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47 Concentrix Corporation Jobs

Trainer II

1-4 years

₹ 3 - 5.41419L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Trainer II

Concentrix Corporation

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Title:

Trainer II

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

  • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
  • Accountable for achieving individual training performance metrics.
  • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards
  • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
  • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
  • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids.
  • Measure the effectiveness of training programs using various feedback methods - focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation.
  • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis.Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures.

Key Skills and Knowledge:

  • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.)
  • Strong communication skills, both written and verbal
  • Proficient in Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable.
  • Self-starter, sense of urgency, and works well under pressure.
  • Strong attention to detail
  • Sense of professionalism and ability to develop good relationships.
  • 2 years total experience + 1 year experience in BFSI domain

Educational qualification: Bachelors Degree in related field with two to four years of relevant experience preferred.

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment , processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities

Location:

IND Bangalore - Karle Town Centre 13th Flr, Nagawara Village

Language Requirements:

Time Type:

Full time

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Employment Type: Full Time, Permanent

Read full job description

Concentrix Corporation Interview Questions & Tips

Prepare for Concentrix Corporation Trainer roles with real interview advice

Top Concentrix Corporation Trainer Interview Questions

Q1. Can you rearrange the sentences on basic given parts of sentences?
Q2. 1. If the customer had two queries at the same time,how did you handle the 2 queries at the same time?
Q3. How would you handle the unsatisfied customer?
View all 403 questions

What people at Concentrix Corporation are saying

4.0
 Rating based on 52 Trainer reviews

Likes

5 days working and 2 weekoff

  • Job security - Good
Dislikes

Salary is very low as compared to my designation

  • Salary - Bad
  • +2 more
Read 52 Trainer reviews

Trainer salary at Concentrix Corporation

reported by 258 employees with 1-8 years exp.
₹2.1 L/yr - ₹7.5 L/yr
11% more than the average Trainer Salary in India
View more details

What Concentrix Corporation employees are saying about work life

based on 26.4k employees
62%
53%
71%
68%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Concentrix Corporation Benefits

Submitted by Company
Financial wellness
Health and personal development
Flexibility and work-life balance
Extra perks
Submitted by Employees
Cafeteria
Free Transport
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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