IntouchCX is rated
3.7 out of 5 stars on
AmbitionBox, based on 22 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IntouchCX is rated
3.7 out of 5 stars on
AmbitionBox, based on 22 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in IntouchCX Technical Support Associate Reviews
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22 reviews found
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Popular
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 26 Mar 2023
Likes
Salaries paid on time.
Dislikes
Full on pressure job, you will be tortured if you get any dissatisfaction from customers and a lot of politics played in this organizarion no work development or any career development waste of time
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
IT Network Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 04 Oct 2019
Likes
Everyone is supportive and you will learn many new things.
Dislikes
Transportation is the only issue your shift depends only on the cab availability :(
Work Details
Work days: Rotational Shift
(Strict Timings)
Technical Support Associate in
Hyderabad / Secunderabad
Full Time
·
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Jan 2024
Likes
Nice to work there..
Dislikes
Not many
Technical Support Associate in
Hyderabad / Secunderabad
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Feb 2022
Likes
I have worked for 3 long years and never felt that there are any missing criteria, it follows all the rules and regulations which a company required, a trusted payroll team, structured management, organized workplace, friendly colleagues, supportive senior team leads, the best part is "HR team" who are always there for you to provide any support needed, experienced trainers....Read More
Dislikes
Nothing at all, I say go get it and get onboarded right away!
Work Details
I was an associate who used to interact with customers to provide a delightful customer experience.
Work timings: Flexible Timings
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 02 Jun 2022
Likes
Good work environment and easy to reach higher level management. HR team is available for you, if you face any issues regarding office. They are always one click away from you.
Dislikes
Salaries are very low when compared to other companies. Even appraisal is very low. Hardly INR 500 to 750 P.M is given as appraisal which doesn't make much difference.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Corporate Training Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 01 Oct 2020
Dislikes
Cafeteria
Work Details
Good
Work timings: Flexible Timings
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Technical Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Feb 2021
Likes
Management is worst
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IntouchCX.
Technical Support Associate in
Hyderabad / Secunderabad
Its great experience with knoah but because of shift timings we cannot able to concentrate on personal life and people are very good at Knoah from HR, trainer, TL to manager everyone is very helpful and co-operative, no work pressure, sometimes it is as per the business requirements and I am okay with that. One request to knoah please provide one time meal and increase the volume of cafeteria and also make a team outing, it would be best for employees😄😁...Read More
Dislikes
......
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Oct 2019
Likes
Worst experience.... And the managers are waste they don't even response to anything
Dislikes
Worst
Technical Support Associate in
Hyderabad / Secunderabad
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 25 Mar 2019
Likes
Nothing
Dislikes
Everything
Work Details
Worked as a Esupport officer for Twc Spectrum process
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
technical support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 14 Sep 2018
Likes
Nothing
Dislikes
Less growth and salary..
Work Details
Less growth opportunities and salaries are very low...
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Mindspace
Operations Support Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 11 Oct 2022
Likes
A great platform for freshers to learn about the work culture & discipline
Dislikes
Rotational shifts were worst &
female count was less
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 11 Mar 2019
Likes
People are good. Salary and appraisal need to be raised. Transportation is very good.
Dislikes
Politics
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
IT Support Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 28 Sep 2019
Likes
Growth
Dislikes
Salaries. Its just 11k
Technical Support Associate in
Hyderabad / Secunderabad
Hyderabad Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Mar 2018
Likes
It is one of the worst company I have ever seen, no respect for an employee.
Dislikes
Worst supervisors and very bad work culture
Work Details
Work timings: Strict Timings
Technical Support Associate in
Hyderabad / Secunderabad
Samsung Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Mar 2018
Likes
Worst company to work with...managers are worthless
Dislikes
Worst company to work with.... managers are worthless
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate
Chat Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 09 Jan 2020
Likes
NA
Dislikes
Salary
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Technical Support Associate in
Hyderabad / Secunderabad
Technical Support Associate Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 09 Jan 2018
Likes
it's best place to start career, transport is very good
Dislikes
Management is not good
pay is less
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Technical Support Associate in
Hyderabad / Secunderabad
People also ask about IntouchCX's Technical Support Associates
Is IntouchCX a good place to work for Technical Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 22 employee reviews, it's clear that most technical support associates have an average experience working at IntouchCX. Company culture holds the highest rating at 3.9, while job security is rated the lowest amongst all factors at 2.8. Read reviews about company culture and job security on AmbitionBox.
Does IntouchCX pay their Technical Support Associates well?
According to AmbitionBox reviews, IntouchCX technical support associates rate their salary and benefits at 3.0 out of 5, based on 22 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about IntouchCX's technical support associates salaries here and to read reviews specifically about salary and benefits at IntouchCX for technical support associates, click here.
How is the work culture at IntouchCX for Technical Support Associates?
Work culture at IntouchCX for technical support associates is rated 3.9 out of 5 by 22 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at IntouchCX for technical support associates, click here.
How is the job security at IntouchCX for Technical Support Associates?
Based on 22 reviews on AmbitionBox, IntouchCX's technical support associates rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX. To read reviews about job security at IntouchCX for technical support associates, click here.
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