Fusion CX Noida Reviews

Likes

I like the most is manager never turned up on every Monday he didn’t even tuned up the whole week sometimes.

Dislikes

1) Zero Management (eg. Manager Hr payroll teams) 2) No Future for the agent’s 3) can’t see any growth 4) unprofessional client I was working here for 1year and 11 months my last date was on Feb 2024 hr told me that my FNF ( full and Final) will release in 45days as the company policy , after complete 45days ask to wait till 60days still I’m okay. complete 60 days I contact to my manager he ask me to wait till 90 days and I was little bit pissed off but still I said ok but after completing 90 still I didn’t receive my FNF and there’s no positive response and start ignoring my call and text . I contact one of the advocate to files legal complaint she ask me to filed legal notice for 15 days after sending legal notice to them they start working within a minute so guys I suggest you don’t ever choose this company this is not the first time happening to me even my friend had same issues before peace out...Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Managers were supportive and understanding.

Dislikes

HR department is pathetic

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Not much

Dislikes

Culture; salary; work life balance

Likes

Nothing

Dislikes

Delay in salary, payslip, nothing documented. I was personally surprised how a company huge as fusion CX was operating like this.. Totally unprofessional.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary is Good and comes timely.

Dislikes

I was working as OM and Acting centre Head for Noida LoC. They did not have many process, Poor infrastructure.. but what was worst is they did not know how to handle client, client requirement was out of logics, they never fight with client for what is right or wrong. For an eg : Client logic is, (Planned leave also comes in Unplanned ) no one in BPO industry can say this is correct .. but fusion management agreed on this. Business had in 2 centres for Mobikwik - client used to say , your calls offered will be taken what landing in both centres but answering against that will be taken only for your centres.. why they think of that because fusion in Noida did not have enough manpower, if they had enough manpower they would have not given the business in other centre.. Fusion management was agreed to this as well, Noida centre did not have 2nd training room but 1 only which used to be occupied for other process as well.. if they don’t have training room how come process will have enough manpower on time.....Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's policies about salary disbursement and it's cultural work experience is good

Dislikes

Some time it's management not take some proper responsibility

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

All experience awesome

Dislikes

Ok nothing special

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

No

Dislikes

Noida location culture is very bad and all time doing politics.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.