Premium Employer

i

This company page is being actively managed by DP World Team. If you also belong to the team, you can get access from here

DP World Verified Tick

Compare button icon Compare button icon Compare
filter salaries All Filters

104 DP World Jobs

Specialist - User Support - Global Service Centre

2-5 years

Mumbai, Nagpur, Thane + 3 more

1 vacancy

Specialist - User Support - Global Service Centre

DP World

posted 11d ago

Job Role Insights

Flexible timing

Job Description

  • Be a responsible member of the L1 Support Team.
  • Responsible for handling inbound and outbound calls and emails from customers and resolving their queries.
  • Responsible for coordinating with L2 support team to resolve issues faced by customers while using business applications.
  • Provide end-to-end resolution to all open/unresolved user queries/grievances.
  • Provide accurate, valid and complete information by using the right methods/tools like CRM.
  • Conduct effective regular training sessions for new joiners and for new customers.
  • Meet personal/team targets and call handling etiquettes (FTR, AHT etc.)
  • Additional Requirements for the role:
  • Maintaining a positive, empathetic, and professional attitude toward customers always and responding promptly to customer enquiries
  • Ensure customer satisfaction and provide professional customer support.
  • Critical thinker should have efficient problem-solving decision-making skills.
  • Great interpersonal and communication skills
  • Positive attitude towards work and eagerness to learn.
  • Proficient phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively.
Education Qualifications:
  • Any Graduate

Employment Type: Full Time, Permanent

Read full job description

Prepare for Specialist roles with real interview advice

What people at DP World are saying

3.0
 Rating based on 1 Specialist review

Likes

The salary hike during joining

  • Job security - Good
Dislikes

The management getting into micro management plus no personal life and overall gets toxic.

  • Skill development - Poor
  • +4 more
Read 1 Specialist review

Specialist salary at DP World

reported by 8 employees with 6-9 years exp.
₹4.7 L/yr - ₹9 L/yr
41% less than the average Specialist Salary in India
View more details

What DP World employees are saying about work life

based on 754 employees
57%
37%
47%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

DP World Benefits

Health Insurance
Job Training
Free Transport
Soft Skill Training
Free Food
Gymnasium +6 more
View more benefits

Compare DP World with

Adani Ports and SEZ

3.9
Compare

Container Corporation of India

4.3
Compare

Jawaharlal Nehru Port Trust

4.3
Compare

Krishnapatnam Port

4.0
Compare

Essar Ports

4.7
Compare

Shreyas Shipping Logistics

3.0
Compare

Allcargo Logistics

3.8
Compare

Gateway Distriparks

3.8
Compare

Navayuga Engineering Company

4.0
Compare

Delhivery

3.9
Compare

Ecom Express

3.8
Compare

Maersk

4.2
Compare

DTDC Express

3.7
Compare

Exl India

3.5
Compare

DHL Supply Chain

4.2
Compare

DHL Express

4.1
Compare

FedEx Express

4.0
Compare

DHL Global Forwarding

4.1
Compare

Maersk Line

4.1
Compare

DB Schenker

4.3
Compare

Similar Jobs for you

Procurement at DP World

Kolkata, Mumbai + 5

3-6 Yrs

₹ 10-14 LPA

Operations at DP World

Mumbai, Nagpur + 4

0-2 Yrs

₹ 6-9 LPA

Operations at DP World

Mumbai, Nagpur + 4

0-3 Yrs

₹ 6-10 LPA

Manager Process Excellence at DP World

Mumbai, Nagpur + 4

3-7 Yrs

₹ 15-19 LPA

Payroll Manager at DP World

Mumbai

3-8 Yrs

₹ 5-10 LPA

Specialist at DP World

Mumbai, Nagpur + 4

3-5 Yrs

₹ 12-16 LPA

Senior Process Excellence Manager at DP World

Navi Mumbai

5-10 Yrs

₹ 7-12 LPA

Master Data Management at DP World

Mumbai

1-4 Yrs

₹ 9-12 LPA

Customer Service Manager at Parekh Group

5-7 Yrs

₹ 12-18 LPA

Logistics Manager at Duroshox

Pune

3-8 Yrs

₹ 4-9 LPA

Specialist - User Support - Global Service Centre

2-5 Yrs

Mumbai, Nagpur, Thane +3 more

11d ago·via naukri.com

Executive - Branch Operations - Express Logistics

0-5 Yrs

New Delhi

2d ago·via naukri.com

Assistant Manager

5-8 Yrs

Mumbai, Nagpur, Thane +3 more

2d ago·via naukri.com

Assistant Manager - Process Excellence

7-9 Yrs

Mumbai, Nagpur, Thane +3 more

2d ago·via naukri.com

Senior Manager - Terminal Operations

14-15 Yrs

Surat

2d ago·via naukri.com

Manager - Forwarding Finance - Global Service Centre

8-12 Yrs

Mumbai, Nagpur, Thane +3 more

2d ago·via naukri.com

Assistant General Manager

8-12 Yrs

Mumbai, Nagpur, Thane +3 more

2d ago·via naukri.com

Specialist - Forwarding Finance

3-5 Yrs

Mumbai, Nagpur, Thane +3 more

3d ago·via naukri.com

Assistant Manager - Enterprise Sales - Express Logistics

10-13 Yrs

New Delhi

3d ago·via naukri.com

Manager - Branch Sales - Freight Forwarding

10-17 Yrs

Chennai

4d ago·via naukri.com
write
Share an Interview