Capita Service Desk Analyst Reviews

Likes

joined here as a fresher and during induction we were promised the world to us but lately did i get to know that all this company does is gives stress and lies. Even after performing well and working for more than one year not even a single cent of my salary was increased. There was going to be our yearly appraisal in march 2024 butthey denied and said we will do it in oct 2024, waited till Oct 2024 and they said sorry the appraisal will happen in Jan 2025. In nov 2024 the biggest client of capita which is O2 ramped down its process and all employees were told to put down our papers and we lost our job. Even the Client knew that the management of this company was just rubbish. They had no idea what they were doing....Read More

Dislikes

Work Details

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

No fix timings , your shift can change thrice in a week . No knowledge about the process . They want you you to do sales even you are trained on customer service , if you performed they have no idea about incentive and if not then you are on PIP, favouritism . You won't get your salary after 45 days you get it after 60 days . Laziness in doing things which employee oriented things . Appraisal is an expectation. At the time of appraisal you will receive an email , we are sorry..... Canteen is the awesome part you should have belonging in one end and your bag on the other end Managers are been removed as they were nothing.Hire and fire In the End after all the pain the process Rammed down. And you have to find a new Job...Read More

Likes

Pressure is less then other organisations.

Dislikes

I wont suggest anyone to work here there is no job security and no compensation when process is ramping down on top of that they will ask you to work for them another 2 months just to get your relieving and experience certificates.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

The company was very good till August 2024 but then the sales came in and everything was worst

Dislikes

Don't think to join this org it's useless they hire for customer service and then tell u to do sales or else resign just pathetic I had the best manager but he was removed from the org saying we don't have staffing 0 job security they would make u resign

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

My manager was good but again management is worst

Dislikes

Company environment is toxic before joining they will promise u appraisal incentive but once u are in they will not give u any thing just your basic salary

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

provides great opportunity for skill developement.

Dislikes

toxic office politics, no job security, incompetent management spoiling competent career..

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Good team. Job security is there.

Dislikes

Salary is less. Somehow feels management decession not comes till executive level

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The only thing I liked in Capita was that we received payment on time. There was no delay

Dislikes

I didn't like the work culture. The management is too bad and environment is stressful.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

A good work life balance. A great place to work if your not looking to grow financially or grow your career

Dislikes

Management suddenly decides to cancel yearly appraisal and bonuses for all companies across India. Rest all companies outside India get their appraisal and bonus as normal. Growth is very limited. Again reason being they will have to increase the salary and the company does not have the budget for it so they rather make work as a manager without making u one.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

After two months of investing, I decided to make my first withdrawal, but my account with over $160,000 was suddenly locked. I was told to contact customer service, but they have ignored my requests to withdraw. I talked to some friends about my situation, and they suggested I reach out to sharonrecoveringexperts557@gmail. com ). They provided assistance and helped me successfully retrieve all my stolen money back....Read More

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

There's nothing good to say about this cheapest company.

Dislikes

Worst place to work. Even though you work hard or play smart, management will only recognise or give the offer to it's chosen one (corporate chamcha). An employee completes 5 years and don't give a career growth to the deserving one. At time of induction, this company said, they do inhouse transfer of employees for career growth when candidate has the relevant studies done with certificate handy and when the employee finishes the studies and try to apply for the position, these people don't hire them internally but rather hire candidates from outside. TOTAL SHAME....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Company is genuinely nice and they really have some good peoples around and the majority part of the company is having good people who are genuinely ready to help you.

Dislikes

But some rotten ones make bad use of their position and really don't believe in work life balance. Completey because of one guy I don't want to continue here.

Likes

The employee oriented culture is absolutely amazing. I have never experienced such an employee welfare in all my previous companies.

Dislikes

Capita is not the best paymaster in the market which is a slight pushback.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Same as below

Dislikes

I would say that the management style largely depends on the team you are part of. While the company's values feel somewhat superficial, they do provide a decent salary hike but promotion is different war.

Work Details

Work policy: Every Friday or for meeting

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, worst company of the millennium, inefficient senior management, incompetent process leaders and untrained advisors(not their fault tbh). Just a wreck of a company

Dislikes

1)senior management 2)junior management Thats it

Work Details

Work days: Rotational Shift (Strict Timings)

Likes

Less poltics and understanding team members

Dislikes

Job security and management do not look on employee point of view ( specific to management I got) webchat , not referring to other process or leads.

Work Details

Work days: Rotational Shift (Strict Timings)