Mphasis Customer Support OfficerBangalore / Bengaluru Reviews
based on 19 reviews
Updated 11 Nov, 2024
Overall Rating
3.1/5
How AmbitionBox ratings work?
Category Ratings
4.2
Company culture
4.1
Skill development
3.4
Work Satisfaction
3.3
Job Security
3.0
Work-Life balance
2.4
Promotions/Appraisal
2.2
Salary & Benefits
Mphasis is rated
3.1 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Mphasis is rated
3.1 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Mphasis Customer Support Officer Bangalore / Bengaluru Reviews
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19 reviews found
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Popular
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Voice \/ Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Work environment, less work stress, good work culture.
Dislikes
Continuously process change from one domain to other
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Mar 2024
Likes
Your colleagues treat you as a family member
Dislikes
Apart from that everything is more than worst, fraud company, the management is too bad, too rude, they don't provide you 2 notice period salary also, no other amount plus they force you to pay extra to give you reliving letter. HR don't even have any idea on anything. Their recruiter force you to take joining bonus and to join the company but then that's a trap, while leaving the company they will make that as a reason and take your entire salary and everything and still ask you to pay more....Read More
It's a very good place for freshers to start their career in terms of gaining knowledge and salary wise good for experienced people.
Dislikes
Worst salary for freshers
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 18 May 2023
Likes
The office people are very nice.
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Full Time
·
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 31 Dec 2019
Likes
Work culture is good. People are treated equally and job security is good
Dislikes
Appraisals take a very long time and the appraisal amount is not much. Company needs to organise more of team outings.
Work Details
My work is a routine call taking job but the company have very good process which gives us vast knowledge about banking
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 13 Jun 2020
Likes
Mphasis is one of the best companies I've worked for. The people management is really good. During the lockdown Mphasis has helped employees to stay safe by setting up work from home. Mphasis ensures every employee is treated well and same. Mphasis has a very good job security.
Dislikes
Mphasis even though is at good people management, does bend down to clients in comparison to its employees. It is understood that the client is more important but encouraging client to follow illogical process and nodding to an arrogant client without questioning the basis of weird requirement is a practice followed in some processes.
Also, once a employee resigns and in serving the notice period, that employee is not taken care of, it is very disappointing how the employee is treated. Every positive nature of Mphasis dies at this stage....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 28 Aug 2019
Likes
Training was average, job security is really good, salary and appraisal can be improved a lot. Work environment is good. Work life balance need to be improved a lot
Dislikes
Leaves are bad work pressure is horrible according to their needs.
Work Details
I worked as cso , a very nice job and happy I worked there
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
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Mphasis.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 15 May 2018
Likes
Na
Dislikes
Na
Work Details
Na
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Less Salary. No hike after apprasial . I have wasted one year time here. Force movement from one company to other. Final settlement is not done properly.
Work Details
Boring
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 13 Feb 2019
Likes
There was nothing to talk about y working experience here. They never valued a good employee.
Dislikes
Poor Pay, no facilities of food for late shift employees. horrible transportation services. No career growth.
Work Details
I was working as Customer Care Officer for UK based Credit card process (247)
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
HR Operations Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 16 Nov 2017
Likes
Most of candidates who is looking for job they always give first preference for MNC company so as you are selected for Mphasis that mean your in MNC company, come to the point what i have experienced there which was good for me first thing was that they gave me good training during my training session i gain lots of knowledge aboitcompanies , how companies actually works, and how companies do there business over the world there was lots of thing i experienced, after that when i went to the work place that was awsome i met with my team leader and manager They were very nice person they always appreciates me push me to achieve my goal and my targets. I was with happy with that company...Read More
Dislikes
As i have seen in BPO Domestic voice process the salary was quiet good for the fresher but apart from this particular process salary was good.
Work Details
My work was that to deal with the customers of client, i was working for Mphasis but my client location was Metlife life insurance building that is head office which is established in bangalore.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Operations Support Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2018
Likes
Women employees safety...Happy to join again in the company.... Refreshments progrrammes in the job... Celebrating every festival with culture.
Dislikes
Nothing
Work Details
To know the details in voice process in customer support.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Officer in
Bangalore / Bengaluru
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 22 Apr 2021
Likes
Good experience
Dislikes
Non
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Support Officer in
Bangalore / Bengaluru
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Jan 2019
Likes
Nothing
Dislikes
Worthless people get promoted
Customer Support Officer in
Bangalore / Bengaluru
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Oct 2018
Likes
Training session was excellent, senior team managers i.e Ayush , Rajesh,Anubhuti,Ananad, Sailaja were too cooperative
I was promoted to Pragati Leader in less than 1 year. Environment was professional and energetic. The only issue was low salary. Finally now I miss my Mphasis very much.
Dislikes
Everything was professional and excellent except low salary. Inspite of low salary I have really enjoyed my job a lot.
People also ask about Mphasis, Bangalore / Bengaluru Customer Support Officers
Is Mphasis, Bangalore / Bengaluru a good place to work for Customer Support Officers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.1 out of 5 from over 19 employee reviews, it's clear that most customer support officers have an average experience working at Mphasis, Bangalore / Bengaluru. Company culture holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 2.2. Read reviews about company culture and salary & benefits on AmbitionBox.
Does Mphasis, Bangalore / Bengaluru pay their Customer Support Officers well?
According to AmbitionBox reviews, Mphasis, Bangalore / Bengaluru customer support officers rate their salary and benefits at 2.2 out of 5, based on 19 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Mphasis, Bangalore / Bengaluru's customer support officers salaries here and to read reviews specifically about salary and benefits at Mphasis, Bangalore / Bengaluru for customer support officers, click here.
How is the work culture at Mphasis, Bangalore / Bengaluru for Customer Support Officers?
Work culture at Mphasis, Bangalore / Bengaluru for customer support officers is rated 4.2 out of 5 by 19 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Mphasis, Bangalore / Bengaluru. To read reviews specifically about work culture at Mphasis, Bangalore / Bengaluru for customer support officers, click here.
How is the job security at Mphasis, Bangalore / Bengaluru for Customer Support Officers?
Based on 19 reviews on AmbitionBox, Mphasis, Bangalore / Bengaluru's customer support officers rate job security at 3.3 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Mphasis, Bangalore / Bengaluru for customer support officers, click here.
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