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106 DP World Jobs

Specialist - Forwarding Operations - Global Service Centre

3-5 years

Mumbai

1 vacancy

Specialist - Forwarding Operations - Global Service Centre

DP World

posted 9hr ago

Job Description

Responsible for timely completion export jobs into the freight forwarding automation by managing the daily consignments in order to ensure smooth and efficient flow of operations.
Key Role Responsibilities:
  • Strong professional communication skills in order to deal with DPWL clients informing them about status of their shipments.
  • Responsible for the timely completion of jobs into freight forwarding automation by managing the daily tasks and ensure smooth and efficient flow of operations.
  • Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
  • Provide DPWL Customer high-end advice regarding the required import and export documentation.
  • Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
  • Complete data entry into DPWL Inhouse system - Cargo runner platform and update data accurately and timely complete milestones.
  • Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of insurance claims, incidents, etc
  • Monitoring and developing the daily work environment/ procedures to meet the company standard and the set KPIs to achieve the best results.
  • Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via the appropriate level of communication always maintained.
  • Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL Dubai
  • Coordination with clearance department for all pending import / export shipments
  • Maintaining contact with our global network offices /AGENTS for inbound and outbound cargo
  • Address operational concerns and issues appropriately, monitor progress to ensure timely and adequate resolution and generate reports once required
  • Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved.
  • Ensure that all practices are in compliance with the companies / customers operational policies and procedures so that business is handled efficiently.
  • Ensure risk is minimized through full and proper documentation of all transaction and verbal commitments throughout internal departments.
  • Performing a variety of tasks and utilize time management skills for meeting all goals and objectives
  • during daily operations.
  • Ensure all the invoicing is completed within the set KPI and report to the management in case the objectives are not achieved.
  • Ensure that all practices are in compliance with the companies / customers operational policies and procedures so that business is handled efficiently.
  • Excellent communicational skills and high cooperation required within different department units such as pricing, inside sales and commercial team to optimize service performance
  • Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping with possible peak season high volumes
  • When required, take part of both regular internal and external training in order to maintain and increase logistics knowledge
  • Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking
Skills & Competencies:
  • Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or large size freight forwarding company
  • Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves
  • Advanced freight forwarding and logistics knowledge - Inco terms and all shipping modes especially sea and air
  • Proficiency in Microsoft office and windows programs
  • Ability to learn and adopt new system
  • Operational efficiency and time management
  • Strong professional and inter- communicational skills
  • Customer service oriented and ability to initiate and resolve cases
Education & Qualifications:
  • Graduate and entry-level Professionals
  • Logistics Education with a minimum of 3 years experience in a freight forwarding role

Employment Type: Full Time, Permanent

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What people at DP World are saying

3.0
 Rating based on 1 Specialist review

Likes

The salary hike during joining

  • Job security - Good
Dislikes

The management getting into micro management plus no personal life and overall gets toxic.

  • Skill development - Poor
  • +4 more
Read 1 Specialist review

Specialist salary at DP World

reported by 12 employees with 4-10 years exp.
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₹4.7 L/yr - ₹7 L/yr
46% less than the average Specialist Salary in India
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What DP World employees are saying about work life

based on 843 employees
57%
36%
48%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DP World Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Free Food
Gymnasium +6 more
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DP World Dubai Office Location

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Dubai, Dubai Office
Headquarter
DP World, JAFZA 17, Jebel Ali Free Zone PO Box 17000, Dubai - UAE Dubai, Dubai

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