Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

RATE NOW!
- ABECA 2025
  
  RATE NOW!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

i

IBM

Compare

based on 21.1k Reviews

Filter reviews by

IBM Technical Support Associate Reviews

based on 49 reviews

Updated 11 Oct, 2023

Overall Rating

4.0/5

How AmbitionBox ratings work?

Category Ratings

4.5

Job Security

4.2

Company culture

3.7

Work Satisfaction

3.7

Work-Life balance

3.6

Salary & Benefits

3.2

Skill development

3.2

Promotions/Appraisal

Top Mentions in IBM Technical Support Associate Reviews

49 reviews found

Sort by: Popular

Technical Support Associate in Hyderabad / Secunderabad

University Level Educator Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 10 Dec 2018

Likes

IBM culture is really a welcoming place for any employee...the company strategy in the employee's career growth is much appreciated...

Dislikes

Was given less salary initially and was continued for almost 2 years plus..at times I feel it's a manager driven company...

Work Details

It was different in different profiles and I enjoyed the change...

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Gurgaon / Gurugram

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

1.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 07 Oct 2023

Likes

Nice company ethics

Dislikes

No growth

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

What people are saying about IBM

View All

a senior software engineer

Needed Suggestion

Hello folks..I got an offer from IBM ISL (Software Labs) Pune. Can you please help me to know wlb, culture, people, job security, technologies at IBM ISL pune? My profile is Java, springboot, microservices, docker,k8, cloud. Also please let me know how is offer as per my experience. Cctc - 30 LPA Offered 45 (42 + 3JB) for 2 years Experience : 9.1 years

Got a question about IBM?

Ask anonymously on communities.

Similar companies

View All

3.7

• 84.4k Reviews

Infosys Reviews

3.7

• 36.5k Reviews

3.7

• 50.3k Reviews

HCLTech Reviews

3.6

• 33.7k Reviews

Tech Mahindra Reviews

3.6

• 33.1k Reviews

Accenture Reviews

3.9

• 52.7k Reviews

Cognizant Reviews

3.8

• 47.2k Reviews

Capgemini Reviews

3.8

• 39k Reviews

LTIMindtree Reviews

3.9

• 19.6k Reviews

Genpact Reviews

3.9

• 29.8k Reviews

View More

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 11 Oct 2023

Likes

Good offices and facilities. Good leave policy.

Dislikes

Do not join here for Helpdesk related jobs as neither the initial pay is good, nor the annual hike. Service Desk is severely under-paid and budgets for hike are nothing more than peanuts.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Technical Support Associate in Hyderabad / Secunderabad

Full Time

·

Technical Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 29 Sep 2022

Likes

Work from Home facility

Dislikes

Partiality and irresponsible behaviour to wards tenured employees

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Gurgaon / Gurugram

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 10 May 2023

Likes

Work Culture

Dislikes

No Promotions and increament

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 08 Apr 2023

Likes

Good work culture.

Dislikes

Work life balance not very good.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

IT Security Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 01 Sep 2018

Likes

IBM is great company to work with. you can't expect hike and growth in the company but you will have a smooth and stress-free life with IBM

Dislikes

Growth and hike are less very so it is the company who want to have smooth and peace full life with no work stress

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about IBM.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Technology and Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 17 Sep 2018

Likes

It was great working with IBM. Amazing work place and a platform to learn.

Dislikes

Shift timings

Work Details

Work at IBM was fun filled and a bit of pressure because of the shift timing. But a very good platform to learn and grow. I enjoyed the journey and I did learn a lot from IBM. They really give great opportunities for women employees and focus on divers

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Technical Support Associate in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 25 May 2018

Likes

Obsoletely IBM has a great work environment, glad to working with IBM since 2015

Dislikes

Growth rate is low and annual increments also low

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 29 Jul 2023

Likes

Good people.. open culture.. diversity hiring... work life balance is good..

Dislikes

Salary hikes are hardly there.. incentives are not transparent. So would hardly get anything..

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Visakhapatnam

Full Time

·

Recruitment & Talent Acquisition Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 14 Mar 2022

Likes

Yes, ibm is one of the leading cloud based international company, I would like to associate with ibm as a family and work hard to achieve the goals..

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in EGL

Technical Support Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

1.0

Work-Life Balance

posted on 23 Aug 2022

Likes

1. Culture 2. Job Security 3. Unlimited Sick Leaves

Dislikes

1. Work-Life Balance 2. Monotonous Work 3. Absolutely no promotions (Stuck For Eternity) 4. 2-5% Appraisals per year (10% If you are Managers Spoon)

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Construction Engineering Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

2.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 16 Jan 2022

Likes

It has a good work culture. Provides various benefits and compensations.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Hyderabad / Secunderabad

Banking Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 27 Sep 2021

Likes

Super cool.

Dislikes

Nothing Dislikes, Super good company.

Work Details

Fantastic

Work days: Monday to Friday (Strict Timings)

Technical Support Associate in Bangalore / Bengaluru

Service Desk Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 09 Sep 2021

Likes

Work culture, learning opportunity.

Dislikes

Rotational shifts, long 10 hours shift, unqualified managers.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Global Technology Services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 13 May 2021

Likes

It's overall a good company

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Bangalore / Bengaluru

Technical support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 28 Jan 2020

Likes

The Job security wise , it offers a secure place where you can sit back and not worry of getting fired because of the market fluctuations

Dislikes

There is not just one thing that I dislike about IBM. The facilities provided at IBM for it's employees is really poor , work culture is really bad , employees are made to work for 10hrs with just 1 hour break. There is strict rules on break utilization , you cannot increase your breaks , if you do they cut your pay. Travel is provided one way and it's pathetic. It's just sick here and I really don't recommend anyone to get into IBM if you have a good experience...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Technical Support Associate in Bangalore / Bengaluru

Domlur Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 23 Sep 2019

Likes

Leaening

Dislikes

Work life balance

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Navi Mumbai

Cybersecurity Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 18 Aug 2021

Likes

It was pretty good.

Dislikes

No onsite opportunities

Work Details

It was good at the start but got pretty hectic in a month

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Technical Support Associate in Gurgaon / Gurugram

Tech support Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

2.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

1.0

Work-Life Balance

posted on 28 Feb 2020

Likes

People around are good but the work is full of pressure

Dislikes

Work pressure is high and growth is really slow

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

People also ask about IBM's Technical Support Associates

How is IBM to work for?

IBM is rated 4.0 out of 5, based on 49 reviews by employees on AmbitionBox. IBM is known for Job Security which is rated at the top and given a rating of 4.5. However, Career growth is rated the lowest at 3.2 and can be improved. To know first hand how it is like to work at IBM read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at IBM?

According to AmbitionBox ratings, IBM employees rate its salary and benefits as 3.6 out of 5. You can know more about IBM Salaries at AmbitionBox

How is the work culture at IBM?

Work culture is rated 4.2 at IBM by 49 employees. While job security is rated 4.5 and work-life balance is rated 3.7 at IBM. Read detailed reviews by employees of IBM on AmbitionBox.

Tell us how to improve this page.

IBM Technical Support Associate Reviews by Locations

IBM Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 49 IBM reviews submitted by IBM employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if IBM is the right company for you. 52% of employees reported the working days at I...Read more

Home >
Reviews >
IBM Reviews >
IBM Technical Support Associate Reviews

Gender Based Ratings for IBM Technical Support Associate

based on 41 reviews

Rated 4.6 for Job Security and 4.3 for Company Culture

Rated 4.5 for Job Security and 4.2 for Company Culture

Working Days for IBM Technical Support Associate

based on 49 reviews

Monday to Friday

52%

Rotational Shift

46%

Monday to Saturday

2%

Work Timings for IBM Technical Support Associate

based on 49 reviews

Flexible timing

Strict (8.30pm - 6.30am)

Strict (2pm - 12pm)

56%

4%

4%

36% employees reported other strict timings

Shift Timings for IBM Technical Support Associate

based on 49 reviews

Day shift

Night shift

77%

23%

Business Travel for IBM Technical Support Associate

based on 49 reviews

No travel

79%

Within city

16%

Within country

5%

IBM Technical Support Associate Salary

based on 247 salaries

₹2 L/yr - ₹5.7 L/yr

At par with the average Technical Support Associate Salary in India

View more details

Employee Benefits for IBM Technical Support Associate

Office cab/shuttle

8 total responses

Health insurance

4 total responses

Office gym

3 total responses

Child care facility

1 total response

+3 more benefits

Oracle

3.7

Compare

TCS

3.7

Compare

Cognizant

3.8

Compare

Accenture

3.9

Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary

Rate your company