iQor Global Services Back Office Agent Reviews

Likes

Work invironment is good and Management and employees are very supportive and friendly.

Dislikes

Process hanging between customer's CSAT and DSAT based score basis.

Likes

Eveything… management and supportive staff

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing they just hire people and terminate them after using them

Dislikes

Management think they own Iqor

Likes

Working Environment

Dislikes

Job security is very important

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good company to work with

Dislikes

There is nothing negative things about iqor

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Iqor is best company for freshers

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Very bad company nothing is good

Dislikes

No cab only one sided cab is available

Likes

Nothing

Dislikes

In this company no job security they can remove you without any information. There is no future growth.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing this is a worst company you will ever join in your life. They do not any fix timing no proper and complete salary credited to your account. No appraisal no promotion no appreciation only forced OT and they won't even pay you for that.

Dislikes

This type of organization are playing and ruining time effort and skills of every individual. This type of organizations must be banned. If I would be allowed to take law in my hand I would have burnt down This while organisation because they are sweet poison they will keep you telling lie until there work is done and once it is done they will tell you that you are fired without any notice or reason....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Nothing to like

Dislikes

I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of ₹30,000 to ₹34,000. In contrast, new hires are reportedly being offered ₹45,000 to ₹50,000. Additionally, regular salary increments aligned with company policies and market standards appear to be lacking, which has left me feeling undervalued in my current role as an SME. I believe that providing fair and competitive compensation to tenured employees is essential for fostering satisfaction and motivation within the workforce. Recognizing the contributions of agents with more than two years of service by aligning their salaries with market standards not only ensures equity but also enhances their commitment and productivity. Offering better opportunities and salary structures will not only value their dedication but also create a positive work environment where employees feel appreciated and empowered to excel. After careful consideration, I have decided to seek new opportunities that align with my professional expectations. As such, I plan to resign from my position by January 2025 or earlier. I trust you will take this feedback into account to ensure fairness and retention of valuable employees. Please let me know if you would like to discuss this matter further....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Shift timings

Dislikes

Management They run the business as if it's belong to their parents company They always promote people who are loyal to the management, it's doesn't matter that person has any quality and experience or not. Worst Management

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The location noida 63,

Dislikes

*No Motor bike parking at peak hours *No lockers available for mobiles. Very slow n tedious process fallowed. * Cafeteria is far away. It's a general cafatira open for every one. III rd class. * They have a very heigh F.T.E attrition rate either they leave or are fired. * Force u to come on atleast 2 Saturdays. * Small company too much of politics.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Only heads up to the Recruitment team as they are very helpful and professionally supportive. Especially their manager (fair one and wears specs) being a manager he’s always available on call or in the interview area.

Dislikes

Completely Poor and Toxic work Environment. Negative workplace culture including office politics, Favoritisms or harassment can make it difficult to work productively. No job security. Now taking about Employee HR’s. They are completely unprofessional and never helpful. On the difficult times whenever we need them, they are never helpful and always say WE ARE BUSY RIGHT NOW. Basically on every organisation HR’s do be with their employees on floor for any kind of help but here they are 2 of them but are never available in office. One, Shivam Ranjan and the other Sanya Arora. Only thing to be described about them is, THEY ARE NOT TO BE CALLED AN HR. Simply waste and unfit for the company. Never ever helpful!...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good environment except company policies

Dislikes

Job security

Likes

Nothing to like

Dislikes

Mis mangement no concrete policy Poor HR All crap no incentives

Likes

Shift timeline

Dislikes

Appraisal policy is not good here