FirstCry is rated
3.4 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FirstCry is rated
3.4 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in FirstCry Customer Care Executive Reviews
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18 reviews found
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Popular
Customer Care Executive in
Dehradun
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 09 Aug 2022
Likes
Enviroment friendly
Dislikes
Pay package and appraisal was not satisfied
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Full Time
·
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Sep 2023
Likes
its amazing experience
Dislikes
company suddenly got shifted. so at the end they never show value to employees
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 19 Mar 2021
Likes
Company culture and environment
Dislikes
No security of job
Work Details
Good
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Business Process Outsourcing Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2021
Likes
Good platform to develop self skills
Dislikes
Holidays
Customer Care Executive in
Dehradun
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Jul 2021
Likes
Company is really good it gives u a lot of benefits but the management is very poor in the process
Dislikes
A lot of politics going on in the floor , if u r a boss spoon it is the best company for u because only the boss spoon get promoted their
Work Details
Very bad
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
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FirstCry.
Customer Care Executive in
Pune
B2H Department Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 21 Apr 2021
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they gi e good salary hike and bonus every year.
Dislikes
Nothing much..
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
No job security as the new customer service was relocated in Dehradun so the executives of Pune were asked to leave the job.
Work Details
Good
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Customer Care Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 07 Oct 2020
Likes
Not supporting at all, rather than supporting they are asking us to leave till 15th Oct and didn't pay our loyalty bonus till now for 1 year completion
Dislikes
Removing all employees from company in this situation in a week, blaming employees that we are not capable enough to work and fact is they are shutting down their company ..it's worse
Work Details
Horrible from past 2 months
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Kalyani nagar pune
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 10 Dec 2020
Likes
Firstcry is employee caring organisations, they supported their employees to much in pandamic circumstances
Dislikes
There is nothing to dislike, that's depend on people how they approch to work
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Customer Care Executive in
Punr
Full Time
·
Customer service representative Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 08 Sep 2020
Likes
Friendly environment, companies policies are good , team leader is good, bonus and good hike salary
Work Details
Awesome,enjoyed my work at office
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Care Executive in
Tadiwala road pune
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 02 Jan 2021
Likes
management
Dislikes
location
Work Details
Good
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Pune
Retail & B2C Sales Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 24 May 2019
Likes
If u find a good process to work there then it's a good company to work as well as to grow in your career. It totally depends on the process there.
Dislikes
Not having a trainer.
Work Details
Hectic
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Pune
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 05 Apr 2019
Likes
Day shift and good package as compare to other domestic BPO
Dislikes
Scared about job security..
Work Details
Excellent..
Work timings: Flexible Timings
Customer Care Executive in
Pune
Customer Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 Mar 2022
Likes
Worst HR Neha Sharma...
Dislikes
Worst Manager
Mr.Jaspreet Marwa
Work Details
Worst Team Leader
Rohit
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Nothing
Customer Care Executive in
Pune
Customer service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 06 Nov 2018
Likes
Worst management
Dislikes
Partiality and uneducated people seating in customer service management team
Work Details
Work days: Alternate Saturday off
(Strict Timings)
People also ask about FirstCry's Customer Care Executives
Is FirstCry a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 18 employee reviews, it's clear that most customer care executives have an average experience working at FirstCry. Skill development holds the highest rating at 4.3, while work-life balance is rated the lowest amongst all factors at 3.4. Read reviews about skill development and work-life balance on AmbitionBox.
Does FirstCry pay their Customer Care Executives well?
According to AmbitionBox reviews, FirstCry customer care executives rate their salary and benefits at 3.9 out of 5, based on 18 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about FirstCry's customer care executives salaries here and to read reviews specifically about salary and benefits at FirstCry for customer care executives, click here.
How is the work culture at FirstCry for Customer Care Executives?
Work culture at FirstCry for customer care executives is rated 3.7 out of 5 by 18 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at FirstCry for customer care executives, click here.
How is the job security at FirstCry for Customer Care Executives?
Based on 18 reviews on AmbitionBox, FirstCry's customer care executives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at FirstCry for customer care executives, click here.
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