WNS SME Interview Questions and Answers

Q1. About yourself First of all, we will talk about ourselves so that they can know our background, what we are studying and where we have worked.
Ans. First of all thank you very much for giving us the opportunity to introduce yourself. My name is Devesh Sharma, I live in Jaipur, I am from a normal family, I have studied, I am doing B.Com, I have 2 years of experience. My strength lies in working hard and motivating the team as well as keeping myself disciplined.
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Q2. Why do you want to leave Teleperformance and why are you looking for a new job?
Ans. 
I am looking for new opportunities to further develop my skills and expertise.
• Seeking new challenges and growth opportunities

• Want to expand my knowledge and experience in a different environment

• Interested in exploring new technologies and industries

• Looking for a company that aligns with my long-term career goals

• Seeking a better work-life balance or location change
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Q1. Tell me about yourself.
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Q2. What are your salary expectations?
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Q3. Why should we hire you?
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Q1. Why should we hire you?
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Q1. What are your salary expectations?
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You will be given some statements which you need to speak, then repeat what is being said, need to fill the blanks, correct the incorrect statements

You need to speak or write on a particular topic

Q1. This will need to make you aware of the job you are applying for and will check your experience or about your CV
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Q1. Ops manager will take the final round
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Q1. What will be your game plan to increase the teams performance.
Ans. You can use points like. Coaching agents on their d-sats and guiding them how to handle the same situation if u face them ever again. Sharing cases and the case studies with agents, so they can understand/ and explain the issue better to the customer and creat a repo with the customer. Keeping agent well informed about running incentives/ bonus plans to keep them motivated to do their best. Addressing the needs and req...read more
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Q2. What makes you think you are the best person to take the position.
Ans. After working for a certain time on the applications, I have gathered a lot of knowledge and experience about the issues and the workflow of the application and to grow further. I would like to step up and assist my team to learn the things that I have learn from the experience and issues I dealt with.
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Q1. What did you done so that we should offer this position
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Q1. Share details of your previous job.
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Q2. Tell me about yourself.
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Q3. Where do you see yourself in 5 years?
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Q4. Why are you looking for a change?
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