HTC Global Services Team Lead Reviews

Likes

I previously worked at HTC Global Services in 2023-2024 with a Leading education related client. Now, I am working in the Netherlands at Seagate Hard Drive Company as a product Manager. AFTER REVIEWING THAT SHIT COMMENTS, I want to share my thoughts about Balaji Desikan. Have you heard of DORA Technology? In my current company, we're still doing R&D to generate accurate DORA reports automation, but Balaji had already implemented it successfully in his one of the client project in 2024 itself. Tracking lead time isn't easy, especially without the help of a ticketing tool. But Balaji figured out a way to calculate lead time without relying on any system or even developer input. That's impressive because, even with a ticketing tool. it usually just fetches data and calculates based on developer status updates, He took it a step further- he built a way to track lead time without needing any external support. He created a complete project tracking system that gave visibility into everything: End to end activities - without using any external tools, just his own thought process and algorithms. If this model were applied across projects, It would be a game changer. It could easily identify bottlenecks and give developers complete visibility into their workflows, and make efficient software deliveries. This methodology and way of thinking were something I learned from him. It's not just a software development - it's an advance software management. Many developers don't even realize the value of these high-level activities. Just sitting and coding doesn't teach you these insights. Developers often focus on flexibility and finding comfortable solutions, but Balaji's approaches things differently, He follows the rule of ITSM protocols and optimizes methodologies to make them more efficient. That's the key difference between a developer and him. Another Incident: In Nov 2023, my client's website crashed because of an overload of requests, even though we had a load balancer in AWS cloud environment. Balaji steeped in, found the root cause, and suggested a solution of use the Round-Robin algorithm. That fixed the issue. The client adopted his approach, and they still using that method till to hanlde traffic efficiently. I still remember the moment when he got appreciation from Australian client for his quick thinking and problem-solving. Also, he implemented a solid bug-tracking system that categorized bug based on type, grouped and prioritized them effectively, and suggested log-based sorting to prevent similar issues in future. His structured approach to bug tracking made a huge difference when I worked with him. Before making false allegations and frame it someone, check the history of the person. He is not arrogant at all. He was my manager, and if you truly show your ability and dedication to your work, he will definitely support you all the time and situations. This is my personal experience....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Ok to work

Dislikes

Worst management

Likes

No

Dislikes

Worst management no improvement at all

Likes

Good place to Work.

Dislikes

N/A

Likes

Sema experience

Dislikes

👎 not bad working

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing much to say. You'll get the salary on time. That's it

Dislikes

Individual performance are never considered. Promotion depends on the higher levels support but not based on your performance. Don't think of hike.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Supporting everyone for moving on next level

Dislikes

I can't understand for start to end process on the project. Because htc only give process training only, it's not good. Because I am the team lead, so I clearly have the knowledge about the projects details. So htc gave training on what is the team lead responsibility and what is the process of the project on step by step.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.