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Premium Employer

DP World

Compare

3.9

based on 766 Reviews

104 DP World Jobs

Senior Manager - Process Excellence - Global Service Centre

DP World

3.9

based on 766 Reviews

5-10 years

Navi Mumbai

1 vacancy

Senior Manager - Process Excellence - Global Service Centre

DP World

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Automation Testing Project Management Operations Change Management CCTV Monitoring

+ 4 more

Job Description

The job purpose of a Manager/ Senior Manager - Process Excellence - Global Service Centre (CI) typically involves leading initiatives to enhance operational efficiency, reduce waste, and improve quality across the organization.

Key Role Responsibilities:

Strategy Development: Designing and implementing a continuous improvement strategy aligned with the organizations goals.

Process Optimization: Analysing existing processes to identify areas for improvement and streamlining workflows.

Cross-Functional Collaboration: Working with various departments to foster a culture of continuous improvement and facilitate change management.

Training and Development: Providing training and support to staff on CI methodologies, such as Lean, Six Sigma, or Kaizen.

Performance Metrics: Establishing and monitoring key performance indicators (KPIs) to measure the success of improvement initiatives.

Project Management: Leading CI projects from inception to completion, ensuring they are delivered on time and within budget.

Stakeholder Engagement: Engaging with stakeholders at all levels to communicate the benefits of CI initiatives and secure buy-in.

Reporting and Analysis: Analysing data to drive decisions and reporting progress to senior leadership.

Overall, the CI Senior Manager plays a critical role in driving a culture of excellence and ensuring the organization remains competitive and responsive to market changes.

Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.

Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World s Code of Conduct and Ethics policies

Skills Competencies:

5-10 years of experience in continuous improvement, operations management, or related fields

Experience in project management and leading cross-functional teams

Experience in the Shipping logistics industry

Education Qualifications:

Bachelor s degree in engineering, Business Administration, Operations Management, or a related field

Master s degree (e.g., MBA or master s in engineering) is preferred

Lean Six Sigma certification (Green Belt, Black Belt, or Master Black Belt)

Other relevant certifications such as Certified Manager of Quality (CMQ/OE) or certifications in project management (e.g., PMP)

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

Employment Type: Full Time, Permanent

Read full job description

DP World Interview Questions & Tips

Prepare for DP World roles with real interview advice

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