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Engaged Employer

HGS

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3.9

based on 6.9k Reviews

Video summary

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HGS Customer Service Representative Bangalore / Bengaluru Reviews

Updated 3 Feb, 2025

Overall Rating

4.0/5

based on 11 reviews

Rating distribution

4 (36.4%)

1 (9.1%)

0 (0%)

2 (18.2%)

Category Ratings

4.5

Company culture

4.5

Skill development

4.3

Salary

3.2

Work satisfaction

3.1

Work-life balance

2.6

Job security

2.4

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

25% employees reported

Flexible timing

60% employees reported

No travel

62% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

4 reviews

4.1

Rated by Men

6 reviews

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Top Mentions in HGS Customer Service Representative Bangalore / Bengaluru Reviews

11 reviews found

Sort by: Popular

Customer Service Representative in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Feb 2025

Likes

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best :)

Customer Service Representative in Bangalore / Bengaluru

Full Time

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jul 2023

Likes

Very good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing all good

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Service Representative in Bangalore / Bengaluru

Customer service representative Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 23 Apr 2021

Likes

Overall it's fine

Salary - Excellent
Skill development - Excellent
Company culture - Excellent

Dislikes

Job security and work process

Job security - Poor
Promotions - Poor

Work Details

Good only

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer Service Representative in Bangalore / Bengaluru

IT Network Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Mar 2019

Likes

Pathetic salary no work pressure, unethical management

Dislikes

Management Work pressure

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Customer Service Representative in Bangalore / Bengaluru

Icici Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Feb 2019

Likes

Excellent team leader, motivated managers

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing every thing is good

Work Details

Work days: Monday to Saturday (Flexible Timings)

Customer Service Representative in Bangalore / Bengaluru

Ashok layland Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 11 Dec 2018

Likes

Work environment

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary issue

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Bangalore / Bengaluru

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Apr 2019

Likes

Good

Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Team leader partiality

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Service Representative in Bangalore / Bengaluru

health insurance Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 02 Nov 2018

Likes

outing is good

Dislikes

about my manager seema bandari i never worst character like her very sadiest lady just becoz of her i left my job

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Work Details

better

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Bangalore / Bengaluru

Bangalore Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 24 Jul 2018

Likes

Work environment

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Salary

Work Details

At starting it was hectic. Later I learnt. It was good, challenging.

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Representative in Bangalore / Bengaluru

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 25 Aug 2021

Likes

Good

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Cafeteria not available on weekends

Work Details

Good

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Customer Service Representative in Bangalore / Bengaluru

Customer service Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 May 2018

Likes

Teammates was good.. other all aspects was so terrible

Dislikes

Management and managers

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Hectic

Work timings: Strict Timings

Work related travel: This is a desk job.

Top trending discussions

View All

I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC -18 LPA + 2.5L variable. what is current value in market for Kubernetes skillset? How can I negotiate to get better offer?

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 11 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 25% of employees reported the working days at H...Read more