HGS Customer Success, Service & Operations Department Reviews

Likes

Nothing

Dislikes

They seem to like some people and they will only favour those people they don't see efforts put in equally, they don't care about you if they just don't like you. They under pay you despite having big clients like viacom and jiohotsar and they pay you peanuts and expect the world from you, if you don't like politics this company will force you to be a part of it, TLs and manager will do things for some and not for the others. Nothing is properly documented so they just feel they can do anything to you and TLs there mostly except for one are all changing all the time , they won't make you grow there and will hire some fool from outside on a affordable salary , so what happens with such companies which are many in India, you end up having agents who knows the process better than the manager , what is the use of joing this company?? While I worked there TLs just joined and left, they will make you work over time and expect you to understand when it's business needs but won't pay you for over time. They said they will pay you 150 rupees for incentives which was for a day or two if you did about 200 odd cases, if your standards are low and you really are below the poverty line then maybe 150 rupees is a big deal to you but for people who want to grow then HGS is not the place for you....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I have good experience in this company, satisfied also but expecting more.

Dislikes

Basic salary is low in this company,they will give shift allowance but not satisfied.

Work Details

Work policy: If any requirement then only will go to office other wise work from home only .

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Dislikes

No promotion from last year and no salary hike No job security No skill development Not at all satisfied with work culture Very Toxic environment Work politics 10/10 Work ethics 0/10 Professionalism 0/10

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Shift timing and nice training and monitoring

Dislikes

Pressure of AHT and fcr

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Liked nothing at all

Dislikes

Salary is around 23 to 28k ctc. In the name of dynamic process there is no urge to develop a stream to the process Favoritism is at top from superiors, offcourse for females only. (IYKYK) Contract which gets renewed every month, Hopes are given that we will put you on pay role, but even after hardwork and efforts nothing is granted to you. No job security at all

Likes

Work environment: Some say the work environment is good, flexible, and supportive. Training and career development: Some say that HGS offers good training and opportunities for skill development. Global presence: HGS has a global presence, which can provide opportunities for international exposure. Friendly management: Some say that the management is friendly.

Dislikes

Low pay: Some say the pay is low and unlivable. Poor management: Some say the management is poor and doesn't appreciate hard work. No work life balance: Some say there is no work life balance and pressure. Unrealistic requirements: Some say the daily requirements are unrealistic. Lack of support: Some say there is no support on the workplace. Lack of clarity: Some say there is a lack of clarity in work related matters....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Good managers helping member in my team whenever you have required additional learning is provided also available some games in office which is removing your stress and so many more

Dislikes

Increment & time is not fixed that's why some time it is problemetic

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

happy with team who is supportive and work life is balance by our sir ayaz ghausi who always helps me when i was on leave for my family problem he worked for my work . nothing to say

Dislikes

need to change salary performance system salary is not good but manager is supportive so no complain

Work Details

Work policy: Ayaz ghausi sir give all option so we work as per flexible

Work timings: Flexible Timings

Likes

Work is good

Dislikes

All IT managers are not good

Work Details

Work timings: Flexible Timings