Essencea Infoserv Customer Service Associate Reviews
based on 7 reviews
Updated 26 Oct, 2024
Overall Rating
2.0/5
How AmbitionBox ratings work?
Category Ratings
3.3
Skill development
2.4
Company culture
2.4
Job Security
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Work-Life balance
1.7
Promotions/Appraisal
Essencea Infoserv is rated
2.0 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Essencea Infoserv is rated
2.0 out of 5 stars on
AmbitionBox, based on 7 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
7 reviews found
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Popular
Customer Service Associate (working remotely)
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 26 Oct 2024
Likes
Interview Process .is Good . But Working Experience is Very Bad. In Porter Voice Process
Dislikes
Forced to do overtime every day. Even on holidays the team leader will call to ask for overtime.. more than 210+ Calls to be attend Most of the day. and call flow is Back 2 Back. Salary is very low.according to call Pressure.. ( fresher 11K, 1 year Experience 12K ) Client is "Porter"
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 May 2024
Likes
Promotion are very good like with in 1 Year got promoted based on performance
Dislikes
No much
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
No weekoffs,
No holidays or leaves
Even when you submit report of helath issue even then also they ask you to work if not they will put salary on hold
No proper management
Everything is managed through WhatsApp chats and grps only
Not even one senior or TL will use mail, may be they don't how to use mail like cc, bcc documents sending because a lot of people are not even graduates
Low pay grade
Wifi and sim won't be provided by company it's out of your own money
Salary cycle is 20 to 20 with extra 20 days on 10 salary will be credited
Every senior(1year) and TL wants to show superiority they want us to call them SIR, YES SIR THANKU SIR
They will send the joining letter, term and conditions only after joining the company that too after 1 month... Before that they won't tell you all these conditions.....Read More
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate (working remotely)
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 12 Sep 2023
Likes
Nothing to like
Dislikes
The management is really bad treating people.... they dont treat us as humans.... worst company i have ever worked with.. the corporate culture is 0...
Customer Service Associate (working remotely)
Full Time
·
Quality Assurance and Testing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 09 May 2024
Overall Rating
Customer Service Associate (working remotely)
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Oct 2022
Likes
Bad working culture
Dislikes
bad company
Customer Service Associate
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 11 Dec 2019
Likes
Good workplace. Friendly nature at work. Can gain knowledge to sustain in the current technological field.More supportive in job.
Dislikes
Yes
Work Details
Work days: Monday to Saturday
(Strict Timings)
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Essencea Infoserv.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Support Executive in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Nov 2024
Likes
Third class company never seen in my life
Dislikes
World most Worst company
Customer Support Associate in
Warangal (working remotely)
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Average work life balance .
Dislikes
Salary hike
Customer Service Executive in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2024
Likes
Job profile ..
Dislikes
Insecure job
Telecalling Executive in
Hyderabad / Secunderabad
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 01 Oct 2024
Likes
environment
Dislikes
Rules and regulations
Timeing
Customer Care Executive in
Kolkata (working remotely)
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 21 Aug 2024
Likes
It's a fake company and manager is biggest cheater
Dislikes
Fake and insecure job
Customer Service Executive in
Kolkata
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 24 Sep 2023
Likes
Nothing
Dislikes
I wanted to informed that they dont know how to behave .. they treat you like robot . They did not provide salary on time and with multiple reason they hold your salary . If you wanted to gave spot resign they are like no you cant gave that they send a false mail and gave a false reason and mention they terminate us because they didnot gave you to do the spot resign if you have multiple emergency . My work life was hell here wrost company ever . Moreover they deduct your salary if you asking about your salary they said if you dont want to work here just leave ....Read More
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 31 May 2023
Likes
Here you are going to work for indiamart but not for essencea.
Dislikes
Actual client indiamart will give you possible targets but to earn more this essencea will make you work double so that they can earn more from single employee...
You can get fired any time... if they want to fire before lunch they will not inform it will be done by post lunch
Worst HR in the company... she is just name namkevastaover there.
If you wanna survive you need to agree their everyword. Unethical work environment.
Will make you work on Sundays even your is completed.
Target will be raised as they want.. if they got angry they will increase your target and make you work for more hours and on week ends.
Worst choice for freshers to start a Carrier you are gonna be disappointed
The worst option for experienced people this will ruin your carrier.
More important this companies experience letter will not be considered by other companies because it's not a listed company....Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Support Executive in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
2.0
Job Security
5.0
Work-Life Balance
posted on 01 Jan 2024
Likes
This company is the best for learning
Dislikes
I thik good in every section
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Customer Support Executive in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 28 Jan 2024
Likes
The work was easy to do
Dislikes
Work culture is not good , women's are not safe , The TLs of the organisation disturbs females and the manager support this
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Sales Executive in
Hyderabad / Secunderabad
Full Time
·
Enterprise & B2B Sales Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Promotions/Appraisal
2.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 24 Sep 2023
Likes
I like my efforts by withstanding the pressure out there.
Dislikes
If any candidate fails to deliver sales then it will be difficult to bear the pressure they put on us.
Other Essencea Infoserv Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Support Executive 2 in
Hyderabad / Secunderabad (working remotely)
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 02 Sep 2024
Likes
Nothing to like
Dislikes
Totally worst management
Business Development Associate in
Hyderabad / Secunderabad
Full Time
·
Marketing Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 26 Aug 2024
Likes
Good support from the seniors and HR
Dislikes
Lot of pressure from the company. Some times Sunday also working
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Sales Associate in
Hyderabad / Secunderabad
Full Time
·
Sales Support & Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 22 Jan 2024
Likes
There is nothing to like about the company too much pressure
Dislikes
Everything there is not even one good thing about the company to say
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Telecaller in
Hyderabad / Secunderabad
Full Time
·
After Sales Service & Repair Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Jan 2024
Likes
Fraud and worst company... Don't waste your time and career... These type of companies injurious to society and employees career..
And one more thing it is completely sales and
Dislikes
I wanted to informed that they dont know how to behave .. they treat you like robot . They did not provide salary on time and with multiple reason they hold your salary . If you wanted to gave spot resign they are like no you cant gave that they send a false mail and gave a false reason and mention they terminate us because they didnot gave you to do the spot resign if you have multiple emergency . My work life was hell here wrost company ever . Moreover they deduct your salary if you asking about your salary they said if you dont want to work here just leave ....Read More
Sales Associate in
Hyderabad / Secunderabad
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 28 May 2024
Likes
Manegement is not following the company rules
Dislikes
Worst company
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Sales Associate in
Hyderabad / Secunderabad
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Jan 2024
Likes
Incentives
Dislikes
No dislike about the company till now
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Voice Process Executive in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 05 Dec 2023
Likes
Fraud and worst company... Don't waste your time and career... These type of companies injurious to society and employees career..
Dislikes
Worst and fraud company
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Telecaller in
Hyderabad / Secunderabad
Full Time
·
Telecom Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 Nov 2023
Likes
Nothing to like in the company
Dislikes
Worst company I ever seen they don't know how to behave with employees,bad culture
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Sales Associate in
Hyderabad / Secunderabad
Full Time
·
Enterprise & B2B Sales Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Jun 2023
Likes
There is nothing about the company to like.
Dislikes
Everything from work pressure to salary payment.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Sales Team Leader in
Hyderabad / Secunderabad
Full Time
·
Enterprise & B2B Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 03 Apr 2023
Likes
Colleagues are good. Office infrastructure is good
Dislikes
Timings, salary credited less, Some times we should work on Sunday's and holiday too. No job guarantee, management will fire you anytime
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.