Marks & Spencer Customer Service Associate Reviews
based on 79 reviews
Updated 30 Nov, 2024
Overall Rating
4.2/5
How AmbitionBox ratings work?
Category Ratings
4.5
Job Security
4.2
Salary & Benefits
4.2
Skill development
4.1
Company culture
4.1
Work Satisfaction
3.9
Promotions/Appraisal
3.7
Work-Life balance
Marks & Spencer is rated
4.2 out of 5 stars on
AmbitionBox, based on 79 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Marks & Spencer is rated
4.2 out of 5 stars on
AmbitionBox, based on 79 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Marks & Spencer Customer Service Associate Reviews
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79 reviews found
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Popular
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Import & Export Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 30 Nov 2024
Likes
Working at Marks & Spencer, Gurgaon as a CSA was a generally positive experience. The company has a great work culture, excellent training, and overall supportive policies for employees. The brand itself is highly reputed, and most of the management team is professional and approachable.
However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team.
Despite this, my overall experience with Marks & Spencer was good, and I would recommend the company, but with a word of caution regarding certain individuals in management....Read More
Dislikes
However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 31 Oct 2024
Likes
Good company but politics happen and chatupan karne vale grow karte hai
But company achhi hai job security hai target na ke barabar milta but thoda milta hai jyada pressure nhi salary 20k dete hai in-hand jo ki na Kam hai na jyada average salary
Dislikes
Sale printed t shirt pahn kar mani Quinn vali
the sale likhi hui t shirt pahn kar guard ki jagh staff ko as a greeter gate par khda rkhte voh bhi sale likha hota hai t shirt pe upar
Kaam limit se jyada hai ek second free nhi khda hone dete pure 9-10 ghante continue hard work like labour
Earlier I was working at lukhnow with my family due to business I got transferred at jaipur my wife is living alone at lucknow because her health issues i need transfer to lukhnow because I am getting mental health issues me and my wife both
Customer Service Associate in
Kochi
Full Time
·
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 06 Sep 2024
Likes
Better basic pay.
Weekly 2 day off
Dislikes
Management.
Inner politics.
Slow promotion or appreciation
Customer Service Associate in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jul 2024
Likes
Every thing.
Dislikes
Nothing is bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Marks & Spencer.
Customer Service Associate in
Mumbai
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 09 May 2024
Likes
To be very honest brand is too good and one of the best I can think of .. policies are too good
Dislikes
Pathetic management.. undeserving candidates are hired on the basis of references by managers ..brand values are degrading cuz of poor hirings
Management is not proper.
Managers often take sides for the tenured staffs even if they are in the wrong .
Low Manpower due to which the existing staffs have to adjust a lot .
No work life balance at all .
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
New Delhi
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 Aug 2023
Likes
Company gives best salary and many benefits to their employees as much as possible
Dislikes
Some of superiors use their power in very bad way towards their employees, they take such things in personally and take revenge from their employees,they thinks we are slave not the company employees
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City, Travel Within Country.
Customer Service Associate in
Pune
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 04 Oct 2023
Likes
Some people not Qualified work in this company.
Dislikes
People management
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Associate in
Nashik
Full Time
·
Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 18 Jun 2023
Likes
Growth program is very fair
Dislikes
Nothing
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Pune
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 17 Sep 2023
Likes
its best in the industry
Dislikes
some uncooperative seniors only
Customer Service Associate in
New Delhi
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Feb 2023
Likes
Nothing to like shit company and HR
Dislikes
Long working hours, dirty politics, and rude managers.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Mumbai
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Mar 2023
Likes
People oriented company
Dislikes
Not good increment
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Jun 2022
Likes
Culture, job security
Dislikes
In high inflation, no appraisal since 2 yrs
Work Details
Work days: Rotational Shift
(Flexible Timings)
Customer Service Associate in
Mumbai
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 06 Apr 2022
Likes
Company policies
Dislikes
No dislike
Work Details
Intersting and I learn many things
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Retail Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Apr 2021
Likes
Nothing
Dislikes
Store manager and commercial manager both are arrogant and never listen to staff problems
Work Details
It’s horrible
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Marks & Spencer's Customer Service Associates
Is Marks & Spencer a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 79 employee reviews, it's clear that most customer service associates have a positive experience working at Marks & Spencer. Job Security holds the highest rating at 4.5, while work-life balance is rated the lowest amongst all factors at 3.7. Read reviews about job security and work-life balance on AmbitionBox.
Does Marks & Spencer pay their Customer Service Associates well?
According to AmbitionBox reviews, Marks & Spencer customer service associates rate their salary and benefits at 4.2 out of 5, based on 79 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Marks & Spencer is generally seen as a place that values and rewards its workforce fairly. You can know more about Marks & Spencer's customer service associates salaries here and to read reviews specifically about salary and benefits at Marks & Spencer for customer service associates, click here.
How is the work culture at Marks & Spencer for Customer Service Associates?
Work culture at Marks & Spencer for customer service associates is rated 4.1 out of 5 by 79 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Marks & Spencer. To read reviews specifically about work culture at Marks & Spencer for customer service associates, click here.
How is the job security at Marks & Spencer for Customer Service Associates?
Based on 79 reviews on AmbitionBox, Marks & Spencer's customer service associates rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Marks & Spencer, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Marks & Spencer for customer service associates, click here.
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