iQor Global Services Customer Success, Service & Operations Department Reviews

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I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of ₹30,000 to ₹34,000. In contrast, new hires are reportedly being offered ₹45,000 to ₹50,000. Additionally, regular salary increments aligned with company policies and market standards appear to be lacking, which has left me feeling undervalued in my current role as an SME. I believe that providing fair and competitive compensation to tenured employees is essential for fostering satisfaction and motivation within the workforce. Recognizing the contributions of agents with more than two years of service by aligning their salaries with market standards not only ensures equity but also enhances their commitment and productivity. Offering better opportunities and salary structures will not only value their dedication but also create a positive work environment where employees feel appreciated and empowered to excel. After careful consideration, I have decided to seek new opportunities that align with my professional expectations. As such, I plan to resign from my position by January 2025 or earlier. I trust you will take this feedback into account to ensure fairness and retention of valuable employees. Please let me know if you would like to discuss this matter further....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Shift timings

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Management They run the business as if it's belong to their parents company They always promote people who are loyal to the management, it's doesn't matter that person has any quality and experience or not. Worst Management

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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Facilities are good, recruitment team is very friendly, helps in getting people selected, i was rejected 3 times, but they still helped me in giving chance in another process, i selected with 6 my friends by recruitment manager, fair complexion wear specs, i not know the name, is always there to help out if u r eligible and very friendly, he is manager but always in interview area, always available on phone when u call him. good manager, stan and prince sir is gud, very helpful. hourly salary i like the idea, and 2 times salary in a month....Read More

Dislikes

No cab for male employees cafeteria not gud job security in chat process is very poor Employee HRs are very bad, always tell they are bzy, never available to help, u had to stand out their cabin, HRs in my old company sits on floor n always helpful, they do not do that, 2 HRs but never available, 1 slim type guy (shivam) and 1 big girl with specs (sanaya), company need to change the HRs. if u need help i need to reach out to prince sir, stan sir or the recruitment manager, no one else help u....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Nothing to like

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Mis mangement no concrete policy Poor HR All crap no incentives

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Shift timeline

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Appraisal policy is not good here

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Everything was perfect

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No job security 😕

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Nothing

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No job security at all. They can terminate at anytime giving any useless excuse and you can't do anything about it.. WORST COMPANY EVER

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Strict on posh, people are approachable

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Work culture, cab, no medical facilities, no food, hygiene

Work Details

Work policy: It was for agents

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.