NatWest Group Customer Service Operations Reviews

Likes

1. Cab facility only one side 2. Great working life balance for almost entire Natwest departments. 3. Work environment and primises are also at very great condition. 4. Salary will always credit at time or before it.

Dislikes

1. I have worked in many departments all are so good but the Portfolio department of the company that have just Indian managers and laeders have extreme work pressure, great retention rate, micromanagement, office politics and the overall work environment is very toxic. 2. Just look for which department you're going to work for. Otherwise, the company is literally awesome.

Work Details

Work policy: 50% from home and 50% from office.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

NatWest provides job security and it's a good place.

Dislikes

We've leaves but only 1 to 2 person can take leave on the same day including sick leave which I don't find a good thing. They need prove for only one day sick leave if someone is feeling weak how it's possible to give prove of that only for one day.

Likes

Performance depends upon under which manager you are. Good thing is leaves are good. 8 days work from office criteria helps to stay at home too.

Dislikes

Hike, offered ctc

Work Details

Work policy: other

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Work-life balance is the one thing that I like most in NatWest Group.

Dislikes

The scope of my responsibilities has grown significantly over time, but I feel that my compensation hasn’t been adjusted accordingly. With added tasks and higher expectations, I believe my salary should better reflect the increased workload and contributions I’m making to the team.

Likes

They try to invest in new technology. They work as one team, India teams are not treated separately.

Dislikes

Many people only talk and get promoted, actual work is not valued. They do not hire people at proper positions. they try to take experienced candidates and with high pay in lower grades and then later during appraisal cycle candidates do not get hike as they already cross the limit for that position.

Likes

Work life balance and company culture is excellent.

Dislikes

- No Promotion/Appraisal for experienced employees until they buttering their managers or unit head. - No Learning, just doing the same job - No support from managers or top management when you are not medically fit to come to office and asking for working remotely, they forced you to resign if you not able to come to office.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The Leave policy is the only thing good about this company.

Dislikes

One of the most significant drawbacks of working here is the glaring issue of inadequate compensation. Despite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

Leaves are Good compared to the market

Dislikes

Webchat Dept. in chennai . Too much politics.. People licking management's shoes gets promoted to higher levels , where as the hardworkers stay in the same level and management tries to ditch them . Drug usage , alchaloic managers are allowed inside the office and when someone raises questions , they try and somehow get them fired. And they don't give a shit about employees personal life

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)