EXL Service Reviews by 8 Employees

What employees say about EXL Service?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

50% employees reported

Flexible timing

67% employees reported

No travel

75% employees reported

View more detailed insights

Gender based rating

4.5

Rated by Women

5 reviews

1.6

Rated by Men

3 reviews

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8 reviews found

Sort by: Popular

Customer Service Associate in Pune

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday

Customer Service Associate in Pune

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 19 Jun 2024

Likes

Training

Company culture - Good

Dislikes

Monopoly, biased behavior, no increment, toxic management

Salary - Poor
Skill development - Bad
Job security - Poor
Promotions - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Pune

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jun 2023

Likes

Ambience and colleagues are supportive

Dislikes

Management treat employees as labours. Work Is more important for them...more than family. Deduction can happen every now and then

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Associate in Pune

Insurance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

I like about work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Best company

Work days: Monday to Friday (Flexible Timings)

Customer Service Associate in Pune

Insurance Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 19 Jul 2021

Likes

Company policies

Dislikes

The working culture

Salary - Poor
Skill development - Poor
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Average

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Pune

Device process Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 03 Dec 2020

Likes

Company environment , working process

Dislikes

There is no future growth and increment

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Working life is going very good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Service Associate in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 01 Nov 2018

Likes

Healthy environment for all employee

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

HR discussion with employee is poor

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about EXL Service.

Customer Service Associate in Pune

Insurance Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 04 Apr 2019

Dislikes

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

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EXL Service Customer Service Associate Reviews by Locations

EXL Service Pune Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 8 EXL Service reviews submitted by EXL Service employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if EXL Service is the right company for you. 50% of employees reporte...Read more

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EXL Service Customer Service Associate Pune Reviews

EXL Service Customer Service Associate Pune Reviews

What employees say about EXL Service?

Workplace insights

Monday to Friday

Flexible timing

No travel

Gender based rating

Rated by Women

Rated by Men

8 reviews found

Tell us how to improve this page.

EXL Service Customer Service Associate Reviews by Locations

EXL Service Pune Reviews by Designations