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ICICI Bank

4.0

based on 39.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Care Executive Reviews

Updated 16 Mar, 2025

Category Ratings

4.3

Promotions

4.2

Company Culture

4.2

Skill Development

4.1

Job Security

4.1

Work Satisfaction

4.0

Salary

3.7

Work-Life Balance

What employees say about ICICI Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

36% employees reported

Flexible timing

69% employees reported

No travel

71% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

21 reviews

4.5

Rated by Men

12 reviews

ICICI Bank is rated 4.0 out of 5 stars on AmbitionBox, based on 36 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the ... Read more

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Top Mentions in ICICI Bank Customer Care Executive Reviews

Senior Management (5)

Salary (4)

Work Environment (4)

Work Pressure (4)

36 reviews found

Sort By: Popular

Customer Care Executive in Hyderabad / Secunderabad

Full Time

Administration Department

5.0

posted on 21 Jan 2025

Likes

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

What people are saying about ICICI Bank

View All

tendervada

1w (edited)

currently not working

Need suggetion please 🙏

I have a new job in ICICI Bank for Branch Banking as a Relationship Manager, but my friend, who is also in the same bank, told me not to join Branch Banking as a Relationship Manager because the sales targets are too high and the work culture is too toxic. He suggested I transfer to Corporate Banking." Please give me suggetion?

Got a question about ICICI Bank?Ask anonymously on communities.

Customer Care Executive in Mumbai

Full Time

Voice / Blended Department

5.0

posted on 24 May 2024

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Ahmedabad

Full Time

Voice / Blended Department

5.0

posted on 20 May 2023

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Hyderabad / Secunderabad (working remotely)

Full Time

Voice / Blended Department

1.0

posted on 18 Dec 2023

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Read ICICI Bank Customer Care Executive Reviews based on locations

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Customer Care Executive in Delhi paschim vihar

Full Time

Banking Operations Department

5.0

posted on 01 Apr 2023

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

HQ - Mumbai, Maharashtra, India

Banking

1 Lakh+ Employees (India)

Public

Financial Services

People also ask about ICICI Bank's Customer Care Executives

Is ICICI Bank a good place to work for Customer Care Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.4 out of 5 from over 36 employee reviews, it's clear that most customer care executives have a positive experience working at ICICI Bank. Career growth holds the highest rating at 4.3, while work-life balance is rated the lowest amongst all factors at 3.7.

Does ICICI Bank pay their Customer Care Executives well?

According to AmbitionBox reviews, ICICI Bank customer care executives rate their salary and benefits at 4.0 out of 5, based on 36 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that ICICI Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about ICICI Bank's customer care executives salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer care executives, click here .

How is the work culture at ICICI Bank for Customer Care Executives?

Work culture at ICICI Bank for customer care executives is rated 4.2 out of 5 by 36 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank.

How is the job security at ICICI Bank for Customer Care Executives?

Based on 36 reviews on AmbitionBox, ICICI Bank's customer care executives rate job security at 4.1 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

ICICI Bank Customer Care Executive Reviews by Locations

ICICI Bank Customer Care Executive Hyderabad / Secunderabad Reviews

ICICI Bank Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 36 ICICI Bank reviews submitted by ICICI Bank employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Bank is the right company for you. 36% of employees reported the working days at I...