Universal Adventures Customer Success, Service & Operations Department Reviews

Likes

I appreciate most about working at Universal Adventures is the exciting and purpose-driven nature of our work.The company provide endless opportunities to create memorable travel experience to our clients,Making each day both challenging and rewarding.The Vibrant environment ,combined with a passionate and supportive team, Fosters creativity and collaboration. Its truly fulfilling to be part of a company that not only values exploration but also works tirelessly to connect people with the incredible wonders of the world....Read More

Dislikes

Customer expectation.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

- Overall Rating out of 5 is 4 1. Skills, i build here is better than earlier. 2. Team Work super

Dislikes

Need improvement

Work Details

Work policy: in case needed

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Learn alot about our country, free trip

Dislikes

High work pressure in may month, due to over booking of char dham yatra, but I learnt about different different states and their culture alot , everyone is supportive, I had a chance to go on a trip to nainital for free, you must try working if want to learn and upskill in starting

Work Details

Work policy: 3 days/week from office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Team, Working Environment

Dislikes

Customer Expectations

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

Work culture

Dislikes

Job security and late salary

Likes

Nothing - 0/10

Dislikes

Universal Adventures are scammers, why ? " I worked with Universal Adventures and unfortunately the experience was far from positive. They initially presented the role as an excellent opportunity, but the reality was constant work pressure in a highly toxic environment. They are following the exact model of Bigg Boss, the employees have to be on camera for full day, no toilet breaks, bad behavior, team morale was very low, and the management provided abusive support, which added to the stress. The Most Troubling part was unfair handling of employment terms. When it came time for salary distribution, they are firing employees like anything, you have a bad hairstyle you are fired, you have bad handwriting you are fired, these kinds of vague reasons were given to the employees, that felt unjustified. It's disappointing to see hard work and dedication treated this way. They are scamming their employees, they are scamming their customers i hope someone will address these issues, otherwise they will keep scamming more and more people."...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Absolutely Pathetic, No work ethic and not a safe mental space. Pointers to know about how the company will treat you: 1. Will onboard you, promising a salary on the Offer letter which we will get post 2-3 months of probation period. After the probation period ends, they only increase 1-2000 Rs from what they were paying as a stipend in probation. Lies about increasing it 2 months later, Will kick you off the company till then. 2. No policies for employees, Will scare everyone that they will kick the employees out of the company. It is mentioned by them that employees will have 2 days paid leave and cuts salary for even 1 day sick leave. 3. Managers are very unprofessional, they talk to the employees using cuss words. They are also super uncooperative towards the team. 4. HR would NEVER respond to any of the queries, They don't consider anyone important post onboarding. 5. They want people to take client calls at 4 in the morning, and 6 in the morning. If someone doesn't pick up the calls then, the managers will call you and tell you that your performance is not upto the mark, this can lead to termination. 6. They will NEVER credit your salary on time and fairly. Would never recommend anyone to go through this traumatic experience ever....Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything