Genpact Non Voice Customer Service Associate Reviews

Likes

working at Genpact for its positive work culture, good learning and development opportunities, job security, supportive management, and a focus on work-life balance, allowing employees to gain new skills while maintaining a healthy personal life; however, some commonly cited downsides include relatively lower compensation compared to industry standards and potential slow career progression. Learning and development: Genpact is often praised for its robust training programs and commitment to employee upskilling, making it a good place for freshers to learn new skills and advance their careers. Positive work culture: Employees often mention a friendly and supportive work environment with good team collaboration....Read More

Dislikes

common dislikes about working at Genpact include: low salaries compared to industry standards,

Likes

Good work culture.. Can learn a lot of new things.. ypu can freely move from one process to another which gives us a good opportunity to learn more about many other process..

Dislikes

Salary and appraisal in this company is not really high.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like the hybrid work culture as well as shift preferences as you can choose by your own. 2 ways transportation is available . There is a lots of scope for personal growth.

Dislikes

The cafeteria has very less options. Too much traffic on the way to company.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

The People I am working with are very Cooperative. The work culture is very positive and employees have a lot of freedom for working as they like.

Dislikes

Pay grade is not equal to employees working at same designation and in the same process.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Company provides hybrid work module. Fix Monday to Friday however that can be vary process to process.

Dislikes

Management is not good. They force you to work over weekend. Some management directly say that " They don't need you"

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing at all, they don't provide tea also for free. We need to buy it. Even food also. And you will get promotion if you do oiling and buttering to your manager.

Dislikes

Everything, low salary package. Can facility is worst, It took 2 and half hour to reach just 5km.

Work Details

Work policy: Depending on management.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Genpact is a good company with good environment. They not only focus on work, but also they encourage extra engaging activities and a eco friendly environment. This makes us to feel good to work and come up with new ideas which will help us to grow to the next next level very easily and joyfully.

Dislikes

The thing which I somewhat dislike is the office space. Because the office is slightly small when comparing to the employees strength. But now they're getting renovated to come up with extra spaces and floors.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Only postive thing I feel is. Genpact is good choice for freshers to understand corporate rapidly.

Dislikes

Less recognitions, super delay in appreciations, promotion needs atleast 3yrs in company which is very discouraging. No holidays and 50% of incentive will be deducted if any upl which is not at all fair!

Likes

Infrastructure is good and work life balance is also good. Work from home in some process so it saves money working from home.

Dislikes

Biggest dislike in Genpact is Team politics.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Provides opportunity to learn

Dislikes

Promotions are not tied up to performance rather it's tied up to tenure. Very low CTC compared to industry avg. Even after highest rating, you will end up with single digit increament.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Overall, the company provided valuable learning opportunities the workplace culture could benefit from more inclusivity and stronger emphasis on meritocracy

Dislikes

My experience with Genpact was a mixed bag. while the organization has its strength, there are certain aspects that could use improvement. One major challenge was the lack of openness to new ideas, Even if you have innovative suggestions, there's an unspoken rule to simply follow what your boss says, which can stifle your creativity and professional growth. Additionally, there seemed to be noticeable favouritism within the team. Certain employees were given preferential treatment, creating an uneven and sometimes motivating work environment for others....Read More

Likes

You don't get easily fired even if your business ramps down. You can join a new project with the help of Talent Management.

Dislikes

They don't provide increments as per markets. People ingrown will not be given good hikes vs poeple hired from outside with less experience on higher salaries disappoint in grown people with similar skills.

Work Details

Work related travel: This is a desk job.

Likes

There are moderate growth opportunities in this Organizations.Work pressure is normal depending on your process.Hrbrid shift timings. If you have pending work, you can complete it any time before its deadlines. Sometimes organization throws parties for their employees which is privilege for us. Office is located nearby metro; that's why it is easy for us to commute.

Dislikes

Salary hike is horrible, hardly 4 to 5% annually There is not much learning. Again, it is depending on your process. Monotonous work. It will be difficult for you to acquire new skill set. Manager is not very supportive and will not guide you. You are on your own. If you try to switch your process, you might be in great trouble i.e if you don't get a new process on time, you might lose your job.

Likes

Genpact provide high level knowledge to increase Domain expertise, Thank you G.

Dislikes

Mostly seniors of Genpact who do not like you if you are better then them and than they will spread rumour to destroy your Personality and they will not support you to get promotion also.

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Likes

The various opportunities it provides to all its employees towards career growth progression

Dislikes

Style or culture the way a feedback is cascaded or passed on from the leadership to their subordinates. Don’t have company transport pick up facilities and to make company cabs available at all level irrespective whether employee belongs to executive leadership or non

Likes

Company Culture is good but when it comes to Project part sometimes management need to be flexible. But for skill development and learning it is good.

Dislikes

It is about the salary and promotions. The appraisal is too low and the benefits are not much. There is no night shift compensation. Cab charges are also applicable

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.