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Premium Employer

DP World

Compare

3.9

based on 754 Reviews

104 DP World Jobs

Specialist - GSC Procurement - Global Service Centre

DP World

3.9

based on 754 Reviews

3-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Specialist - GSC Procurement - Global Service Centre

DP World

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Automation Testing Customer Support Trade Procurement CRM

+ 4 more

Job Description

Be a responsible member of the L1 Support Team.

Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.

Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications.

Provide end-to-end resolution to all open/unresolved user queries/grievances.

Provide accurate, valid and complete information by using the right methods/tools like CRM.

Conduct effective & regular training sessions for new joiners and for new customers.

Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)

Additional Requirements for the role:

Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries

Ensure customer satisfaction and provide professional customer support.

Critical thinker should have efficient problem-solving & decision-making skills.

Great interpersonal and communication skills

Positive attitude towards work and eagerness to learn.

Proficient phone contact handling skills and active listening

Familiar with CRM systems and practices

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively.

Education & Qualifications:

Any Graduate

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Employment Type: Full Time, Permanent

Read full job description

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