HGS is rated
3.4 out of 5 stars on
AmbitionBox, based on 33 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
HGS is rated
3.4 out of 5 stars on
AmbitionBox, based on 33 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in HGS Customer Service Associate Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
33 reviews found
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Popular
Customer Service Associate in
Bangalore Rural
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 08 Apr 2021
Likes
I am really happy when working with Hinduja global solution good work environment, and the teammates and team leaders also helped a lot and manager was very good and friendly
Dislikes
Salary is less
Work Details
The job is likely I was struggling in certification the team leader and trainer was helped lot to understand the process
Work timings: Strict Timings
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
Mumbai
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 18 Dec 2024
Likes
Liked nothing at all
Dislikes
Salary is around 23 to 28k ctc.
In the name of dynamic process there is no urge to develop a stream to the process
Favoritism is at top from superiors, offcourse for females only. (IYKYK)
Contract which gets renewed every month,
Hopes are given that we will put you on pay role, but even after hardwork and efforts nothing is granted to you.
No job security at all
Employer’s Response
Hello! We sincerely apologize for the unfortunate experience you had at HGS. To help us improve, we would appreciate it if you could share more details. Please don't hesitate to contact us at Talk2us@teamhgs.com.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Oct 2022
Likes
Good team and good working environment
Dislikes
Low salary package and small amount of hike once in year
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 10 Oct 2023
Likes
Nothing to like
Dislikes
Worst company
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 May 2019
Likes
Salary on time apart from these there is no others benefits will be getting worst experience
Dislikes
Hectic experience
Work Details
Hectic
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Mental torture
Customer Service Associate (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 05 Oct 2023
Likes
It’s remote work. That’s a plus.
Dislikes
Lots of information to remember about a lot of products.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
Guntur
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 07 Jun 2022
Likes
Like the work process
Dislikes
Management doesn't address our issues
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
You are reading trusted reviews. Keep reading to find out more about
HGS.
Customer Service Associate in
Banglore
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 23 Oct 2020
Likes
Working Environmental it's good and Cafeteria
Dislikes
Salaries is very low we can't serve in Banglore
Work Details
Everything is good we have unsatisfied of the salaries
Work timings: Flexible Timings
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Customer Service Associate in
Hyderabad / Secunderabad
Quality Assurance and Testing Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 07 Jun 2021
Likes
It is a MNC
Dislikes
Package
Employer’s Response
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Customer Service Associate in
Bangalore / Bengaluru
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 06 Nov 2019
Likes
Working in hinduja global solutions as a fresher is a best place to start. since the support staff are very helpful and good working environment,not to settle since you are having very poor growth in this organization ,
Dislikes
The worst thing about this organization is there is no transparency in the management and also there is no proper incentives rules Mangers are giving incentives to the people whoever he likes
Work Details
Process is very simple and convenient once you complete 3 to 6 months with this organization and
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Service Associate
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 05 Nov 2019
Likes
It's a very excellent flat form to start a career... Which provided me sufficient training and improved mine communication skills and Taught me the value of time and described what is money..
Dislikes
Their should be a transportation facility
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Navu Mumbai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Mar 2021
Likes
Job security is great. Work culture is amazing and management is good canpany policies is nice
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
Navi Mumbai
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 14 Sep 2021
Likes
The first thing was securit we can't take our phone inside without Tl permission but in camera they used sticker. work was also good management n all were all good
Dislikes
all of them are good their is nothing to dislike..
Work Details
we were csa. customer used to call about their set top box. In which we have to solve the problems of cust like getting error on tv screen then we have to guide them....
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
Navi Mumbai
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 26 Jun 2021
Likes
everything is perfect and on time
Dislikes
less salary
Work Details
Work days: Monday to Saturday
(Strict Timings)
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
New Delhi
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 06 Feb 2019
Likes
Great atmosphere, cooperative teammates and supervisors, good to start your career with..
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate in
Navi mumbai vashi
Import & Export Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 19 Jun 2021
Likes
All thinks i mean job security,company managment all TL and Manager are suporting to us always and company policies are very very good i feel like home its very good company
Dislikes
Nothing is any reason
Work Details
1year i have work in hinduja and other company overall 3 year
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employer’s Response
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
Customer Service Associate in
Bangalore / Bengaluru
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Feb 2019
Likes
Waste of time in working hgs
Dislikes
Everything false. Extending working hours, no proper sal, no proper leaves
Work Details
Hectic
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 15 Oct 2018
Likes
I like that everyone in hgs are well behavior people they cooperate with the freshers.
Dislikes
I dislike about hgs that the salary is very less than overall company in Bangalore.
Work Details
Overall I can say that Hgs is too good for freshers.
People also ask about HGS's Customer Service Associates
How is HGS to work for?
HGS is rated 3.4 out of 5, based on 33 reviews by employees on AmbitionBox.
HGS is known for Skill development which is rated at the top and given a rating of 3.6. However, Salary & Benefits is rated the lowest at 2.5 and can be improved. To know first hand how it is like to work at HGS read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at HGS?
According to AmbitionBox ratings, HGS employees rate its salary and benefits as 2.5 out of 5. You can know more about HGS Salaries at AmbitionBox
How is the work culture at HGS?
Work culture is rated 3.3 at HGS by 33 employees. While job security is rated 2.9 and work-life balance is rated 3.1 at HGS. Read detailed reviews by employees of HGS on AmbitionBox.
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