Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by HGS Team. If you also belong to the team, you can get access from here

HGS Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 6.8k Reviews

Filter reviews by

HGS Customer Service Representative Reviews

based on 30 reviews
Updated 14 Jul, 2023

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

4.3

Skill development

4.3

Company culture

4.1

Salary & Benefits

3.7

Work Satisfaction

3.7

Work-Life balance

3.4

Job Security

3.3

Promotions/Appraisal

Top Mentions in HGS Customer Service Representative Reviews

30 reviews found

Sort by: Popular

Similar companies for Customer Service Representative

View All
WNS Reviews
3.2
 • 8 Reviews
Teleperformance Reviews
3.6
 • 239 Reviews
Concentrix Corporation Reviews
3.9
 • 393 Reviews
Genpact Reviews
2.7
 • 5 Reviews
Tech Mahindra Reviews
3.0
 • 62 Reviews
TCS Reviews
4.0
 • 9 Reviews
HCLTech Reviews
3.6
 • 96 Reviews
Accenture Reviews
3.2
 • 35 Reviews
iEnergizer Reviews
4.7
 • 64 Reviews
Firstsource Solutions Reviews
3.5
 • 18 Reviews
View more

View More

Logo
You are reading trusted reviews. Keep reading to find out more about HGS.

Discover interview dos and don'ts from real experiences

People also ask about HGS's Customer Service Representatives

Is HGS a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 30 employee reviews, it's clear that most customer service representatives have a positive experience working at HGS. Skill development holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.3. Read reviews about skill development and career growth on AmbitionBox.
Does HGS pay their Customer Service Representatives well?
According to AmbitionBox reviews, HGS customer service representatives rate their salary and benefits at 4.1 out of 5, based on 30 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that HGS is generally seen as a place that values and rewards its workforce fairly. You can know more about HGS's customer service representatives salaries here and to read reviews specifically about salary and benefits at HGS for customer service representatives, click here.
How is the work culture at HGS for Customer Service Representatives?
Work culture at HGS for customer service representatives is rated 4.3 out of 5 by 30 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at HGS. To read reviews specifically about work culture at HGS for customer service representatives, click here.
How is the job security at HGS for Customer Service Representatives?
Based on 30 reviews on AmbitionBox, HGS's customer service representatives rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at HGS for customer service representatives, click here.

Tell us how to improve this page.

Gender Based Ratings for HGS Customer Service Representative

based on 26 reviews
3.8
Rated by 7 Women

Rated 4.0 for Company Culture and 3.9 for Career Growth

women
4.1
Rated by 19 Men

Rated 4.5 for Skill Development and 4.4 for Salary & Benefits

men

Working Days for HGS Customer Service Representative

based on 30 reviews
Rotational Shift
52%
Monday to Friday
22%
Monday to Saturday
13%
Other
9%
Alternate Saturday off
4%

Work Timings for HGS Customer Service Representative

based on 30 reviews
Flexible timing
Strict (8am - 5pm)
74%
26%

Shift Timings for HGS Customer Service Representative

based on 30 reviews
Day shift
100%

Business Travel for HGS Customer Service Representative

based on 30 reviews
No travel
58%
Within city
32%
International travel
5%
Within the country
5%
HGS Customer Service Representative Salary
based on 43 salaries
₹0.9 L/yr - ₹5.5 L/yr
24% less than the average Customer Service Representative Salary in India
View more details
cab
Office cab/shuttle
1 total response
healthInsurance
Health insurance
1 total response
officeGym
Office gym
1 total response
softskill
Job/Soft skill training
2 total responses
+1 more benefit
Compare HGS with

WNS

3.4
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.8
Compare

Genpact

3.9
Compare

Calculate your in-hand salary

Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and get your in-hand salary
write
Rate your company