Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Premium Employer

DP World

Compare

3.9

based on 752 Reviews

135 DP World Jobs

Senior Manager - Terminal Operations

DP World

3.9

based on 752 Reviews

14-15 years

Surat

1 vacancy

Senior Manager - Terminal Operations

DP World

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Logistics Excel Medical Billing Operations Analytical Chemistry Shipping Line

+ 4 more

Job Description

Roles Responsibility

To lead progressive and innovative terminal operations, which meet all regulatory, and procedural requirements.
To assist in developing and building relationships with all the required stake holders, i.e., shipping Lines, handling agents, Customs, Customs House Agents, associated business partners, etc. in providing a seamless service to customers which maximizes all revenue opportunities
To manage operational budgets in line with forecasts and always ensure financial process integrity.
To lead, deliver and further develop the Safety Management Systems in the Terminal and 3rd parties, taking robust corrective action if needed.
To maintain good relationships with all the stake holders, customers, Customs and associated service providers.
To monitor performance, seek continual improvements and take corrective action where needed, managing change and improvement initiatives as appropriate.
To work alongside concerned operational departments to promote a combined customer focused service.
Analyse port user s requirements and addressing them with the top management if required.
Develop plans to ensure terminals follow established standards.
Develop proposals for new service innovation ideas.
Enforce a safe and secure culture.
Enforce organisational and compliance standards.
Establish Key Performance Indicators (KPIs) for internal staff.
Manage contractors carrying out Terminal operations.
Plan timely and accurate delivery of services to meet customer requirements.
Promote new ideas to enhance customer service operations.
Recommend action plans to resolve and prevent safety or security breaches.
Resolve issues and incidents at the Terminal
Review and develop compliance standards.
Review operational processes to identify areas for enhancements.
Review the feasibility of implementing new service offerings for the Terminal.
Vendor Negotiations.
Yard Management.
Creating healthy, team building and motivational environment at the terminal.
Liasoning with Customs officials for smooth clearances of the shipments for timely deliveries to the customers.
Fast and safe handling of rakes, for optimum use of rail lines inside the terminal.
Liasoning with Railway Authorities releasing the rakes stabled in route.
Fast evacuation of the containers from the Gateway port destined for Our terminal to ensure the delivery of the cargo to the customers as per their expectation and committed time frame.
Yard Planning/Optimum use of yard face with Maximum Output.
Ensure that the terminal activities are commenced as per the SOP/Customs Guidelines.
Planning and Execution.Vendors satisfaction by ensuring that the payment disbursements are done as per the commitments and on agreed terms.
Staff Briefing on regular interval idea is to address the issues of the which are faced in day to day operational and providing them the best solutions for smooth delivery of services to customers.
To Carry operations at the terminal keeping in mind the commercial aspects.
To ensure that all the queries of the customers are addressed and timely responded.
Ensuring timely clearance of all the EGM s so that the Duty drawback is released to customer timely.
To ensure that the maintenance of equipment s is done as scheduled which ensures seamless operations without constraints.
to update Management about any infrastructural requirements if any,
Ensure smooth PFT Operations.
Regular meetings with customers to know the expectation level and fulfilling the same in consultation with the Unit Head.
Conducting Trade meets for terminal services feedback.
To ensure that all the activities are recorded and are submitted to fianc for billing ensuring no revenue leakage.
To Ensure that all the Terminal Operations runs through various software and will help the team for quick implementation.
To follow safety and security norms of the company strictly and its implementation on the ground.

Qualification Competencies

MBA with Logistics
20 plus combined experience in ICD/CFS/Forwarding/Shipping line CHA
Good Communication skills in English language, both oral and written.
Excellent command in MS Excel spread sheet
Experience of collaborating and influencing a multi-disciplinary leadership team.
Exceptional analytical and problem-solving skills
Stakeholder management.
Adaptability and ability to work in a dynamic environment.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Manager roles with real interview advice

What people at DP World are saying

3.4

Rating based on 4 Senior Manager reviews

Anonymous · Strategic & Top Management in Mumbai

Likes

Good Brand Name

Job security - Excellent

Dislikes

Worst culture, no skill development, confused leadership, lack of vision & strategy in the organization. Minimal to no opportunities of growth and overseas assignments. A pure desi type company, close to unorganized organization.