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4.1

based on 23.9k Reviews

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Amazon Customer Support Associate Reviews

based on 170 reviews
Updated 15 Dec, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.2

Company culture

4.1

Work-Life balance

4.0

Salary & Benefits

3.9

Work Satisfaction

3.8

Skill development

3.7

Job Security

3.4

Promotions/Appraisal

Top Mentions in Amazon Customer Support Associate Reviews

170 reviews found

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Top Amazon Customer Support Associate Interview Questions

Q1. If the Candidate is comfortable with the shifts
View answer (1)
Q4. Disadvantages of the social media?
View answer (1)
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People also ask about Amazon's Customer Support Associates

Is Amazon a good place to work for Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 170 employee reviews, it's clear that most customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Customer Support Associates well?
According to AmbitionBox reviews, Amazon customer support associates rate their salary and benefits at 4.0 out of 5, based on 170 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for customer support associates, click here.
How is the work culture at Amazon for Customer Support Associates?
Work culture at Amazon for customer support associates is rated 4.2 out of 5 by 170 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer support associates, click here.
How is the job security at Amazon for Customer Support Associates?
Based on 170 reviews on AmbitionBox, Amazon's customer support associates rate job security at 3.7 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Amazon for customer support associates, click here.
Is work from home available to Customer Support Associates at Amazon?
According to AmbitionBox, 84% of Amazon's customer support associates work from home permanently, 11% work from the office, and 5% follow a hybrid model, based on 18 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance at Amazon for customer support associates, click here.

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Work Policy for Amazon Customer Support Associate

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Workplace policy may vary based on Department, Designation and Location.

based on 18 reviews in last 6 months

Permanent work from home

Permanent work from home

84%
Work from office

Work from office

11%
Hybrid

Hybrid

5%

3 days/week from office

5%

Gender Based Ratings for Amazon Customer Support Associate

based on 163 reviews
4.3
Rated by 59 Women

Rated 4.2 for Company Culture and 4.2 for Salary & Benefits

women
4.3
Rated by 104 Men

Rated 4.3 for Company Culture and 4.1 for Work-Life Balance

men

Working Days for Amazon Customer Support Associate

based on 170 reviews
Rotational Shift
72%
Monday to Friday
22%
Other
4%
Monday to Saturday
2%

Work Timings for Amazon Customer Support Associate

based on 170 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 7pm)
52%
10%
6%
32% employees reported other strict timings

Shift Timings for Amazon Customer Support Associate

based on 170 reviews
Day shift
Night shift
61%
39%

Business Travel for Amazon Customer Support Associate

based on 170 reviews
No travel
86%
Within city
10%
Within country
3%
International travel
1%
Amazon Customer Support Associate Salary
based on 593 salaries
₹1.5 L/yr - ₹5 L/yr
21% more than the average Customer Support Associate Salary in India
View more details
cab
Office cab/shuttle
14 total responses
freemeal
Free meal
4 total responses
joining
Joining bonus
1 total response
healthInsurance
Health insurance
16 total responses
+9 more benefits
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