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SUNDIRECT

Compare

based on 94 Reviews

About
Reviews
94
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485
Interviews
4
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Filter reviews by

SUNDIRECT Customer Success, Service & Operations Department Reviews

Updated 7 Jan, 2025

Overall Rating

3.7/5

based on 21 reviews

Rating distribution

5

9 (42.9%)

4

5 (23.8%)

3

5 (23.8%)

2

0 (0%)

1

2 (9.5%)

Category Ratings

4.2

Job security

3.9

Work satisfaction

3.8

Work-life balance

3.8

Skill development

3.7

Company culture

3.4

Salary

2.8

Promotions

What employees say about SUNDIRECT?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Saturday

42% employees reported

Flexible timing

50% employees reported

Within city

51% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

4 reviews

3.8

Rated by Men

17 reviews

SUNDIRECT is rated 3.7 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

SUNDIRECT is rated 3.7 out of 5 stars on AmbitionBox, based on 21 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Explore Reviews by Department

Customer Success, Service & Operations

3.7

• 21 Reviews

Sales & Business Development

3.9

• 13 Reviews

Engineering - Software & QA

2.6

• 8 Reviews

Engineering - Hardware & Networks

3.2

• 5 Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

21 reviews found

Sort by: Popular

Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 22 Aug 2024

Likes

Nothing nothing nothing nothing nothing

Dislikes

Nothing nothing nothing nothing nothing

Salary - Poor
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Nagpur

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 05 Jul 2024

Likes

Feel very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Travelling policy

Promotions - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Team Lead in Chennai

Full Time

·

Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Jan 2025

Likes

Environment is good.

Skill development - Good
Job security - Good

Dislikes

Salary is my only concern

Salary - Poor

CSR Executive in Chennai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Jan 2024

Likes

Work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Calls not connected

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Relationship Executive in Salem

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 Feb 2024

Likes

Peaceful work

Company culture - Good
Work-life balance - Good

Dislikes

There are more negative. No increment, no promotion

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor

Process Associate in Chennai

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 06 Aug 2023

Likes

Work atmosphere Is Good..

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Food Is not Good...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Accountant in Thiruvananthapuram

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 20 Dec 2024

Likes

Company culture

Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary &benefits, promotion

Salary - Poor
Promotions - Poor

You are reading trusted reviews. Keep reading to find out more about SUNDIRECT.

Bpo Team Lead (working remotely)

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 Sep 2024

Likes

Yes I like to work sundirect

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Discover interview dos and don'ts from real experiences

Telecaller (working remotely)

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 30 Jan 2023

Likes

Good, previous I'm worked in but some reasons for I'm disconuted , present I want this job any vacancy contact me or call ne

Work satisfaction - Good

Dislikes

Nothing all good

Job security - Poor

Senior Nodal Executive in Chennai

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

2.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 20 Aug 2022

Likes

No likes sun direct

Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

No dislike din direct

Skill development - Poor
Promotions - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Chennai

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 May 2022

Likes

My team and reporting boos and i like my work

Job security - Excellent
Work satisfaction - Good

Dislikes

yearly increment was not happy with all employees

Salary - Bad
Skill development - Bad
Promotions - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

it is customer service work, every customer service satisfy is our motive, now we done 95% customer service satisfy

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Long service and Gratuity

Customer Care Executive in Trichy,tamilnadu

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 23 Oct 2023

Likes

A its a good company ,safety is more important this company

Skill development - Excellent
Job security - Good
Company culture - Excellent

Dislikes

Don't respect the staffs

Salary - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Manager and Head- Customer Care (BPO) in Chennai

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Jun 2022

Likes

Freedom for execution

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Slow growth for people

Work Details

Very good. I can leave by 6pm sharp

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Sr Administration - Operations in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

5.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 10 Jun 2019

Likes

Best team ever I had till now...

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Work-life balance - Excellent

Dislikes

Don't expect Career growth appraisal even you gave your best

Promotions - Poor

Work Details

Excited

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Chennai

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Jun 2018

Likes

Team members not support 100% , Training was good learning some times only , Job security average only , no career growth , Salary ok but Appraisal worst , travel was comfort allowance was good , Learning is self involvement not support a company , work environment good , not respond the emp innovations

Dislikes

Growth is slow , the work pressure is high. some times i'm working above 15 hours , Zonal manager do not value an individuals unique strengths ,

Salary - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Customer Care Executive in Hyderabad / Secunderabad

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Jul 2019

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive - Customer Support in Hyderabad / Secunderabad

Full Time

·

After Sales Service & Repair Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 08 Mar 2023

Likes

Good ......

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Growth and promotion

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

webchat in Chennai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2019

Likes

Cool place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Web chat then esclation chat operations mercury

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive - Customer Support in Kadapa

Full Time

·

Service Delivery Department

4.0

posted on 01 Jan 2024

Overall Rating

Customer Service Executive in Mumbai

Full Time

·

After Sales Service & Repair Department

5.0

posted on 02 Dec 2023

Overall Rating

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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HQ - Chennai, India

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 21 SUNDIRECT reviews submitted by SUNDIRECT employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if SUNDIRECT is the right company for you. 42% of employees reported the... working days at SUNDIRECT as Monday to Saturday. 50% employees reported the work timings at SUNDIRECT as Flexible timing. Read more

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SUNDIRECT Customer Success, Service & Operations Department Reviews Reviews

SUNDIRECT Salaries in Customer Success, Service & Operations Department in India

Customer Service Executive 9 salaries	₹2 L/yr - ₹3.8 L/yr
MIS Executive 3 salaries	₹2.2 L/yr - ₹2.9 L/yr
Customer Relationship Executive 3 salaries	₹1.2 L/yr - ₹1.8 L/yr
Regional Customer Service Manager 3 salaries	₹13.1 L/yr - ₹14.1 L/yr
General Manager Operations 2 salaries	₹37.5 L/yr - ₹48 L/yr

Explore more salaries

Employee Benefits at SUNDIRECT Customer Success, Service & Operations Department

Office cab/shuttle

1 total response

International/On-site exposure

1 total response

Free meal

1 total response

Retirement benefits

0 total responses

View All

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