Accenture Customer Support Analyst Reviews

Likes

Nothing at all. One of the worst company I hve ever worked with.

Dislikes

High politics, no job security, Mannerless and useless higher level managers and team leads, no proper trainers, favouritism towards the employees who sugarcoat the managers.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

I don't have any likes here

Dislikes

Heavy work, frustrated and whatever happens they will not support us. For leave and salary hike and shifts timings we cannot ask they will blame us like anything. No respect will give to us. I am working from home so they are not giving the hike and all. I am have some financial issues that's why am working here and looking for other job. They are taking advantage of me and asking everyday to extend in the shifts....Read More

Likes

Nothing at all. Wait only the washrooms!

Dislikes

Tons of things to say. First of all, no good trainings given to the new employees. All the team leaders, bosses and managers are in real hurry from day one. There is no proper introduction given about the company and also about the works/tasks we are supposed to do. The place we work is dirty, noisy and ergonomically poorly designed. Other senior employees laugh, talk, murmur while working so it gets very difficult for the new comers to work in a focused manner in a quiet environment. Hardly any breaks for food in a 8-10 hrs shift. Lastly Accenture hired me in a rotational job shift but after clearing all my interviews when I was hired I was out to work only in night shift. I also questioned them that we had an agreement that I would be working in Accenture in a rotational shift position then why are you guys assigning me only night shift!? Well they were speechless and had their backs against the wall and didn’t have any answers. Such things happen in Accenture India. I would highly recommend people to first see the workplace, the work and the timings you all are getting hired for and then if everything is fine then only join. Don’t also fall in the trap of high salary and perks promised by them. Be cautious and careful before getting hired. Thanks to the audience who reads such feedbacks from ambitionbix.com...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I am not seeing any good thing regarding learning point of view, work point of view. Yeah good thing you will get so many event mail like secret santa, fun friday but you can't participate if you don't have good relation with manager. You will be enjoying Accenture if you have good relation with your manager. They are not entertain other state people, means if you are from other state people except south india then they will be trouble, no1 support you, no1 will bother what you are doing atlast they will not give you anything and they will give you the different reason. But if you are from Soth Indian then without work you can get good hike....Read More

Dislikes

Everything is dislike. If you are not from south indian then you will be trouble. I am requesting to Accenture if you don't like other state people then don't hire other state people and don't spoil other sate resources career. You are giving money that means you can't do anything with your employee.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

It has great learning experiences including upskilling and cross skilling and also we can keep ourselves up to date on technologies, and most of the trainings will be free of cost or reimbursed.

Dislikes

From the last 3 years there has not been great increments or promotions

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

We got paid on time.

Dislikes

You are not being value as a person. You have to sacrifice your personal life. Promotions are based on buttering skill if you do not possess that skill you may not even get the variable pay promotion and appraisals remains your dream though you have done your job well.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good colleagues which are working at your same level. Client facing job.

Dislikes

Appreciation and appraisal are not based on performance and there seems to be bias. Incompetent management and leads causing issues to the employees in many ways.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

People have their own projects and work independently with onshores and not Indian managers

Dislikes

Toxic work environment. If you raise genuine concerns or issues with management they will not listen and then tag it you as complaint box. This will also affect ur rating. Protect their favourites. People who butter the Indian leads gets promotion within a year or two and get good joke. Favouritism is very much prevalent.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

How it is obsessed with diversity and women

Dislikes

Been at the company for 7 years Achieved all sorts of milestones in terms of work Leading a team of 6 being just a senior dev Increased business value of the project Also achieved expert proficiency and certifications But Accenture believes in financial well being and diversity, thus dividing everything amongst everyone and within that favouring women employees Top Performers have no role here

Likes

work life balance is maintained since full WFH, not sure how it will look when people are asked back to offices.

Dislikes

They dont live up to their culture. Non sensitive People managers. People like me working more than 10-12 hours everyday. Lot of people for doing everything but no responsibility takers

Likes

Had a good group of friends with whom I shared the same plight.

Dislikes

I was with Mumbai Mobilization team. Leadership is horrible.. they treat their teams like their fiefdom. No matter to whom u escalate the issues.. it's goes unheard. Reporting issues to HR is also of no use. From outside Accenture seems like a dream company.. inside it's all rotten.

Likes

Established structure with nominal benefits and vast Alumni base.

Dislikes

Everything depends on Project and Management. Accenture policies are not being implemented by Leadership and Management, hence there is no work-life balance and benefits even like getting compensated for weekend support or 16hr of overtime. Management Politics are commonly seen.

Likes

Worklife balance and culture is good and lot of celebration of festival and team outings too done at FP&a profile . So its a mixed environment.

Dislikes

Salary hikes and bonus part is concern here there is too partially on it and only favouritism will get all the hikes , the hard working will suffer just by saying that better luck next time.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home option is there in few projects which is great.

Dislikes

Promotion and hikes are based on buttering skills, favoritism and not on the hard work. Hardworking employees often end up with more tasks, while others work for few hours a day. Some projects require long hours like 12+ hours with very short break of 10 mins for lunch. There's noticeable leadership politics, team leaders and managers struggle to effectively manage teams. Even sick leave can be denied for critical resources. Learning curve also declines steadily on internal projects....Read More

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Job security, leave encashment

Dislikes

Bad work culture, scamming in the name of Techleap and not promoting people who deserve. Worst rules by not giving hikes, They will never pay variable pay properly. Geneder discrimination for men. It is a bad experience.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Office Space. Projects. Hybrid Work Module

Dislikes

Salary not up to the standard compared to work. Very poor leadership and management. Poor Functional Managers and Tech leads (Not very skillful) Poor Canteen facilities. Leaves and Holiday Policy. Promotion/Appriasal is below par.