FIS is rated
3.9 out of 5 stars on
AmbitionBox, based on 43 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
FIS is rated
3.9 out of 5 stars on
AmbitionBox, based on 43 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in FIS Customer Service Executive Reviews
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43 reviews found
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Popular
Customer Service Executive in
New Delhi (working remotely)
The salary and benefits is the most important for an Individual and in this company you will get higher amount of salary with great incentives . It is very excellent opportunity for freshers as this company help you to learn new skills
Dislikes
There is no work life balance.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 Nov 2024
Likes
It’s good if you have a good boss and can be hell otherwise (I had a good boss for first half of the year and a bad one for the rest — made a ton of difference)
Dislikes
It can encourage favouritism over work
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 30 Nov 2022
Likes
Nothing as such though work from home .people missuse that opportunity and management least bothered
Dislikes
Worst management least bothered with people login on time..
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 29 Dec 2022
Likes
The Support from the Management is amazing, incentives option is also a add on.
Dislikes
Continuous pressure to perform
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
ATM operations Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 31 Jul 2022
Likes
Its amazing experience to work in such organizations and learn many things the culture was good there was no restrictions as the management was good.
Dislikes
There is nothing to dislike about anything.
Work Details
Work policy:
Depends upon the projects
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
You are reading trusted reviews. Keep reading to find out more about
FIS.
Poor Salary, poor polices
Managers are Too much Biased and uneducated.
Tesco mobile process are poor. No one take any action.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Gurgaon / Gurugram
Full Time
·
Bpo,it Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Aug 2020
Likes
One of the best bpo
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Customer Success Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
4.0
Work-Life Balance
posted on 02 Nov 2023
Likes
The company was good to work for till it lasted an then one fine day we were told our process was shutting and were forced to join another company. After working for 1.5 years with the company didn't get a hike and the company we were being moved too which was teleperformance was ruthless and had the audacity to offer 600 ruppees more than what I was drawing
Dislikes
It was good in the beginning and then there were just lot of pressure to perform and the pressure was put on groups and not on individuals which led to pressure being put on people who were already giving their 100% to cover the slack of others.. there were some practices by the managers which supported or even rewarded poor performances like they used to be taken of off floor and still get paid while others were taking care of the scores. Which is terrible it's like incentivising poor performance...Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Jul 2023
Likes
It was all good seniors were supportive and helpfulness
Dislikes
None of them
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 18 Oct 2023
Likes
Flexibility and payouts
Dislikes
Rotational shifts and week off
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Dec 2022
Likes
The thing which I like over here is the environment and special work from home.
Dislikes
The thing that i don't like is the weekly rotational service.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Telecom Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 May 2023
Likes
Nothing that i recall.
Dislikes
Everything about the process and workload.
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 13 Dec 2022
Likes
Company does promote there security policies and makes sure everything is following it deligently
Dislikes
Missing appraisals
To much authority to higher positions which deprciates the associate at a lower position's experience
Customer Service Executive in
Gurgaon / Gurugram
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 25 May 2022
Likes
The company is good
On time salary.
But there was no increment due to Covid time.
And due to process change many things changed.
All Leaders will b same like in all companies who just care for there work but there was one Deepak Kumar Gupta he was my team leader.
If you luckily are aligned under his team.
Those will be your golden days.
He is gem of a person.
Main thing is they did not fire employees even during Covid.
They just shifted there process so there is job security also.
I left due to some family business issue.
Full and final was also done within 60 days.
One should join the company....Read More
Dislikes
All ok
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive (working remotely)
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 22 Nov 2023
Likes
Satisfied with the work
Dislikes
Appraisal issue
Customer Service Executive in
Gurgaon / Gurugram
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 May 2022
Likes
It's work culture, health benefits and incentives are good
Dislikes
It's environment is very nice and on floor we have cool environment due to music. We enjoy our work while listening music
Work Details
It's great
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Operations Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 20 Sep 2022
Likes
I only worked here remotely so don’t have much to say but alot of learning is here.
People also ask about FIS's Customer Service Executives
Is FIS a good place to work for Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 43 employee reviews, it's clear that most customer service executives have an average experience working at FIS. Salary & Benefits holds the highest rating at 3.9, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about salary & benefits and career growth on AmbitionBox.
Does FIS pay their Customer Service Executives well?
According to AmbitionBox reviews, FIS customer service executives rate their salary and benefits at 3.9 out of 5, based on 43 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about FIS's customer service executives salaries here and to read reviews specifically about salary and benefits at FIS for customer service executives, click here.
How is the work culture at FIS for Customer Service Executives?
Work culture at FIS for customer service executives is rated 3.9 out of 5 by 43 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at FIS for customer service executives, click here.
How is the job security at FIS for Customer Service Executives?
Based on 43 reviews on AmbitionBox, FIS's customer service executives rate job security at 3.6 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at FIS for customer service executives, click here.
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