DXC Technology L1 Technical Support Engineer Reviews

Likes

Policies are there for employees but at management level they are not giving specially in Chennai

Dislikes

Not looking after their management, policies are there but still management is not giving. Not hiring new resource and creating pressure on employees for doing more work. Not giving proper week off and holiday Even hr also involved with management not provided any benefit to employees. manager and hr not at all talking to employees simply avoiding

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The good team support and Work from home at present.

Dislikes

Hikes should be provided. Expecting permanent work from home. No organisational trips. Sometimes work stress due to rotational shifts (night shift)

Likes

1) Free access to Udemy and LinkedIn Learning 2) Company gives vouchers to apply for external certification exams like Azure, Microsoft, ITIL etc. However, you can apply for them only after 6 months from the day you hit the production floor. 3) Cool managers, totally DEPENDS on the account that you're assigned to. 4) No "bond" on employment. 5) Training period is "fun" - basically you are taught 5th grade English, phonetics and basic troubleshooting steps initially and then those specific to your account....Read More

Dislikes

1) BIGGEST LIE :- Job post was previously known as "Technical Support Engineer". Worldwide company restructuring renamed it to Infrastructure Analyst. Basically a BPO. 2) No, you don't work on Power BI, Tableau, SQL and other data analysis tools. This is purely a tech support role. 3) Managers, TLs and SMEs in some accounts are basically inhumane POS. Totally manipulative and unfair treatment towards freshers and existing employees. Biases and favouritism exist, depending on account and teams. 4) EXTREME MICROMANAGEMENT :- Your every break and every aux is monitored by TLs, SMEs and few managers. Some accounts also have a "Queue Manager" who's basic task is to shout out your name on the production floor if you're exceeding a break/aux without any respect. 5) No breaks if lot of call flow. Depending on the account, DXC charges their client on per ticket basis. So, lot of calls = lot of tickets = lot of money for DXC. They want you on the floor 24X7. 6) NO Work from Home. Travel to office everyday. Depends on the account. 7) Frequent team huddles of 20-30 minute sessions after my logout time 👎 8) Peanut salary with peanut appraisals. 9) Majorly 3 kinda of shifts, according to the account. They can start anywhere from 5 PM onwards to 11 PM. Say goodbye to work life balance. 10) HR department is disgusting. The head blackmails some freshers into staying that have received better opportunities outside the company. Experienced joiners that know how corporate politics work counter this and manage to leave the company. 11) Typical Hypocritic Corporate TRAP - 90 days Notice Period - Need to serve 3 months of Notice Period of leaving. (But they want new comers to join within 15 days or less) You have to pay DXC 3 months of your basic salary if you want to leave ASAP. 12) Shifts change every 3 months. 13) They say promotions are available after 18 months of service. But depends on your performance. Unsure if it's real or just a "scam" to keep you. 14) Lunch breaks are severely regulated if there's a lot of call flow. There have been times where agents had their lunch break 2 hours before logging out. 15) In hand salary for freshers - Rs 25K per month and for experienced it is Rs 28K per month into your bank account. Night shift gets you additional Rs500/ night. So monthly another Rs 10,000 extra along with your salary into your bank account. Graveyard shift gets you Rs300/night. 16) Employee badge ID card does not show DXC company logo. All the best for loans. 17) Main reason DXC gives you certification exam vouchers is so that they can show their clients that the company has a lot of talented hires. It's basically to secure more lucrative contracts for the company. 18) Promise of hikes are a LIE. 19) IJPs only after 18 months. Still there are many who are in the same position for the past few years. 20) Management can be good or bad, depending on account 21) No holidays on government statutory holidays if your account desk runs 24/7. If you want a holiday, you have to take a planned leaves. Depending on the day and workload, you may even be asked to login on your holiday. 22) High chances that SMEs would be earning less or similar to the help desk agents. Also most SMEs are not actually "SMEs" on paper. It appears to be that they are being taken advantage of. 23) Extreme micro management in many cases for all agents. 24) Your views about a particular case are not valued unless if an agent has received a DSAT regarding the same. 25) Existing employees leave and new employees join every alternate month. Company fails to understand this decreases the efficiency of the account. However, like every other corporate business, they are only concerned with saving money by hiring new hires every year and apply for certain tax schemes where they can pay less to the govt. 26) Overall quite a depressive atmosphere for agents who take calls and are micromanaged in depth for every little thing. Company should be renamed to Depressive Xpert Corporation. The company owns you as long as you're in your working hours. 27) Management encourages you to misreport your working hours on Replicon, especially if you're working weekend shift. Shamelessness and weak labour laws does not stop the company from taking advantage. 28) Depending on accounts that mandate work from office, they may or maynot be strict on cab delays. Unpredictable Bangalore traffic and personal delays are not accounted or entertained. Immense pressure goes to transport department to ensure exact login time....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Jib safety. And also it's completely WFH

Dislikes

There is no promotions or hike from past 3 years..no recognization for the well deserve employees. All are doing politics mngmt not giving value for experience person..

Likes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I liked work from home option

Dislikes

There is no JOB Secure and worst management

Likes

Learning opportunities, and work life balance

Dislikes

Low hikes and not upto market standards

Work Details

Work policy: Meet at office as and when required by management

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Worst

Dislikes

Worst company to work

Likes

Improve cycle of increment and promotions

Dislikes

100% work from home , need hybrid culture.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good work life balance.

Dislikes

No hike. Bad culture. Accenture people came and ruined HP culture and treat employee poorly. No promotion for people at mid level.

Work Details

Work policy: one day in a week

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Its the company giving WFH opportunity and great work life balance.

Dislikes

Appraisal got delayed

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work culture, all teammates are friendly Manager supports more to grow, Balanced work life, DXC Recognise and rewards the employees quarterly basis which makes individuals to perform more and contribute towards organization.

Dislikes

As of now nothing I came cross, Everything is going good.

Likes

Get salary timely.

Dislikes

No night shift allowance No over time allowance Average duty 12 hrs. No proper support from senior or company. No leave No weak off.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

HR system is fine,hence anyone can raise his/ her issue in the portal and they got the reply within time periid

Dislikes

I am not talking about company culture, bcs I m not sitting at offshore. I am working at onsite project. Hence ,in this prospect, onsite DXC's management is not able to maintain the employee's problem. Salary deduction is more, that is not acceptable as per the market situation

Likes

Nothing , few of departments are performing due to which this org is running. Leadership team is clueless and struggling to sustain business

Dislikes

Everything, they consider resources as numbers. No job security and you are not sure whether DXc will ask you to come office tomorrow or not.

Likes

If you just want to settle with only one company through out your life with same salary.Pleaae consider this as wonderful opportunity

Dislikes

If you want a job like government office(Job Security)go for it but not the payment bcoz they don't give appraisal.For 2years they haven't given a penny of hike.