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Engaged Employer

Sykes Business Services Of India

3.4
based on 699 Reviews
Video summary

Working at Sykes Business Services Of India

Company Summary

SYKES creates intelligent CX for brands across the globe through digital marketing, sales expertise, customer service and technical support (BPO) solutions.

Overall Rating

3.4/5
based on 699 reviews
highly rated categories
8% below
industry average
highly rated categories
Critically rated for

Promotions, Salary, Company culture

Work Policy
Work from office
Work from office
69% employees reported
Rotational Shift
Rotational Shift
53% employees reported
Flexible timing
Flexible timing
62% employees reported
No travel
No travel
53% employees reported
View detailed work policy
Top Employees Benefits
Job/Soft skill training
Job/Soft skill training
135 employees reported
Office cab/shuttle
Office cab/shuttle
113 employees reported
Cafeteria
Cafeteria
97 employees reported
Free meal
Free meal
85 employees reported
View all benefits

About Sykes Business Services Of India

Founded in1977 (48 yrs old)
India Employee Count10k-50k
Global Employee Count50k-1 Lakh
HeadquartersTampa, Florida, United States (USA)
Office Locations
Websitesykes.com
Primary Industry
Other Industries
View in video summary
A pioneer in exceptional customer care and support, SYKES is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies. We help our brand partners optimize the lifetime value of customer relationships by building an intelligent customer experience that attracts, converts, engages and retains customers. SYKES continues evolving to achieve a singular mission: to help people, one caring interaction at a time. The innovative brands we call family are partners who share our mission and core values. Their expertise uniquely positions SYKES to help your business stay ahead of the competition and create a connected, intelligent customer experience. By partnering with SYKES, you receive the full benefit of this evolution, with access to our end-to-end solutions in process automation, marketing, sales and customer care — all under one umbrella. We can provide the teams, systems, and technology you need to streamline and optimize all phases of your customer journey. We do this while elevating the moments that matter most with exceptional one-on-one support — because no matter how much technology advances, people will always be at the heart of your business and ours.
Mission: Our Mission is to help people around the world by providing a remarkable customer service for all
Vision: We help people, one caring interaction at a time.

Sykes Business Services Of India Ratings

based on 699 reviews

Overall Rating

3.4/5
How AmbitionBox ratings work?
5
286
4
124
3
77
2
55
1
157

Category Ratings

3.3

Job security

3.3

Work-life balance

3.3

Skill development

3.3

Work satisfaction

3.2

Company culture

3.1

Salary

3.0

Promotions

Sykes Business Services Of India is rated 3.4 out of 5 stars on AmbitionBox, based on 699 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at Sykes Business Services Of India
based on 617 reviews
3.5
Rated by 197 Women
Rated 3.5 for Work-life balance and 3.5 for Company culture
3.4
Rated by 420 Men
Rated 3.3 for Job security and 3.3 for Skill development

Work Policy at Sykes Business Services Of India

based on 29 reviews in last 6 months
Work from office
69%
Hybrid
27%
Permanent work from home
4%

Sykes Business Services Of India Reviews

Top mentions in Sykes Business Services Of India Reviews

+ 5 more

Compare Sykes Business Services Of India with Similar Companies

Sykes Business Services Of India
Wipro
Change Company
Teleperformance
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Concentrix Corporation
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Overall Rating
3.4/5
based on 699 reviews
3.7/5
based on 53.2k reviews
3.9/5
based on 29.8k reviews
3.8/5
based on 26.5k reviews
Highly Rated for
No highly rated category
Job security
Skill development
Work-life balance
Job security
Job security
Critically Rated for
Promotions
Salary
Company culture
Promotions
Salary
No critically rated category
Promotions
Salary
Primary Work Policy
Work from office
69% employees reported
Hybrid
62% employees reported
Work from office
68% employees reported
Work from office
74% employees reported
Rating by Women Employees
3.5
Good
rated by 197 women
3.8
Good
rated by 15.2k women
3.7
Good
rated by 9k women
3.8
Good
rated by 7.7k women
Rating by Men Employees
3.4
Average
rated by 420 men
3.7
Good
rated by 35.5k men
4.0
Good
rated by 19.3k men
3.8
Good
rated by 17.5k men
Job security
3.3
Average
3.8
Good
3.8
Good
4.0
Good
View more

Sykes Business Services Of India Salaries

Sykes Business Services Of India salaries have received with an average score of 3.1 out of 5 by 699 employees.

Customer Service Representative

(367 salaries)
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₹1.2 L/yr - ₹4 L/yr

Customer Service Executive

(258 salaries)
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₹1.5 L/yr - ₹4.2 L/yr

Senior Customer Service Representative

(172 salaries)
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₹2.5 L/yr - ₹4.5 L/yr

Customer Service Associate

(98 salaries)
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₹1.8 L/yr - ₹3.8 L/yr

Customer Care Executive

(94 salaries)
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₹2 L/yr - ₹3.7 L/yr

Customer Support Executive

(89 salaries)
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₹2 L/yr - ₹3.5 L/yr

Senior Customer Service Executive

(82 salaries)
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₹2.7 L/yr - ₹4.1 L/yr

Customer Support Representative

(64 salaries)
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₹2 L/yr - ₹3.8 L/yr

Quality Analyst

(58 salaries)
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₹2.4 L/yr - ₹5 L/yr

Team Lead Operations

(48 salaries)
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₹3.5 L/yr - ₹7.2 L/yr

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Sykes Business Services Of India FAQs

When was Sykes Business Services Of India founded?
Sykes Business Services Of India was founded in 1977. The company has been operating for 48 years primarily in the BPO sector.
Where is the Sykes Business Services Of India headquarters located?
Sykes Business Services Of India is headquartered in Tampa, Florida and has an office in Hyderabad / Secunderabad
How many employees does Sykes Business Services Of India have in India?
Sykes Business Services Of India currently has more than 30,000+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in Sykes Business Services Of India based on the number of reviews submitted on AmbitionBox.
Does Sykes Business Services Of India have good work-life balance?
Sykes Business Services Of India has a work-life balance rating of 3.3 out of 5 based on 600+ employee reviews on AmbitionBox. 41% employees rated Sykes Business Services Of India 3 or below, while 59% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read Sykes Business Services Of India work-life balance reviews for more details
Is Sykes Business Services Of India good for career growth?
Career growth at Sykes Business Services Of India is rated as moderate, with a promotions and appraisal rating of 3.0. 41% employees rated Sykes Business Services Of India 3 or below, while 59% employees rated it 4 or above on promotions/appraisal. This rating suggests that while some employees view growth opportunities favorably, there is scope for improvement based on employee feedback. We recommend reading Sykes Business Services Of India promotions/appraisals reviews for more detailed insights.
What are the cons of working in Sykes Business Services Of India?
Working at Sykes Business Services Of India does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, salary & benefits and company culture, based on 600+ employee reviews on AmbitionBox.
Sykes Business Services Of India Overview
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