ICICI Bank Customer Service Executive salaries in India (Updated 2025)

Likes

...ronment and culture. Teammates are supportive and the management is transparent. Company policies are good, appraisals are fair and they give good salary hike and bonus every year.

Dislikes

No dislike for these company

Likes

...g you work with it and growth purely depends on your hard work on regular basis.Based on the performance appraisal n hike n bonus will be there.The environment n culture is excellent and etiquettes are on top. The More you love your work the better the performance will be.

Dislikes

Pick n Drop won't be available and career growth is very very slow however it is transparency never the less

Likes

Job Security

Dislikes

I have concerns regarding ICICI Bank's compensation and work culture. Specifically: - Salary: The bank offers significantly lower salaries (4-6 LPA) to Tier 3 college graduates with 5-6 years of experience, including B.Tech/M.Tech degrees, compared to freshers from top-tier1 colleges for similar work. - Workload: Employees are often overloaded with excessive work, leading to undue stress. - Bias: There appears to be a bias towards hiring and promoting graduates from Tier 1 colleges. - Promotion and hikes: Opportunities for growth and salary increases seem limited. - Work environment: Some senior managers allegedly create a toxic work environment, exhibiting unprofessional behavior towards female employees and using aggressive language. - Leave policies: Junior employees are often denied leave, including PL, CL, and sick leave, while senior managers enjoy their weekends and week days as well. - Business ethics: The bank's management practices seem to lack business ethics and morals towards gender specific. - Expectation of constant availability: Junior employees, including those in Designation/Department (DE), are expected to be available 24/7, including weekends (Saturdays and Sundays) and off-days, which is unsustainable and blurs the line between personal and professional life. - No compensation for extra work: Employees are not provided with compensatory off (comp-off) for working extra days or hours, leading to burnout and impacting work-life balance.

Likes

*Unlimited sick leaves

Dislikes

People, leadership, sick leaves not approved - causing loss of pay, unorganised, manual data entry, ancient systems, frequent pointless meetings and have no clear agenda that stretch beyond 1 hr (max. 5 hrs), no work from home almost always required to work from anywhere on sick leave, have strict login and logout times,