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Specialist - User Support - Global Service Centre
DP World
·
2-5 years
Mumbai, Nagpur, Thane + 3 more
1 vacancy
Specialist - User Support - Global Service Centre
DP World
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be a responsible member of the L1 Support Team.
- Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.
- Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications.
- Provide end-to-end resolution to all open/unresolved user queries/grievances.
- Provide accurate, valid and complete information by using the right methods/tools like CRM.
- Conduct effective regular training sessions for new joiners and for new customers.
- Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
- Additional Requirements for the role:
- Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries
- Ensure customer satisfaction and provide professional customer support.
- Critical thinker should have efficient problem-solving decision-making skills.
- Great interpersonal and communication skills
- Positive attitude towards work and eagerness to learn.
- Proficient phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively.
- Any Graduate
Employment Type: Full Time, Permanent
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What people at DP World are saying
Rating based on 1 Specialist
review
Anonymous · Procurement & Supply Chain
in Mumbai
The salary hike during joining
- Job security - Good
The management getting into micro management plus no personal life and overall gets toxic.
- Skill development - Poor
Specialist salary at DP World
What DP World employees are saying about work life
DP World Benefits
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