Zomato Interview Questions, Process, and Tips for Freshers

The group discussion was on the topic of wheather we need to support Ai chat bots for better customer interactions or we should go with human resources as recruiting people for that role.

What would you do if you had 2 million dollars right now , how would you spend it?

Q1. How would you handle a situation where a customer order is delayed?
Ans. 
I would communicate with the customer, investigate the delay, and offer solutions to resolve the issue.
• Communicate with the customer promptly to inform them about the delay and apologize for any inconvenience.

• Investigate the reason for the delay by checking with the shipping carrier or internal processes.

• Offer solutions such as expedited shipping, discounts, or refunds to make up for the delay.

• Provide regular updates t...read more
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Q2. How would you handle if a customers order has been cancelled from restaurant side after waiting for 2 hours
Ans. 
I would apologize to the customer, offer a refund or replacement, and ensure their next order is prioritized.
• Apologize sincerely to the customer for the inconvenience caused

• Offer a refund or replacement for the cancelled order

• Ensure the customer's next order is prioritized and expedited

• Provide a discount or voucher for their next order as a gesture of goodwill
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Different topics were given and than 3 students from each group were selected.

Q1. Basic mathematical questions
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Q2. Sale pitch how to sale a pen
Ans. 
Highlight the pen's unique features, demonstrate its quality, and show how it meets the customer's needs.
• Start by highlighting the pen's sleek design and durable construction.

• Demonstrate the pen's smooth writing experience and long-lasting ink.

• Show how the pen's ergonomic grip and retractable tip make it convenient for everyday use.

• Explain how the pen's affordable price point makes it a great value for the customer.

• Off...read more
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Q1. Create 1 minut video on given topic
Ans. 
Creating a 1 minute video on a given topic
• Plan out the key points you want to cover in the video

• Keep the video concise and engaging to maintain viewer interest

• Use visuals, animations, and storytelling to make the content more impactful

• Include a call to action at the end to encourage viewer engagement
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Q1. Realted to how you will pitch to the merchants and all practical Questions
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Q1. It was brief round with a sales pitch.
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Q1. Sales Pitch for a Lotion.
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Q1. This round was more towards discussing the role.
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