AmbitionBox
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Foundever
based on 2k Reviews
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Insights from employee reviews on AmbitionBox
87% employees reported
67% employees reported
56% employees reported
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Full Time
Customer Success, Service & Operations - Other Department
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Decent salary
No Increament, No work life Balance, No Job security, Worst company culture
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Sales Support & Operations Department
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MEh meh me h meh meh
Nope nope nope nope nope
Full Time
Operations Support Department
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Job security. During covid when other companies were laying off people, Foundever not only did not lay off people but also had an appraisal.
Work life balance.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Support Department
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Learnings are good but salary not expected
Job satisfaction is not good and salary not good and no career opportunities
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Work Force Management Department
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Worklife balance will be good
Learning opportunities, Salary
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Management, work culture
Nil
The job is quite interesting! I have learnt everything in a short time.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Operations Support Department
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Good experience
Nil
Good
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Workforce Management Department
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Friendly behaviour among employees
Very much lack of career growth
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Discover interview dos and don'ts from real experiences
Business Intelligence & Analytics Department
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Everything is superb including team ,team members, working environment, reporting manager and balanced work life.
Nothing
Exciting and challenging
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Operations Support Department
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It's place located at present
The working environment is good
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Top trending discussions
Full Time
Non Voice Department
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The work management in the organisation was good when it was sitel and sykes
Once the foundever took over the company is useless, no work management, they stress the agents so much with a lot of work pressure and the salary is low don't want to talk about increment, they just hiked literally 500 rs😂😂, anyone who is looking to join foundever be prepared to leave earth soon.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Other Department
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Nothing TL is worst talks very badly with agent specially with women and also salary is not provided if not well salary is put on hold, joing first day super bad offer letter was given after 5 days with new date first five days they have not paid, very bad.
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Support Department
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Nothing is good about this stupid organization. Just avoid getting un this company. Management is trash. Hr hear are so dumb they don't have mind how to work. Work security and posh act are joke. Managers are chamcha of team lead. I mean lol your working here.
Everything is bad. I wish this organization gets banned soon if not management is already on its way 😂👎
Work days: Rotational Shift (Strict Timings)
Full Time
Operations Support Department
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Nothing to like.
Until you are part of it you don't get proper support from the management, and once you resign and wants to followup for your FnF and documents like experience letter and reliving letter they are least bothered to reply. If by any chance you get a reply that will be rude, as if we are begging and asking them to do out of box. I would suggest anyone to join Foundever.
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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You will be treated like a STARKID until you complete your TRAINING from their REALITY COMES into the picture , what i really like about working here i found my VALUE and it helped me leaving this toxic environment
FOUNDEVER is a company where employees will be treat like Sh***t, they pay you they will make your work like you are robots, YOU are the REASON they are getting paid by their CLIENTS, YOU are the FIRST FACE to the customer, YOU are responsible for any mistake happened, YOUR work will go on TOSS if something happened even if its not YOUR mistake YOU have to face meetings, THEY will not listen to you at all if you bring a detractor (meaning:bad survey) YOU are Responsible for all parameters, IF you think of leaving the organisation their faces and opinion towards you will change in fraction of seconds they will not speak to you or talk to you nicely even after you worked whole heartedly during your tenurity, I personally suggest DO NOT APPLY if you already joined and its been less than a month LEAVE you'll be HAPPY , in TRAINING you'll love the company because they KEPT BEST TRAINER With Best Jokes & Best Humor once your TRAINING is done you are NO ONE , you will be the Jacka*s once you hit PRODUCTION FLOOR, your BREAKS are Questioned , Your LOG IN hours are Questioned, YOU will be chosed for Pole Dancing to welcome clients if they Visit so that you show them you are HAPPY you will be asked to not speak anything BAD about anything when there is a client visit, YOU will be asked to focus at work if they come, SOMEBODY will be handpicked that too on their CONVENIENCE so that you DANCE for CLIENT so they become HAPPY, NO TEAM ENGAGEMENT ACTIVITIES during your tenurity YOU WILL WORK LIKE A SL*VE AND QUESTIONED ABOUT YOUR WORK IN YOU WHOLE SHIFT, SHIFT ENDS YOU NEED TO GO HOME NO CHANCE TO SPEAK TO YOUR MANAGEMENT NOBODY WILL LISTEN OR AMEND ON ANYTHING IF YOU NEED TO CHANGE OR DOESNT LIKE SOMETHING IN OTHER WORDS THEY DONT CARE S**HIT ABOUT YOU / YOUR GOALS / YOUR CAREER / YOUR HAPPINESS / YOUR HEALTH / NO approvals on Medical Leaves you will be questioned about MEDICAL DOCUMENTS, they say you have medical insurance but no guidance how to claim it, they say you will have best Team Leader , a TEAM LEADER who doesnt know anything about PROCESS just dependent on S.M.E (who is trained for the process) T.L will not consider you , They will only consider your log in hours, Poor S.M.E's they arr paid lesser than customer support agent but they are assigned to assit 20 agents in one day, please be good with them , I'm not saying you guys NOT TO JOIN, all i'm saying this if you REALLY LOVE YOURSELF ??? Do not think of FOUNDEVER !!! dont even refer your freind to this organization YOUR FREIND will CURSE YOU during his/her tenurity .. YOU CANT CHANGE THIS COMPANY UNTIL YOU CHANGE WHOLE MANAGEMENT all are FAKE & BIASED , POLITICS is everywhere but in this organization all are POLITICIANS. you will see employees here no doubt but they are FORCED to stay BECAUSE they have RESPONSIBILITIES or they left their home town and have to make sure they pay to their P.G's monthly and have to send some to their families, they cannot afford switching to other company because here YOU Cant even SWITCH THEY WILL NOT RELIEIVE YOU EASILY UNTIL THEIR CONDITIONS ARE MET , THEY WILL ENVY YOU if you share that you are trying to SWITCH, You will know this when you Join , But you will also remember this REVIEW that someone warned YOU and YOU Ignored this review or if someone asked you to IGNORE , but this all TRUE. Ignore this & you will be RIPPED....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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The staff was good and Supportive on floor but when it came to support us when we actually needed them they all went like yeah but can't help it completely......
They don't care about their employees they just want their work to be done completely that's it......
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Sales Support & Operations Department
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Nothing good about this company work ethics is poor and dosent give anything to employees dosent even listen or understand pressure of the employees
No benefit for the employee based on salary and work
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Customer Success, Service & Operations - Other Department
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Not too much
Management
Full Time
Voice / Blended Department
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Full Time
Customer Success, Service & Operations - Other Department
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Management
Recognition
Full Time
Operations Support Department
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Employees are encouraged to participate in community service and volunteer opportunities The company promotes physical and mental wellness, offering programs that support employee health, including gym memberships and mental health resources
The company provides opportunities for freshers to learn new skills through handson experience and ongoing training
Full Time
General Insurance Department
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The company actively promotes a strong sense of community both within and outside the office, providing employees with ample opportunities to give back to society
Feedback is always constructive, and employees feel motivated to learn and develop through regular performance reviews and peer feedback
Full Time
Operations Support Department
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Clear and open discussions about performance expectations ensure that employees know how they can succeed and grow within the company Leadership consistently communicates company goals and expectations, ensuring everyone is aligned and informed
One of the best things about working here is the regular team outings
Full Time
Voice / Blended Department
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Once a good company now nothing to be liked
Very toxic environment.. Even 15months after getting selected for higher position and working on the new role, still yet to recieve official paper after getting selected for higher position
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Well, I would thank my god that I stepped into this company foundever I got to learn so many things, I really feel comfortable here it's my second home💗
Every thing is perfect
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Operations Support Department
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Team lead was a good person Free cab Nothing much
No employee centric Toxic work culture Poor leadership Poor process management Mandatory OT hours Very less pay
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Voice / Blended Department
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nothing
no correct pay prefer bootlickers above production providing individuals no proper coordination between management a lot of false promises but fulfilled nothing management is idiotic people at positions doesn't know how to talk
Work timings: Flexible Timings
Work related travel: This is a desk job.
Full Time
Operations Department
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Met a few colleagues and we are still in touch.
Everything! Cab Service Ops Managers Processes Sucks No work life balance Promotions Worst culture All grown ups behave like kids. No one likes to take responsibility rather they take things personally. Treats an agent like shit I myself personally wouldn't recommend anyone to join Foundever. If you do, gain experience and leave ASAP.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City, Travel Within Country.
Full Time
Non Voice Department
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The salary, including incentives, rewards, recognition, and the customer handling allowance, is quite good and actually exceeds the amount stated on paper. It was a great opportunity to earn money and gain valuable experience.
I worked for 2 years and consistently delivered outstanding performance, but there were no internal job postings or growth opportunities provided. It feels like you're stuck in the same position indefinitely unless you actively seek favor from seniors. There’s no focus on skill development, and they terminate employees who don’t meet performance expectations, as I witnessed with one of my colleagues....Read More
Work policy: Only for quarterly meetings
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
IT Infrastructure Services Department
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Only one of the leader Kalpak Huddar who understood the concern and listen to concern politely.
There are many dislike which I'll share in pointers 1) Human Resources (HR) these are the main pillar for process and organization but somewhere they themselves don't know the policy and keep us saying will get back to you which never happened. ( Sylvester, Harsh Shah ) 2) Process : i beleive people come to office to work not to poke in anyone's personal life they don't have any rights to intrude anyone's privacy which I believe Anaplan L1, L2 specially kinder garden kids such as Kenith Sequeria, Neha Pawar, Rony megri, Nelson dsouza, Pravin Jangid, Mayuri Pawar, Taha Khan, Girish Jogi, Rohan Shetty, Simran Thakur, Shoaib Ahmed, these people don't just to create a groupism, checking other Peer queue wherein no one has authorised, no respect towards female always need gossip, always disrespect new comer and character assisssntion. These analyst never help others wherein they want to learn new things they just demotivate them and force then to go under depression or mentally harassed. And if someone from management try to solve the problem they feel unbiased and uncomfortable. And try to create the group and enforced the manager to be removed out the process. Wherein newly joined TL subramani, trainer Francis Arokeim, QA Manisha Dand, Ops Manager Peter heart, L2 Kenith sequria, Neha Pawar, Shoaib Ahmed,Rony meri, Nelson dsouza These are the cheap thinking people wherein without understanding any issues from both end they came to conclusions. On floor people are live like couple Neha pawar with Rony megri and Avinash vishwakarma just to save their relationship they started blaming others wherein neha and simran is charcter less wherein they Doesn't have any dressing sense and always Need gossip and back bitting. These people didn't even cross the limit of being professional they issue to hide managers chair everyday. Top of that they are so cheap wherein they started fighting on floor with female employee Kenith who is still not seen corporate environment he has the audacity to threat my men and myself ( he mentioned that call your men where does he stay ). I believe then this organisation is not safe for any female employe Support: QA manisha dand who doesn't know about the process and she evaluate the QA piece wherein she take help from L2s in all audits. She do a favouritism for the people who go on break with her and provide a gossip update. She is one I would say who is old lady who is more interested in someone's personal life rather showing process improvement. Always keen to know. About manager personal life and also she needs her designation and secure job hence she be sweet with everyone and she is the one who leak the discussion from management to analyst and to client. Being a female she never stood up for any stand when Nelson who literally say ki mai saree utarne ka man kar raha hai. Manisha who always wants to go on break for long time being female when she can go on break with Male employee or manager then when similar female employees does they create a rumours. Pathetic women because of this she is my getting married because she is more interested in others personal life. TL Sahil : who doesn't know how to speak with employee or female employee always try avoid not doing work on time. There was instance wherein employee requested leave which was approved by him and manager but he didn't applied the leave and marked NCNS which is wrong and as a TL how can someone do this. A character less person who doesn't know anything about process. New TL: Subramani who just joined the process 3months and started brainwashed for all the employees on Floor just because he wants to grow. Started taking people for booze and doesn't know how to handle the people, he disrespect his manager, he hesitate to approach his Manager, it seems he doesn't want to work He was the one who played the game by giving false information regarding his manager who is not currently in the organisation because we could see a clear religion bias wherein Peter and Subramani was from same cast always speak in there language, peter never spoke to his manager who was managing the process from day 1 and on of sudden he went with TL words. Manager Peter hart who never had any conversation with manager and he just went with his favouritism words and took the decision which is not right he should have listened both the party and could have taken. Netural decision. Overall I would say the office politics has been seen from all level and because of that we loose people and few of them they go under mental trauma....Read More
Work timings: Flexible Timings
Work related travel: This is a desk job.
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AmbitionBox has 10 Foundever reviews submitted by Foundever employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Foundever is the right company for you. 87% of employees reported the... working days at Foundever as Rotational Shift. 67% employees reported the work timings at Foundever as Flexible timing. Read moreTeleperformance
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