24/7 Customer Agent review

What employees say about 24/7 Customer?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

87% employees reported

Flexible timing

75% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

2.6

Rated by Women

4 reviews

2.9

Rated by Men

9 reviews

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13 reviews found

Sort by: Popular

Agent in Bangalore Rural

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

5.0

Skill development

2.0

Job security

3.0

Promotions

1.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 19 Apr 2022

Likes

Friendly environment

Salary - Good
Skill development - Excellent

Dislikes

I think salary is less comparing to other BPO sectors and relationships between HR and agent is not interactive.

Job security - Poor
Work satisfaction - Bad

Work Details

Working in the company feels happiness due to the friendly.

Work days: Rotational Shift (Flexible Timings)

Agent in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Feb 2025

Likes

Good environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Way of talking

Agent in Bangalore / Bengaluru

Full Time

Finance Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 08 Feb 2025

Dislikes

Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Agent in Hyderabad / Secunderabad

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

4.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 25 Sep 2024

Likes

My process

Work satisfaction - Good
Work-life balance - Good

Dislikes

They really don't care about agents

Job security - Bad
Promotions - Bad
Company culture - Poor

Agent in Bangalore / Bengaluru

Full Time

Voice Process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jan 2023

Likes

Insurance Benefits, Cab facility

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Night Shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Agent in Bangalore / Bengaluru

Full Time

Retail & B2C Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 01 Jul 2023

Likes

Training was really good

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Transport department was friendly but can drivers used to cancel the pickup which used to become a huge issue

Work Details

Work days: Rotational Shift (Strict Timings)

Agent (working remotely)

Full Time

Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Oct 2024

Likes

I liked the care the company taken during covid

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Agent in Hyderabad / Secunderabad

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 29 Jan 2022

Likes

I like the way the company treats they Employee, and the culture and environment is too good to work. Everyone is equal and the company takes care for all the necessary things that a employee required.

Skill development - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

The only thing which I don't like is the timing and the weekoff is not fix in this company, it will be a rotational shifts and rotational weekoffs.

Work Details

The work life at 24/7.ai is super and as I mention before it is a good place to work.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Agent in Shillong

Contractual

Sales Support & Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 20 Dec 2023

Likes

Nothing, I like.

Dislikes

Salary and work load is too much.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Agent in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Jan 2022

Likes

It is a good company for freshers

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

We have a friendly nature on the floor with out managers and team leads

Work Details

It is a wonderful opportunity which I got in this company and i suggest it as a good company.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Agent in Hyderabad / Secunderabad

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Dec 2020

Likes

To be frank at the time of lock down many are concerned about their jobs but me because my company didn't behave so.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Overall it's excellent

Work timings: Flexible Timings

Work related travel: This is a desk job.

Agent in Bangalore / Bengaluru

Tourism Services Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 03 Jun 2018

Likes

Company culture - Good

Dislikes

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Top trending discussions

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Salary Discussions, Hike & Promotions

an architect

Help me choose New Regime or Old Regime for my salary revision

Hi I am working as a full stack Architect (14 yeo) and Following is my CTC. Please help me calculate in hand salary and choose New or OLD regime. I have been doing Old regime till last year with a salary of 48 CTC. Now post revision it increased to 56L CTC effective March 1st. My PF alone will cover 80C Also have additional 50000 contribution in NPS My HRA is around 25K per month (300000) Health insurance for family 28000 Mom's medical expense 30000 (No personal (Have medical complications) or corporate insurance unfortunately) I have a home loan however its under construction, so not eligible yet for tax benefits

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