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103 DP World Jobs

Specialist - User Support - Global Service Centre

2-5 years

Mumbai, Nagpur, Thane + 3 more

1 vacancy

Specialist - User Support - Global Service Centre

DP World

posted 14d ago

Job Role Insights

Flexible timing

Job Description

  • Be a responsible member of the L1 Support Team.
  • Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.
  • Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications.
  • Provide end-to-end resolution to all open/unresolved user queries/grievances.
  • Provide accurate, valid and complete information by using the right methods/tools like CRM.
  • Conduct effective regular training sessions for new joiners and for new customers.
  • Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
  • Additional Requirements for the role:
  • Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries
  • Ensure customer satisfaction and provide professional customer support.
  • Critical thinker should have efficient problem-solving decision-making skills.
  • Great interpersonal and communication skills
  • Positive attitude towards work and eagerness to learn.
  • Proficient phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
Education Qualifications:
  • Any Graduate

Employment Type: Full Time, Permanent

Read full job description

Prepare for Specialist roles with real interview advice

Top DP World Specialist Interview Questions

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What people at DP World are saying

3.0
 Rating based on 1 Specialist review

Likes

The salary hike during joining

  • Job security - Good
Dislikes

The management getting into micro management plus no personal life and overall gets toxic.

  • Skill development - Poor
  • +4 more
Read 1 Specialist review

Specialist salary at DP World

reported by 8 employees with 6-9 years exp.
₹4.7 L/yr - ₹9 L/yr
41% less than the average Specialist Salary in India
View more details

What DP World employees are saying about work life

based on 757 employees
57%
37%
47%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DP World Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Free Food
Gymnasium +6 more
View more benefits

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