NatWest Group Customer Service & Operations Analyst Reviews

Likes

I have left the company but many of my friends are still working there. They have been provided with laptops or desktops ad per employee choice with internet service. Also when companies are not paying salary they have given yearly increment as well to all level employees. That's really supportive of organization to their employees.

Dislikes

No work life balance especially for webchat department. No incentives in customer service even

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Work-life balance

Dislikes

I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues: 1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Employee and senior are really helpful

Dislikes

Nothing

Likes

Job security

Dislikes

Politics between departments

Likes

The company' s work culture is quite good here.

Dislikes

Company should provide both sides cab.

Work Details

Work days: Rotational Shift

Work related travel: This job involves Travel Within City.

Likes

Good work life balance

Dislikes

Moving to another role will be slow

Work Details

Work policy: 10 days a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The culture and the management

Dislikes

The growth is slow

Likes

Positive vibes And positive environment also very flexible

Dislikes

Nothing negative it's only full of Positivity

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)