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Engaged Employer

Mphasis

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3.4

based on 8.3k Reviews

Video summary

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Mphasis Senior Customer Support Officer Pune Reviews

Updated 25 Aug, 2024

Overall Rating

2.8/5

based on 14 reviews

Rating distribution

5 (35.7%)

2 (14.3%)

4 (28.6%)

2 (14.3%)

1 (7.1%)

Category Ratings

3.4

Work-life balance

3.2

Skill development

2.8

Job security

2.5

Company culture

2.1

Salary

2.1

Work satisfaction

2.0

Promotions

What employees say about Mphasis?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Flexible timing

50% employees reported

No travel

70% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

4 reviews

2.5

Rated by Men

10 reviews

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14 reviews found

Sort by: Popular

Senior Customer Support Officer in Pune

Full Time

Investment Banking, Private Equity & VC Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Aug 2024

Likes

That they are dedicated to keep the employee at the agent level and do not let them grow

Dislikes

They are terrible at employee management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Senior Customer Support Officer in Pune

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

4.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 05 Aug 2024

Likes

No stress but no Money

Skill development - Good
Work-life balance - Excellent

Dislikes

No appraisal for last few years

Salary - Bad
Promotions - Bad
Work satisfaction - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Support Officer in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

4.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 17 Jul 2024

Likes

They taught me how to sit for long infront of screen.

Job security - Good

Dislikes

They deduct from overtime if you fail to achieve a day's target.

Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Officer in Pune

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Mar 2023

Likes

It was great working environment, supprtiv team, promotions are good, quality, satisfy work

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

they are not rehiring me.

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Officer in Pune

Full Time

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 16 Jan 2023

Likes

Not much work load easy task to perform in office

Dislikes

Pramotion are not based on your performance but on office politics and salary hike is pathetic

Salary - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Support Officer in Pune

Full Time

Back Office Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 11 Sep 2023

Likes

Location

Work-life balance - Good

Dislikes

Working environment and management is pathetic with worse office politics I ever seen.

Job security - Poor
Promotions - Bad
Company culture - Bad

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Senior Customer Support Officer in Pune

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 Apr 2022

Likes

Good company

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Work culture, there is no good activities for employee refresher

Work Details

Not so good as I am in chat process

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Mphasis.

Senior Customer Support Officer in Pune

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 16 Jun 2020

Likes

Yes.

Skill development - Good
Job security - Excellent

Dislikes

Management is not too good. Ops and HR didn't communicate with the employees at ground level.

Salary - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Support Officer in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 28 Feb 2023

Likes

Shift time is good, Saturday Sunday fixed off

Company culture - Good

Dislikes

Promotions .there is lot of chatu giri for promotions which I dnt like

Skill development - Bad
Promotions - Bad

Work Details

Work days: Monday to Friday

Senior Customer Support Officer in Pune

Bps Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 10 Apr 2022

Likes

Environment

Job security - Good
Company culture - Good

Dislikes

Opportunity and growth

Salary - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Senior Customer Support Officer in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 07 Nov 2020

Likes

Working with Mphasis was good. What I like was the campus it was good. In times of Covid Mphasis is not supporting us in our need time.

Job security - Good
Promotions - Good

Dislikes

Mphasis good company to work with. All though working for 2.6 years in Mphasis the things which I dislike was. Even after giving our 100% when our company needs us we will be always there. And when we are in need our company doesn't, instead we have to request them for help. But overall a good experience to work with Mphasis.

Work Details

Good.

Work timings: Strict Timings

Senior Customer Support Officer in Pune

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 03 Apr 2020

Likes

Awesome company...

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Everything is good.

Work Details

It's great to work with Mphasis Ltd. It's almost 17 months working in this company

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Support Officer in Pune

Recruitment & Talent Acquisition Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Oct 2019

Likes

Nice and Good organisation,working Culture.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Cafeteria

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Support Officer in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jan 2020

Likes

Job security

Salary - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Baised

Work Details

Wfm

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Salary Discussions, Hike & Promotions

My current salary is 28 LPA and few companies like TCS and Capgemini have rejected me after all rounds because they think my salary is high. However I am not good with DSA to apply for good product based companies. I already resigned from my current company and relieved. I need your advice on if I should ask same 28 LPA or look for 10-20% hike?

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Mphasis Senior Customer Support Officer Reviews by Locations

Mphasis Senior Customer Support Officer Bangalore / Bengaluru Reviews

Mphasis Pune Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 50% of employees reported the worki...Read more