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Engaged Employer

Sykes Business Services Of India

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3.4

based on 703 Reviews

Video summary

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Sykes Business Services Of India Customer Service Executive Reviews

Updated 29 Jul, 2023

Overall Rating

3.1/5

based on 5 reviews

Rating distribution

22 (40.0%)

8 (14.5%)

9 (16.4%)

4 (7.3%)

12 (21.8%)

Category Ratings

3.2

Skill development

3.1

Work satisfaction

3.0

Company culture

3.0

Job security

2.9

Work-life balance

2.8

Promotions

2.7

Salary

What employees say about Sykes Business Services Of India?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

79% employees reported

Flexible timing

65% employees reported

Within city

51% employees reported

View more detailed insights

Gender based rating

3.4

Rated by Women

18 reviews

2.7

Rated by Men

29 reviews

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Top Mentions in Sykes Business Services Of India Customer Service Executive Reviews

5 reviews found for "job security"

Return to all reviews

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Jul 2023

Likes

Work life balance and company culture

Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No job security and skill development

Job security - Poor
Promotions - Poor

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Quality Assurance and Testing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Apr 2021

Likes

Best work culture with lot of support and guidance. The management, staff will guide and take stand in each and every step. Obviously company policies, job security, hikes, appraisals everything is perfect. Happy to work here 😇😇😇

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Job location, yes this is the only concern i have about. As for the day shift cabs facility will not be there. So want support on this.

Work Details

Work life is very much interesting and i always get engaged with the work. Struggling ofcourse it will be at every work place. But here the staff supports alot and helps in every queries

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Allowance

Customer Service Executive in Hyderabad / Secunderabad

IT Network Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 13 Apr 2021

Likes

Sykes is a better place to work but the management is not so good as there is no job security.

Skill development - Excellent
Work satisfaction - Good

Dislikes

If the management is good and take care of employees and there needs then it could have been a great environment to work there.

Job security - Poor

Work Details

Below average

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Hyderabad Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Mar 2021

Likes

Nothing to like about it only the transport was good

Dislikes

Firstly no job security, Stupid management, Excessive work pressure, Extension of your work hours like daily, very hard incentives programs, high salary deductions. Uncomfortable Rotational shifts Don't join worst decision even

Salary - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Too much pressure

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in Hyderabad / Secunderabad

Customer Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 15 Mar 2021

Likes

No value for agents and no job security

Dislikes

Nothing

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Waste of time

Work days: Rotational Shift (Strict Timings)

Top trending discussions

View All

Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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People also ask about Sykes Business Services Of India's Customer Service Executives

Is Sykes Business Services Of India a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.1 out of 5 from over 5 employee reviews, it's clear that most customer service executives have an average experience working at Sykes Business Services Of India. Skill development holds the highest rating at 3.2, while salary is rated the lowest amongst all factors at 2.7. Read reviews about salary on AmbitionBox.

Does Sykes Business Services Of India pay their Customer Service Executives well?

According to AmbitionBox reviews, Sykes Business Services Of India customer service executives rate their salary and benefits at 2.7 out of 5, based on 5 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Sykes Business Services Of India's customer service executives salaries here and to read reviews specifically about salary and benefits at Sykes Business Services Of India for customer service executives, click here .

How is the work culture at Sykes Business Services Of India for Customer Service Executives?

Work culture at Sykes Business Services Of India for customer service executives is rated 3.0 out of 5 by 5 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.To read reviews specifically about work culture at Sykes Business Services Of India for customer service executives, click here .

How is the job security at Sykes Business Services Of India for Customer Service Executives?

Based on 5 reviews on AmbitionBox, Sykes Business Services Of India's customer service executives rate job security at 3.0 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Sykes Business Services Of India. To read reviews about job security at Sykes Business Services Of India for customer service executives, click here .

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AmbitionBox has 5 Sykes Business Services Of India reviews submitted by Sykes Business Services Of India employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Sykes Business Services Of India i...Read more