Mphasis is rated
3.0 out of 5 stars on
AmbitionBox, based on 47 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Mphasis is rated
3.0 out of 5 stars on
AmbitionBox, based on 47 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Mphasis Customer Support Officer Reviews
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47 reviews found
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Popular
Customer Support Officer in
Bangalore / Bengaluru
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Oct 2018
Likes
Training session was excellent, senior team managers i.e Ayush , Rajesh,Anubhuti,Ananad, Sailaja were too cooperative
I was promoted to Pragati Leader in less than 1 year. Environment was professional and energetic. The only issue was low salary. Finally now I miss my Mphasis very much.
Dislikes
Everything was professional and excellent except low salary. Inspite of low salary I have really enjoyed my job a lot.
Work Details
Work timings: Strict Timings
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Voice \/ Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Work environment, less work stress, good work culture.
Dislikes
Continuously process change from one domain to other
Apart from that everything is more than worst, fraud company, the management is too bad, too rude, they don't provide you 2 notice period salary also, no other amount plus they force you to pay extra to give you reliving letter. HR don't even have any idea on anything. Their recruiter force you to take joining bonus and to join the company but then that's a trap, while leaving the company they will make that as a reason and take your entire salary and everything and still ask you to pay more....Read More
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
Full Time
·
Banking Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 02 Feb 2024
Likes
Nothing was good about Mphasis legit. It made my life like hell. Not even a single thing was worth appreciating
Dislikes
The managers and HR were pathetic. They are heartless and don’t care about their employee’s health at all. They will make you work like a servant and will extend your shifts and sone days you have to work for 12 hours with no extra payment. They do not even give sick leave when you are sick. I legit don’t know who hired the managerswhen they were not able to manage people. It was the best decision to leave that organisation. After leaving my life has been great....Read More
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 23 Sep 2023
Likes
It's a very good place for freshers to start their career in terms of gaining knowledge and salary wise good for experienced people.
Dislikes
Worst salary for freshers
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Mangaluru
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 15 Aug 2023
Likes
Best people,best managers,good place to work
Dislikes
Growth is slow
Work Details
Work policy:
People can either opt to work from home under the watch of camera,or work from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 18 May 2023
Likes
The office people are very nice.
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
Mphasis.
Work culture is good. People are treated equally and job security is good
Dislikes
Appraisals take a very long time and the appraisal amount is not much. Company needs to organise more of team outings.
Work Details
My work is a routine call taking job but the company have very good process which gives us vast knowledge about banking
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Mangaluru
Full Time
·
HR Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Nov 2018
Likes
Good Company facilities and good people management
Dislikes
Nothing
Work Details
Very exciting
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
International Travel.
Customer Support Officer in
Pondicherry / Puducherry
Full Time
·
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 May 2020
Likes
Good experience
Dislikes
Good
Work Details
It's good
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
Intern
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Aug 2023
Likes
Bad.....
Dislikes
Not at all .....
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Officer in
Doddanekundi
Financial Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 26 May 2022
Likes
Job security
Dislikes
Work pressure, Back to Back calls for 8 hours, And Salary discrepancy during de boarding and I had to run being HR desk many a times which was a hazzle
Work Details
Sr Customer Support Officer
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
none was free
Customer Support Officer in
Pune
Insurance Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 13 Jun 2022
Likes
Good work Environment
Dislikes
Low career growth
Work Details
Good
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Apr 2022
Likes
Worst company ever.
Forced to do OT and don't even pay for that
Dislikes
Worst company ever. They force you to do OT everyday and as well as on Saturday but they don't pay for that.
Work Details
Overall it's pathetic
Work days: Monday to Saturday
(Strict Timings)
Customer Support Officer in
Bangalore Rural
Operations Support Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Good memories I like mphasis company
Dislikes
Thank you
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Employee Benefits
Nice company
Customer Support Officer in
Mangaluru
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 09 Aug 2021
Likes
The location and the memories made.
Dislikes
Work life and team management skills.
Work Details
Hectic since work from home.
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Officer in
Magarpatta
Full Time
·
HR Operations Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 23 Jul 2022
Likes
Environment overall
Dislikes
nothing there like dislikes
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
HR Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 19 Jan 2019
Likes
Not good
Dislikes
Lack of professionalism
Work Details
Hectic and Boring
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Pune
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 21 Jun 2021
Likes
The process is chill
Dislikes
Daily two hours ot n mandatory weekend working makes it too difficult.
People also ask about Mphasis's Customer Support Officers
How is Mphasis to work for?
Mphasis is rated 3.0 out of 5, based on 47 reviews by employees on AmbitionBox.
Mphasis is known for Company culture which is rated at the top and given a rating of 3.6. However, Career growth is rated the lowest at 2.4 and can be improved. To know first hand how it is like to work at Mphasis read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Mphasis?
According to AmbitionBox ratings, Mphasis employees rate its salary and benefits as 2.5 out of 5. You can know more about Mphasis Salaries at AmbitionBox
How is the work culture at Mphasis?
Work culture is rated 3.6 at Mphasis by 47 employees. While job security is rated 3.3 and work-life balance is rated 2.7 at Mphasis. Read detailed reviews by employees of Mphasis on AmbitionBox.
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