NatWest Group Customer Service Reviews

Likes

Work-life balance is the one thing that I like most in NatWest Group.

Dislikes

The scope of my responsibilities has grown significantly over time, but I feel that my compensation hasn’t been adjusted accordingly. With added tasks and higher expectations, I believe my salary should better reflect the increased workload and contributions I’m making to the team.

Likes

They try to invest in new technology. They work as one team, India teams are not treated separately.

Dislikes

Many people only talk and get promoted, actual work is not valued. They do not hire people at proper positions. they try to take experienced candidates and with high pay in lower grades and then later during appraisal cycle candidates do not get hike as they already cross the limit for that position.

Likes

Work life balance and company culture is excellent.

Dislikes

- No Promotion/Appraisal for experienced employees until they buttering their managers or unit head. - No Learning, just doing the same job - No support from managers or top management when you are not medically fit to come to office and asking for working remotely, they forced you to resign if you not able to come to office.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The Leave policy is the only thing good about this company.

Dislikes

One of the most significant drawbacks of working here is the glaring issue of inadequate compensation. Despite being assured of competitive pay, you will often find yourself underpaid. During appraisal discussions, the management frequently justifies minimal increments by claiming that your salary is already above the industry benchmark—a statement far removed from reality. Over time, this persistent undervaluation can erode your motivation and hinder your professional growth. You may feel trapped by the rigid 90-day notice period policy, which not only limits your mobility but also causes you to lose touch with critical interview skills. The work culture leaves much to be desired. Managers often show little regard for employee well-being, fostering an environment where working excessively long hours is the norm. The lack of genuine recognition or meaningful benefits further exacerbates the dissatisfaction. Overall, this workplace struggles to provide a supportive or rewarding environment, leaving employees feeling unappreciated, demotivated, and stagnant in their careers....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

Leaves are Good compared to the market

Dislikes

Webchat Dept. in chennai . Too much politics.. People licking management's shoes gets promoted to higher levels , where as the hardworkers stay in the same level and management tries to ditch them . Drug usage , alchaloic managers are allowed inside the office and when someone raises questions , they try and somehow get them fired. And they don't give a shit about employees personal life

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Likes

I haven't come across any such positive things.

Dislikes

Poor work life balance, they talk a lot about employee wel being but on the ground nothing visible significantly. The health insurance policy is not par to market standards.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

- Work Culture - Flexibility in timings

Dislikes

- Low scope of learning and growth - More of 'quantity' than 'quality' tasks - Dated processes increasing the manual tasks significantly

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company is good and the working enviroment is the best that you can ever find anywhere.

Dislikes

The salary growth is worst. Even after 2 years you will get penny in increment.

Work Details

Work policy: 9 days a month

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Performance depends upon under which manager you are. Good thing is leaves are good. 8 days work from office criteria helps to stay at home too.

Dislikes

Hike, offered ctc

Work Details

Work policy: other

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Likes

Work life balance, fair enforcement of policies and no limits for learning, skill building and growth.

Dislikes

Above mentioned may vary based on the manager you are working with. All things may be limited to the people who are favourite but this is very rare.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It is really good at working on NatWest Bank, the culture is so good also. People are also supportive and because of Hybrid nature there is flexibility of working.

Dislikes

I don't find anything wrong working NatWest Bank.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Likes

Nothing special to highlight, just a normal corporate like others.

Dislikes

Hike and Appraisal is not very attractive. The organization demands you to be more competitive and challanging but salary Or appraisal won't be competitive, it's usual as per market or below market norms.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work-life balance

Dislikes

I would not recommend working for this company who are getting hired on (FTC) if you're looking for job stability and growth. Despite completing the probation period, I was hired on a Fixed Term Contract (FTC) and was never made permanent. Here are my key issues: 1.Lack of Job Security: Even after successfully completing the probation period, they continued to keep me on a fixed-term contract with no intention of making me a permanent employee. 2.No Salary Increment: As an FTC employee, there were no salary increments, which is extremely discouraging and doesn't reflect the hard work and dedication put into the job. 3.Unstable Work Assignments: After the probation period, they assigned me to different teams for various projects. Despite contributing significantly to these projects, they still refused to make my position permanent. Once the project was completed, they simply terminated my contract. 4.External Hiring Over Internal Promotion: Instead of offering permanent positions to current FTC employees, the company continuously hires new people from outside. This practice shows a complete disregard for the loyalty and potential of their current employees....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It’s hybrid, you have to got to office any 8 days of the month only and work from home the other days.

Dislikes

Limited growth opportunities and a lot of company politics in my department.

Work Details

Work policy: Any 8 days of the month

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

1. Compensation 2. Performance appraisal 3. Tenor based promotion and not merit based, also tenor based is not guaranteed as it depends on who at the upper level is leaving. Even for getting promotion in the same team, you need to give interview 4. No clear communication by leaders in terms of closing the location or division, impacting people 5. When they have nothing to say in performance, they put you down in name of visibility 6. No skill set , lacking behind digitally 7. People are not ambitious and they don't let you be 8. Not much to contribute in technical expertise as people want to focus more on SOPs 9. Lack of growth 10. Micromanagement in some teams...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Flexible working time , good work life balance and excellent leave policy and management.

Dislikes

As of no dislike apart from slow growth.

Work Details

Work policy: Depends upon your choice to cover 40 % of your entire working days

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.