HCLTech Customer Success, Service & Operations Department Reviews

Likes

Nothing

Dislikes

They don’t provide you compensation on basic pay. They will increase your variable incomes like HRA and will keep the basic pay as it is. No promotion. HRs does not take responsibility for anything. Don’t work here if you want to live a stress free life.

Work Details

Work policy: Depends on project

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Worklife balance is good also have opportunities to develop the new skills.

Dislikes

There is no specific criteria for promotion and salary hike for laterals is not satisfied. Some time they won't give hike. They won't provide valid reason also. Very disappointed in terms of salary hike and promotions.

Likes

For learning and experience this is good company.

Dislikes

Negligible appraisal. No promotions . There is no standard of giving salary. Junior employee in same team with lower band could have higher salary than senior with upper band. They do not give any goodies on Diwali/new year. They do not give any money on referrals. Just the extra miles points....Read More

Likes

Timely salary and flexible WFH policy and cab facility

Dislikes

Increment, appraisal, promotion nothing received after completing 2 years. Delayed annual appraisal.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work life balance is great but depends on project and the management. Great choice to Kickstart career for the recent graduate.

Dislikes

No relevance for the LPA mentioned and take-home salary. Too many cuttings and dispersion. Don't expect hike and appraisals every year. Just for name sale they release and provide perks.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Lot of opportunities to Learn, Great work culture. We look forward for Mondays to go to Office and meet colleagues and take up new challenges.

Dislikes

Bonus, Salary Hike, Appraisals, Promotions are a myth.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country, Travel Within City.

Likes

Company has small projects and work pressure is comparatively low, but it has its cons as well

Dislikes

There is hardly any salary hike if you are promoted to next level. If you spend 7 years in the company and joined at salary of 5 lakh per annum for agent role and got promoted twice and became manager, your hiked salary will be max 7 lakhs after 7 or 8 years of work. So idea is to take maximum when you join and don't expect company to give you bumper hike during annual appraisals or promotions....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing is likable no job safety too.

Dislikes

There is nothing to like in that company except for the knowledge u get that too forced on you in a short period of time. You may never get hike never get ur promised salary and a very big bad thing they expect people to work every day even in weekend in the name of production support and on t op of exceeding our capacity they make u work 12hrs daily in the name sake of volume with out proper rest in the weekends</mark>. If quality suffers bcz of overwork they shame you if u focus on quality and loose target that too not normal more than 1 can do they again shame you in front of everyone. Been in this environment for only 5mnths but feels like years of suffering and they are normalizing this on daily basis as if its nothing. No proper organizing works no proper management or training yet they scold us as if we are the only one lagging in everything tho we spend hours of our blood and tears....Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

HCL gives you job security as compared to any other MNC and you will get salary hike every year depending upon your performance and skills. Company culture is not too good and not to bad

Dislikes

Many of the projects may lead to work in totally Night shifts so HCL should have to provide both sides cabs because many of their employees are coming from very far. HCL should work on their project managements.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The work life balance at BSERV was very poor. No Job Security... They have 25 reasons for putting a candidate to Bench apart from their poor performance. There is no work satisfaction and timely recognition. Also no timely promotions, there is no growth timely.

Dislikes

Performance Recognition was not there for truely deserved candidates. No Work-Life Balance. Poor Salary Package for BSERV Employees Very Pathetic manual oriented Performance Management System where RM's can do and write anything without justice to candidates. Auditors are thrown out to Bench once the audit cycle is over due to some or other reason by RM's. The Organization culture has been infected by senior executives who are more than 10 years at HCL, they take decisions haphazard Cally without data backup. There was worst IJP process followed, I was moved to Kalyan Appakka team and completed the training for 2 months, post training client was asking me to work full night shift which I denied due to health reasons, client suddenly threw me out of the project, and I was placed at Bench and HR also did not support me. Very pathetic IJP process followed....Read More

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Only it look like government office. This is suitable for who plan to resign from here. No major recision.

Dislikes

No hike for past two years and no work life balance. Manager didn't listen our words even during tough days too. Worst work life balance. Have to support during week off days on every week. Worst hr team and employee support.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.