WNS Interview Questions, Process, and Tips

Multichoice questions

Q1. Salary negotiations
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Q2. Transportation
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Q1. Flexible with rotational shifts
Ans. 
Yes, I am flexible with rotational shifts and can easily adapt to changing schedules.
• I have previous experience working in roles that required rotating shifts.

• I understand the importance of maintaining a work-life balance and am willing to adjust my schedule accordingly.

• I am a quick learner and can easily adapt to new routines and schedules.

• I am committed to meeting the needs of the team and organization, even if it me...read more
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Q2. Probation period
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Excel formaul questions. Supply chain questions.

Q1. What is S&OP. Who all are involved in S&OP process
Ans. 
S&OP stands for Sales and Operations Planning. It is a process that helps align sales and operations teams to ensure a unified business strategy.
• S&OP involves collaboration between sales, operations, finance, and other key stakeholders.

• The process includes forecasting, demand planning, supply planning, and executive review meetings.

• The goal of S&OP is to balance supply and demand, optimize inventory levels,...read more
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Q2. Whar are the algorithms used in forecasting. How best fit model works?
Ans. 
Forecasting algorithms include ARIMA, exponential smoothing, and machine learning models. Best fit model minimizes error between predicted and actual values.
• Common forecasting algorithms include ARIMA, exponential smoothing, and machine learning models like random forests or neural networks

• ARIMA (AutoRegressive Integrated Moving Average) is a popular time series forecasting method that takes into account past values an...read more
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Q1. Why do you want to join our organization? How will you help our current team?
Ans. 
I want to join your organization because of its reputation for innovation and growth. I believe my analytical skills and experience can contribute to the team's success.
• I am impressed by the innovative projects your organization has undertaken in the supply chain field.

• I believe my strong analytical skills and experience in data analysis can help improve the team's decision-making processes.

• I am excited about the oppor...read more
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Q2. Whay you want to leave your previous organization?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for new challenges

• Seeking opportunities for professional growth

• Want to broaden skill set

• Change in personal circumstances
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Q1. Can you explain your CV based on your experience?
Ans. 
I have over 10 years of experience in financial analysis, project management, and team leadership.
• 10+ years of experience in financial analysis

• Strong background in project management

• Proven track record in team leadership

• Managed cross-functional teams to successfully complete projects

• Implemented cost-saving initiatives resulting in increased profitability
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Q2. Bank reconciliation
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40 marks of exam you want only minimum 20 marks

Q1. If you passed on test then explained your salary range and work
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Q1. Your next manager ask you question regarding work
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Q1. What is the team size you are handling?
Ans. 
I am currently handling a team of 15 members.
• Team size: 15 members

• Responsible for overseeing daily operations and ensuring team productivity

• Assigning tasks, providing guidance, and resolving any issues within the team
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Q2. How will you handle if a user is not performing?
Ans. 
I would address the issue by providing feedback, setting clear expectations, offering support and training, and if necessary, implementing a performance improvement plan.
• Provide constructive feedback to the user regarding their performance issues

• Set clear expectations and goals for improvement

• Offer support and training to help the user improve

• Implement a performance improvement plan if necessary, with regular check-ins...read more
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Q1. Explain your KRAs?
Ans. 
Key Result Areas (KRAs) are specific areas of responsibility that an individual is expected to focus on and deliver results in.
• Setting and achieving operational goals

• Ensuring smooth day-to-day operations

• Managing team performance and productivity

• Implementing process improvements

• Monitoring and analyzing key performance indicators (KPIs)
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Q2. What is your client’s SLA? How did you mange if by any chance you missed to met your SLA?
Ans. 
Client's SLA is 99.9% uptime. If missed, communicate with client, investigate root cause, and implement corrective actions.
• Client's SLA is 99.9% uptime

• Communicate with client immediately if SLA is missed

• Investigate root cause of SLA miss

• Implement corrective actions to prevent future SLA misses
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