ICICI Bank Customer Care Executive salaries in India (Updated 2025)

Likes

...elpful managers and team leaders. They will encourage you to achieve your goals. Career growth for once in two years, hike in salary for new joinees after 6months, innovation tours, many gifts and incentives can be earned if you Complete given targets in time. Work environment is good

Dislikes

The team management are miser people. They are strict in punctuality, time management and work pressure depends upon the department which they allot to you

Likes

Very focused on Skill development, no boss management culture, lots of data oriented actionable taken, very tech savvy and technology oriented, Strong HR policies.

Dislikes

...gement. Decision made only upon statistical reference instead of ground reality. Very poor compensation policy, no incentive or rating culture. Man marking, staff usages, proper staff onboarding, training and monitoring are missing. Depth not there to generate more business, thus missing out market share in most of the non metro or semi urban location.

Likes

Good to work on icici

Dislikes

...and audit teams are involving the branches and wrong potrait to super officials. Low level lady staff are working for only salary not for organisation. They will escalate the small things to HR also.

Likes

Bank Is Good But Many Peoples Are there is Old But Knowledge Less And Bank Haer Other Bank Employees Maximum Package And There Knowlege level is not up to the Mark. And old Employees struggling.

Dislikes

Many Other Employee they Are hard working But New Comers are High Salary And old Employees Are Less Salary. So culture is Disaster, Because Of salary Defferent.

Likes

Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.