HCLTech Senior Service Desk Analyst Reviews

Likes

I always have work to do and learn.

Dislikes

They try to fraud you in whatever way possible. They drag everything as long as they can. All bonus, rewards strech easily to 1 year delay and if you resigned in between you are not eligible even if it's their fault in delay. No ethics. No rules.

Likes

Job security, international client base, on-site, decent facilities in office, multiple technologies so you can move internally and learn.

Dislikes

Poor salary hike, people loyal to the company are under appreciated, no mechanism to match the salary of existing employees as per market standards no matter how skilled or certified we are. Lazy employees who are in good books with managers are not questioned leading to more workload on employees who are hard working. Regional politics and use of regional languages by senior management.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It was my first it job and it was terrible. I was in project at the time of my maternity leave.my manager gave me low rating because of my maternity in annual performance and she gave me reason as budget issue.later my hr called me and ask to resign because of low rating.

Dislikes

Pure politics

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

This is all depends on your manager.

Dislikes

1. working hours there is no time limit of your shift. 2. Shift timing is changed every week or 2 times in a month. 3. Transport team is very bad. 4. HR said ask your questions but they guys have no answer about Appraisal or Salary increment/ promotion. 5. Appraisal is very bad like 1-5% only.

Likes

a good management gives good results. I like most of the things in HCL. 20kms to my home and flexible hours but the wrong person to manage project ruin everything.

Dislikes

No hike, no early release, Hcl does not follow the policies but we need to follow the policies. zero health benefits. worst project management. Variable pays are worst of all these negative points. Helping an employee to resolve an issue is hardest part. refering own people to projects. Healthy hiring but the bench strength is bigger than what they need.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

No learning

Dislikes

Full monitoring of timing and your breaks if exceed then u will receive mail from Rm Worst inbound calls Can’t leave system for long time and if problem in Laptop then it will count under ur fault

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

1. Job security

Dislikes

1. Salary & appraisal: They will not increase the salary for more than 2.8-3 years. Fake promises to increase salaries and hike. No extra money for OT also. And also they are deducting variable pays every months without any reason (there is court case against HCL for that, you can read article on internet also). 2. Work life balance: In one word disgusting. We are working from morning 9 to late nights 9:30 average daily even one Saturday and Sundays. 3. Company culture: Fake promises and fake hike news they spread, and even after 2.8 years they are not releasing hike letters. 4. Work satisfaction: No matter how hard you work they will not happy and they will give more work to you. Senior managements are going home after 3:30 / 4:00pm but normal employees have to work till nights. 5. Overall: DONT JOIN THIS COMPANY....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The company is know fir its employee friendly policies offering various tranning programs and career deployment opportunities. which can lead to higher employee satisfaction and retention.

Dislikes

no

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

Big Brand Support from Sr. Official's Skill Development Training Happening regularly.

Dislikes

Job Security is the Problem, Permanent Employee working more than 8 years committed and dedicated towards work. not hold by the company at the time of company taken over by Karvy. Shamelessly the Company ask that , Please look opportunity outside. HCL.

Likes

Work life balance.

Dislikes

No remuneration . Got promoted to management role, but salary not revised as per role. No opportunity for career growth and support for right salary, recognition. Always retaining as under paid.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

I am not onboarded yet.

Dislikes

Being a new comer employee to HCL Tech gurugram, its going to be tough for me now. Its been one full month since I gave Walk in interview. And the operation interview I gave was on 28 November 2024. Its been approx 20 days and My joining date has not came yet. Earlier my joining date was 9 December 2024 but then it extended but I don't know till when. No update and nothing. Just waiting for the response to come from the HR side. The first impression of HCL hiring process is not satisfied....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

HCLtech has an excellent work environment based on people, place and culture. The learning opportunity is plenty .

Dislikes

Growth opportunity is limited and slow, appraisals are always delayed and hike is below industry standard.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

HCL software is the product domain of HCL Tech , I was working for their one of the product and the work culture was like service based company, company politics and internal favourism happens, HR are of no use , they are just puppets of upper management

Dislikes

Politics and work environment

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Salary on time, insurance for family

Dislikes

No hike, salary cuts with new introduction of quarterly performance bonus carved from the existing CTC. Forget 25% average of CTC, will not be paid.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It gives opportunity to freshers to brush and up their skills and knowledge and gain experience from here.

Dislikes

The work culture over here is too poor and I found lack of management support. Shift timing is too long.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

There is not timing login and logout time restrictions when you go physically to work. But they have a tool to make sure you worked 8 hours a day. Which is good.

Dislikes

The managers don't know how to control their mouth. They talk like how a government employee will misbehave. And HRs are puppets of the managers and DU heads. Very poor env to work. Give you 150% they will treat like you did only 50% and influence your performance bonus badly. Managers take it personally if you talk against their mistake on their face.