IntouchCX Senior Customer Service Representative Salaries by 20+ Employees

2 - 9 years exp.

₹2.7 Lakhs - ₹6.5 Lakhs

Salary of majority employees

At par with the average Senior Customer Service Representative Salary in BPO Companies for 2 - 9 years of experience

Interested in this particular role?

Last Updated: 26 Oct 2024

Companies similar to IntouchCX for Senior Customer Service Representative

Company name	Avg Annual Salary	Open Jobs
Concentrix Corporation Senior Customer Service Representative Salary 1 - 6 years exp. (980 salaries)	₹1.4 L/yr - ₹5.5 L/yr 8% less
Sykes Business Services Of India Senior Customer Service Representative Salary 1 - 6 years exp. (172 salaries)	₹2.5 L/yr - ₹4.5 L/yr 7% less
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Teleperformance Senior Customer Service Representative Salary 1 - 5 years exp. (176 salaries)	₹1.2 L/yr - ₹5.1 L/yr 11% less	2 job openings
Foundever Senior Customer Service Representative Salary 0 - 7 years exp. (43 salaries)	₹2.5 L/yr - ₹4.5 L/yr 14% less
Conneqt Business Solutions Senior Customer Service Representative Salary 0 - 6 years exp. (22 salaries)	₹1.8 L/yr - ₹4 L/yr 29% less
WNS Senior Customer Service Representative Salary 1 - 10 years exp. (21 salaries)	₹2 L/yr - ₹4.8 L/yr 9% less
TTEC India Senior Customer Service Representative Salary 1 - 6 years exp. (19 salaries)	₹2 L/yr - ₹4.5 L/yr 13% less
Alldigi Tech Senior Customer Service Representative Salary 2 - 5 years exp. (7 salaries)	₹2.1 L/yr - ₹4 L/yr 23% less
HGS Senior Customer Service Representative Salary 2 - 6 years exp. (6 salaries)	₹3 L/yr - ₹3.3 L/yr 21% less
TaskUs Senior Customer Service Representative Salary 1 - 6 years exp. (6 salaries)	₹3 L/yr - ₹3.5 L/yr 18% less
Infosys BPM Senior Customer Service Representative Salary 2 - 6 years exp. (6 salaries)	₹2.1 L/yr - ₹3 L/yr 38% less
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Alorica Senior Customer Service Representative Salary 2 - 6 years exp. (5 salaries)	₹3.2 L/yr - ₹3.7 L/yr 13% less
Omega Healthcare Senior Customer Service Representative Salary 2 - 6 years exp. (4 salaries)	₹1.8 L/yr - ₹3.3 L/yr 38% less
Conduent Senior Customer Service Representative Salary 2 - 8 years exp. (4 salaries)	₹3.5 L/yr - ₹5.4 L/yr 11% more
Quess Senior Customer Service Representative Salary 2 - 6 years exp. (3 salaries)	₹2.2 L/yr - ₹4.5 L/yr 26% less
iQor Global Services Senior Customer Service Representative Salary 3 - 6 years exp. (3 salaries)	₹3.4 L/yr - ₹4 L/yr 10% less
TELUS Digital Senior Customer Service Representative Salary 1 - 5 years exp. (3 salaries)	₹3.3 L/yr - ₹7 L/yr 44% more

Senior Customer Service Representative salary at IntouchCX ranges between ₹2.7 Lakhs to ₹6.5 Lakhs per year for employees with experience between 2 years to 9 years. Salary estimates are based on 22 latest salaries received from various employees of IntouchCX.

Experience wise IntouchCX Senior Customer Service Representative salaries

Last Updated: 26 Oct 2024

Experience	Avg Annual Salary
2 years (3 salaries)	₹2.7 L/yr - ₹3.8 L/yr
3 years (6 salaries)	₹2.7 L/yr - ₹4.4 L/yr
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4 years (5 salaries)	₹1.5 L/yr - ₹5 L/yr
5 years (4 salaries)	₹3.8 L/yr - ₹4.3 L/yr
6 years (AmbitionBox Estimate)	₹1.6 L/yr - ₹5 L/yr
7 years (AmbitionBox Estimate)	₹4.1 L/yr - ₹7.8 L/yr
8 years (AmbitionBox Estimate)	₹1.8 L/yr - ₹6.5 L/yr
9 years (AmbitionBox Estimate)	₹1.9 L/yr - ₹5.4 L/yr

View all

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Top skills at IntouchCX for Senior Customer Service Representative

international voice csr Cold Calling Calling customer support voice process Escalations Customer Handling international bpo Solving Queries Customer Service Semi Voice Inbound Calls Bpo Voice UK Process

Salary related reviews for IntouchCX

3.1

Rated by 8 employees for salary & benefits

Customer Care Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

3.0

• posted on 22 Jan 2025

5.0

for Salary and Benefits

Likes

Company is offering good salary with cab.

Salary - Excellent

+3 more

Dislikes

There is zero job security. They will remove you whever they want by telling that business requirements. First they will hire on their requirement season much more candidates more than requirement after the month is finished they will remove you without any notice period.

Job security - Bad

Senior Analyst in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations Department

2.0

• posted on 07 Jan 2025

3.0

for Salary and Benefits

Likes

You get on time salary that’s the good thing

Job security - Excellent

Dislikes

Very bad work culture Initially while hiring the information given is false Team leaders don’t have any courtesy on team members they treat like slave Process n call flows are to much work stress is more

Work satisfaction - Poor

+2 more

Customer Care Executive in Bangalore / Bengaluru (working remotely)

Full Time

Other Department

1.0

• posted on 27 Dec 2023

3.0

for Salary and Benefits

Likes

Nothing is good!!! The whole lot of people in the Management and HR SUCK!!!

Dislikes

HRs of this company are 100% incapable of their duties! One person from the Peets coffee process named Rifat was offered a lesser salary. 15 days after joining the company, his salary was reviewed and he was offered a package as per his expectations. How was the above possible??? Join 247 Intouch and everything is possible. The process TL Santosh and Manager Sandesh, seem like they have only handled Domestic processes. The above people give you targets that you will never achieve. NEVER EVER JOIN THIS ORGINATION!

Skill development - Bad

+5 more

Quality Analyst in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

1.0

• posted on 19 Oct 2023

1.0

for Salary and Benefits

Likes

I like nothing about the company. Very toxic culture and the salary they give is peanuts.

Dislikes

Almost everything. No proper breaks, no buddy support during production. Compliance and RTA will be on the head to get back to support. Cab scheduling are way too worst.. They never come on time. I've seem Almost 100 people under me suffering like this.

Salary - Bad

+6 more

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Customer Success, Service & Operations Department

4.0

• posted on 29 Dec 2023

2.0

for Salary and Benefits

Likes

I appreciate the positive work environment at IntouchCX, where collaboration is encouraged. The team dynamic and the company's commitment to innovation are notable aspects that I enjoy in my role.

Skill development - Good

Dislikes

While I value my experience at IntouchCX, I believe there's room for improvement in terms of salary, job security, and the recruitment process. Addressing these areas could contribute to an even more fulfilling work experience.

Salary - Poor

+2 more

see more salary related reviews

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a manager - business analyst

Shifting from Bangalore to Hyderabad

I’m working in Bangalore for last 9 years. Currently I got 2 offers. 1. CTS - Bangalore (CTC - 22.7 LPA) 2. Deloitte - Hyderabad (CTC - 24.2 LPA) Is it good move to shift to Hyderabad for Deloitte ? Is it ok to ask the HR if my base location can be changed to Bangalore ? Please share your thoughts

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IntouchCX Senior Customer Service Representative Salary FAQs

What is the salary of Senior Customer Service Representative at IntouchCX ?

The average salary of a Senior Customer Service Representative at IntouchCX in India typically ranges from ₹2.7 Lakhs to ₹6.5 Lakhs per year, depending on experience (from 2 years to 9 years).

The top 10% of Senior Customer Service Representative at IntouchCX earn more than ₹5.1 Lakhs per year, and the top 1% earn over ₹6.5 Lakhs per year. Senior Customer Service Representative Salaries at IntouchCX can be higher or lower depending on factors such as the specific team, level of experience, and additional benefits like bonuses and stock options.

These estimates are based on salary data submitted by 20+ IntouchCX employees in India.

What is the estimated take home salary of a Senior Customer Service Representative at IntouchCX in India?

The estimated take-home salary of a Senior Customer Service Representative at IntouchCX in India typically ranges from ₹29,583 to ₹30,903 per month. This is based on the average salary range of ₹2.7 Lakhs to ₹6.5 Lakhs per year for employees with experience ranging from 2 years to 9 years.The take-home salary is calculated after accounting for standard deductions such as taxes, provident fund (PF), and insurance. Salary estimates are based on 20+ salaries received from various employees of IntouchCX. Check how we calculate in-hand salary with our in-hand salary calculator.

What are the key skills required to be a Senior Customer Service Representative at IntouchCX ?

To be a Senior Customer Service Representative at IntouchCX in india, the key skills required include:

- international voice
- csr
- Cold Calling
- Calling
- customer support

These skills are highly valued at IntouchCX and are crucial for successful performance in a Software Engineering role.

Which companies offer higher salaries than IntouchCX for Senior Customer Service Representative in India?

TELUS Digital	₹3.3 Lakhs to ₹7.0 Lakhs per year
Conduent	₹3.5 Lakhs to ₹5.4 Lakhs per year

These companies are known for offering competitive compensation packages that can exceed the salary offered by IntouchCX, depending on the role and experience level.

What is the salary of a Senior Customer Service Representative in companies similar to IntouchCX in India?

The salary of a Senior Customer Service Representative at companies similar to IntouchCX in India varies, depending on the role, experience, and company size. Here are the typical salary ranges:

Sykes Business Services Of India	₹2.5 Lakhs to ₹4.5 Lakhs per year
Concentrix Corporation	₹1.4 Lakhs to ₹5.5 Lakhs per year
WNS	₹2.0 Lakhs to ₹4.8 Lakhs per year
iQor Global Services	₹3.4 Lakhs to ₹4.0 Lakhs per year
Teleperformance	₹1.2 Lakhs to ₹5.1 Lakhs per year

These companies, which operate in similar sectors, offer competitive salaries, although the range can vary based on the company and individual experience levels.

How the salary growth look like for a Senior Customer Service Representative at IntouchCX in India?

The salary growth for a Senior Customer Service Representative at IntouchCX depends on factors such as experience, performance, and promotions. On average, a Senior Customer Service Representative can expect the following growth trajectory at IntouchCX:

Experience	Average Salary Range
2 years	₹2.7 Lakhs to ₹3.8 Lakhs per year
3 years	₹2.7 Lakhs to ₹4.4 Lakhs per year
4 years	₹1.5 Lakhs to ₹5.0 Lakhs per year
5 years	₹3.8 Lakhs to ₹4.3 Lakhs per year

and so on.

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IntouchCX Senior Customer Service Representative Salaries

IntouchCX Senior Customer Service Representative salary in India ranges between ₹2.7 Lakhs to ₹6.5 Lakhs with an average annual salary of ₹. Salary estimates are based on 22 IntouchCX latest salaries received from various employees of IntouchCX.

IntouchCX Senior Customer Service Representative salaries in India

Companies similar to IntouchCX for Senior Customer Service Representative

Latest annual salaries shared by IntouchCX Senior Customer Service Representative

Experience wise IntouchCX Senior Customer Service Representative salaries

Similar Designation salaries in IntouchCX

Top skills at IntouchCX for Senior Customer Service Representative

Salary related reviews for IntouchCX

Customer Care Executive in Hyderabad / Secunderabad

Senior Analyst in Bangalore / Bengaluru

Customer Care Executive in Bangalore / Bengaluru (working remotely)

Quality Analyst in Hyderabad / Secunderabad

Customer Service Executive in Hyderabad / Secunderabad

IntouchCX Senior Customer Service Representative Salary FAQs

Tell us how to improve this page.