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52 Fusion CX Jobs
Trainer ECommerce Kalyani
Fusion CX
posted 15d ago
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Job Description
Ecommerce trainer jobs in Kalyani - Fusion CX Careers
Are you passionate about empowering others through trainingDo you have experience in the e-commerce sector and a background in training customer service teamsStep beyond the ordinary if you re looking for BPO trainer jobs in Kalyani or call center trainer jobs in Kalyani! Fusion CX has the perfect opportunity for you at Kalyani to join our team as an Ecommerce process trainer to build a CX specialist workforce ready to redefine customer experiences! We are searching for an experienced Ecommerce trainer in Kalyani who can develop and deliver impactful training sessions. At Fusion CX, we re focused on developing talent and driving performance, ensuring that every team member is equipped with the skills they need to excel. Join us and help create outstanding customer experiences!
Job Description Ecommerce Trainer Key Responsibilities of the Ecommerce trainer in Fusion CX Kalyani:
- Responsible for conducting end-to-end training programs
- Deliver classroom and blended programs that add value to the learner and their business area
- Conduct refresher sessions to improve/maintain the CORE skills of the Customer Service CSRs on the operations floor
- Preparing and designing Training Materials
- Generates training reports
- Train new Customer Service CSRs in the area of Customer Service Skills/ Process Knowledge/Product Knowledge etc (CORE Training)
- Respond to and resolve issues arising out of interactions with Operations
- Conduct timely meetings with different LOBs to ensure open communication and devise an action plan to address issues/ concerns raised.
- Floor support as per the process requirements
- Coordination with different LOBs in preparation for TNA
- Feedback and sessions are to be conducted as per the requirement
- BQM Management
- Nesting Compliance.
Skills and qualifications required to thrive as an Ecommerce process trainer in Fusion CX Kalyani:
- Graduate in any field
- Min 1-2 years experience in the telecom process/BPO industry (on paper)
- Willing to work in 24*7 shifts and 6 days a week. Ability to Work Flexible Schedules and Shifts.
- Excellent written, oral, and presentation skills, as well as proficiency in MS Office products.
At Fusion CX, we believe in growth, learning, and making a real impact. As an E-Commerce Trainer in Kalyani, you ll have the opportunity to shape the future of customer service teams while enjoying the perks of a supportive, innovative work environment. If you re considering Process trainer jobs, BPO trainer jobs in Kalyani, or call center trainer jobs in Kalyani, join us and contribute to training and building a CX specialist workforce, transforming customer experiences around the globe.
Here s why you should join us as an Ecommerce trainer in Kalyani:
- Competitive Pay Benefits: Enjoy an attractive salary package along with benefits that reward your contributions.
- Endless Growth Opportunities: Benefit from professional development, leadership training, and career advancement.
- Collaborative Culture: Be part of a diverse and motivated team where your ideas and efforts are valued.
Ready to take your training career to the next levelApply now and become part of a forward-thinking company transforming customer experiences!
Fusion CX does not employ brokers or agencies for recruitment purposes and never requests payment of any kind from job applicants. All legitimate job openings can be accessed directly through our official careers page. Beware of fraudsters claiming to represent Fusion CX and always verify the authenticity of any recruitment communication.
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Employment Type: Full Time, Permanent
Read full job descriptionFusion CX Interview Questions & Tips
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Top Fusion CX Commerce Interview Questions
Q1. 2- What is BPO and it's complete name?
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Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
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Q3. Are you comfortable to solve customer queries over email or phone?
asked in
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What people at Fusion CX are saying
What Fusion CX employees are saying about work life
based on 1.5k employees
Flexible timing
Rotational Shift
No travel
Day Shift
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