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Amazon Customer Support Associate Reviews

Updated 4 Mar, 2025
Overall Rating
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4.3/5
based on 183 reviews

Rating distribution

Category Ratings

4.3

Company culture

4.1

Salary

4.1

Work-life balance

4.0

Skill development

4.0

Work satisfaction

3.8

Job security

3.5

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

Permanent work from home

79% employees reported

Rotational Shift

Rotational Shift

72% employees reported

Flexible timing

Flexible timing

53% employees reported

No travel

No travel

87% employees reported

Gender based rating

4.3
female

Rated by Women

62 reviews

4.4
male

Rated by Men

114 reviews

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Top Mentions in Amazon Customer Support Associate Reviews

183 reviews found

Sort by: Popular

Top Amazon Customer Support Associate Interview Questions

Q1. What are the interests of employees in the workplace?
Q2. If the Candidate is comfortable with the shifts
Q5. Disadvantages of the social media?

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People also ask about Amazon's Customer Support Associates

Is Amazon a good place to work for Customer Support Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 183 employee reviews, it's clear that most customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.5. Read reviews about company culture and career growth on AmbitionBox.
Does Amazon pay their Customer Support Associates well?
According to AmbitionBox reviews, Amazon customer support associates rate their salary and benefits at 4.1 out of 5, based on 183 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for customer support associates, click here .
How is the work culture at Amazon for Customer Support Associates?
Work culture at Amazon for customer support associates is rated 4.3 out of 5 by 183 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer support associates, click here .
How is the job security at Amazon for Customer Support Associates?
Based on 183 reviews on AmbitionBox, Amazon's customer support associates rate job security at 3.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Amazon. To read reviews about job security at Amazon for customer support associates, click here .
Is work from home available to Customer Support Associates at Amazon?
According to AmbitionBox, 79% of Amazon's customer support associates work from home permanently, 4% work from the office, and 17% follow a hybrid model, based on 23 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

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Amazon Customer Support Associate Salary
based on 611 salaries
₹1.7 L/yr - ₹5.5 L/yr
20% more than the average Customer Support Associate Salary in India
View more details
cab
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14 total responses
freemeal
Free meal
4 total responses
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Joining bonus
1 total response
healthInsurance
Health insurance
16 total responses
+9 more benefits
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